{"id":281,"date":"2024-12-05T11:41:05","date_gmt":"2024-12-05T16:41:05","guid":{"rendered":"https:\/\/www.bu.edu\/shs\/?page_id=281"},"modified":"2026-07-20T11:00:44","modified_gmt":"2026-07-20T15:00:44","slug":"how-care-works","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/","title":{"rendered":"How SHS Works"},"content":{"rendered":"<p>Taking charge of your own healthcare can sometimes feel challenging. Learn about how Student Health Services (SHS) works to navigate your care more easily.<\/p>\n<h3>Eligibility<\/h3>\n<p>Most students can use our services and programs. Eligible students include:<\/p>\n<ul>\n<li>Full-time undergraduate, graduate, and professional students \u2014 regardless of what health insurance plan you have!<\/li>\n<li>Part-time students who are enrolled in the Student Health Insurance Plan (SHIP)<\/li>\n<\/ul>\n<p>Part-time students with a different health insurance plan, students who are studying abroad without SHIP, or any students on a leave of absence are not eligible for medical or clinical services, but can <a href=\"https:\/\/www.bu.edu\/shs\/mental-health\/groups\/\">attend mental health groups<\/a> and use <a href=\"https:\/\/www.bu.edu\/shs\/outreach-prevention\/\">prevention resources<\/a>. \u00a0They can <a href=\"https:\/\/www.bu.edu\/shs\/emergency-numbers\/\">contact SHS in an emergency<\/a> and ask for help finding healthcare services in the community.<\/p>\n<p>Students in online-only programs are not eligible for services, but can access peer support and connect with a mental health clinician through the online platform <a href=\"https:\/\/www.bu.edu\/shs\/mental-health\/peer-support\/togetherall\/\">Togetherall<\/a>. <a href=\"https:\/\/www.bu.edu\/shs\/mental-health\/resources-to-help-yourself\/common-concerns\/\">Self-help resources<\/a> are also available on common mental health concerns.<\/p>\n<h3>Services We Provide<\/h3>\n<p>We provide a wide range of <a href=\"https:\/\/www.bu.edu\/shs\/medical-care\/\">medical care,<\/a> <a href=\"https:\/\/www.bu.edu\/shs\/mental-health\/\">mental health services<\/a>, and support for <a href=\"https:\/\/www.bu.edu\/shs\/survivor-support\/\">trauma survivors<\/a>. Our <a href=\"https:\/\/www.bu.edu\/shs\/outreach-prevention\/\">community outreach, prevention, and health promotion programs <\/a> foster a campus culture of safety and wellbeing. In an emergency, students are transported by ambulance to a local hospital emergency department and we will follow-up and provide additional care as needed. Learn who to call in case of a <a href=\"https:\/\/www.bu.edu\/shs\/emergency-numbers\/\">medical or mental health emergency<\/a>.<\/p>\n<h3>Get Started<\/h3>\n<p><div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Make an Appointment<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nConnect with us by phone or Patient Connect if you have questions or health concerns.<br \/>\n<a href=\"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/make-an-appointment\/\">Schedule an appointment online or by phone.<\/a><br \/>\n<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Confidentiality &amp; Your Rights<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nHealthcare often involves communicating about sensitive topics. We take your privacy seriously. We are committed to providing <a href=\"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/confidentiality\/\">confidential medical and mental health care<\/a> for all BU students.<br \/>\n<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Costs<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nAppointments are free, but certain services, supplies, and equipment may have a cost.<br \/>\n<a href=\"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/costs\/\">Find out about costs for certain services and supplies.<\/a><br \/>\n<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Request Medical Records<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nStudents are entitled to copies of their medical records and can access them using a written authorization. Medical records are kept for 20 years after the student\u2019s last visit or treatment at SHS.<br \/>\n<a href=\"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/request-medical-records\/\">Get copies of your health records.<\/a><br \/>\n<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Patient Connect<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nManage your own healthcare with our <a href=\"https:\/\/www.bu.edu\/shs\/patient-connect-portal\/\">online portal<\/a>.<br \/>\nIt\u2019s easy, secure, and available 24\/7. In an emergency, do not use Patient Connect. Call us at our emergency numbers.<br \/>\n<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Interpreter Services<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nNavigating healthcare can be confusing. A certified medical interpreter can help you communicate your concerns to a healthcare provider and help you feel confident understanding the next steps for your care.<br \/>\n<a href=\"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/interpretation-services\/\">Access support in over 200 languages &amp; ASL.<\/a><br \/>\n<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Lab &amp; Pharmacy<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nSHS offers Lab and Pharmacy services.<br \/>\n<a href=\"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/lab-pharmacy\/\">Learn more.<\/a><br \/>\n<\/div>\n<\/div>\n<br \/>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"><strong>Medical Leave of Absence<\/strong><\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><br \/>\nNavigate a leave of absence when illness interrupts your coursework.<br \/>\n<a href=\"https:\/\/www.bu.edu\/shs\/about-us\/how-care-works\/medical-leave-of-absence\/\">Learn more. <\/a><br \/>\n<\/div>\n<\/div>\n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Taking charge of your own healthcare can sometimes feel challenging. Learn about how Student Health Services (SHS) works to navigate your care more easily. Eligibility Most students can use our services and programs. Eligible students include: Full-time undergraduate, graduate, and professional students \u2014 regardless of what health insurance plan you have! Part-time students who are [&hellip;]<\/p>\n","protected":false},"author":1301,"featured_media":0,"parent":30,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/pages\/281"}],"collection":[{"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/users\/1301"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/comments?post=281"}],"version-history":[{"count":13,"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/pages\/281\/revisions"}],"predecessor-version":[{"id":4030,"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/pages\/281\/revisions\/4030"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/pages\/30"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/shs\/wp-json\/wp\/v2\/media?parent=281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}