For the health and safety of the BU community, all students are required to get the COVID-19 vaccine before coming to campus this fall. The deadline to upload your documentation, or request an exemption or extension, is August 1, 2021. Students who are not compliant will not be able to enroll in fall classes or participate in other on-campus activities. Follow the steps below to upload your documentation. Even if you have only received one dose of a two-dose vaccine, please upload your information so you will be considered compliant.
Below you will also find information about COVID-19 prevention, testing, quarantine and isolation protocols, and more. We look forward to seeing you on campus!
COVID-19 Vaccine Upload
If you received the COVID-19 vaccine, please upload your proof of vaccine to our patient portal, PatientConnect:
- Log into our patient portal, Patient Connect
- Select the “Medical Clearances” option on the left-hand side
- Click on the “Update” button to the right of “COVID-19 Vaccines”
- Scroll down and click the “Upload” button to add your COVID-19 vaccine documentation
- Scroll down to the “Doses of COVID-19 Vaccine” section to enter the date and manufacturer of each COVID-19 vaccine dose you received
- Click “Done” once completed
To file an exemption request for medical or religious reasons, choose “Request for COVID-19 Vaccine Exemption” from the “COVID-19 (Coronavirus)” message options.
More information about how to upload COVID-19 vaccine documentation can be found here.
BU Healthway: COVID-19 Prevention, Testing, Contact Tracing, Quarantine & Isolation
BU Healthway is a new, unified health organization and central information-hub for COVID-19. It provides resources for students, staff, and faculty on BU’s response to COVID-19 and is a collaboration between Student Health Services and Occupational Health.
On the BU Healthway website, students can:
- Complete their daily health screening
- Report COVID-19 symptoms
- Get their badge color for campus access or compliance
- Find a campus testing site
- Schedule a COVID-19 test
- Get COVID-19 test results
- Find the latest information on testing categories & quarantine protocols
- Find additional resources related to BU’s COVID-19 response
Students can call Healthway at 617-353-0550 with COVID questions or to
speak with a contact tracer.
- Results Notification (press ONE): 8AM-8PM weekdays, 8AM-5PM weekends
- Triage Specialists (press TWO): 8AM-4PM seven days per week
- Contact Tracers (press THREE): 8AM-8PM weekdays, 8AM-4PM weekends
For questions about new or existing symptoms, students can call either Healthway (617-353-0550) or Student Health Services (617-353-3575). SHS has an after-hours answering service and is available to assist students on evenings and weekends.
If you have a question about testing compliance, issues with scheduling a COVID test, or are having a problem with your badge color, please email firstname.lastname@example.org
FAQs for SHS
Should I contact SHS if I have a medical question about COVID-19?
Students can call either Healthway (617-353-0550) or Student Health Services (617-353-3575) with medical questions related to COVID-19. Healthway is available between 8am and 8pm Monday through Friday. Student Health has an after-hours answering service and is available to assist students on evenings and weekends.
Should I contact SHS if I have questions about COVID-19 testing?
At this time, you should not contact SHS with questions about COVID-19 testing.
Students with testing and compliance questions for COVID-19 testing can contact Healthway at 617-353-0550 or can email email@example.com.
How do I send previous COVID-19 test results to Student Health?
- Log into our patient portal, PatientConnect
- Select the “Messages” option on the left-hand side
- Click on “New Message”
- Choose the first option, “COVID-19 (Coronavirus)” and click Continue
- Choose “COVID-19 (Coronavirus) Testing and Results Upload”
- Follow the instructions to upload your test results
Your test results will be reviewed and added to your electronic medical record, which is kept confidential.
Who do I contact about problems with my badge color?
Please email firstname.lastname@example.org if you have questions or concerns about your badge color.
How do I make an appointment at SHS during this time?
SHS is delivering services via telehealth. This means appointments are available by phone and through a HIPAA-compliant version of the video chat platform, Zoom. You can schedule an appointment with a provider for urgent and non-urgent care.
- Primary Care is now delivering medical appointments via Zoom. You can set up a virtual appointment or ask medical questions by messaging a nurse using our online portal, Patient Connect. You can also call the office at (617) 353-3575.
- Behavioral Medicine is delivering all counseling and support services via Zoom. This includes new patient appointments, therapy, substance use treatment, medication management, and groups and workshops (list updated weekly). Call to make an appointment at (617) 353-3569.
Emergency services are also available 24/7 by calling Behavioral Medicine at (617) 353-3569, the BU Police at (617) 353-2121, the BUMC Public Safety at (617) 358-4444, 911, or by going to your closest emergency room.
- Sexual Assault Response & Prevention Center (SARP) is continuing to provide individual and group therapy, on-call response, and advocacy services to students during this time. You can contact SARP staff at 617-353-SARP (7277).
- Athletic Training is delivering all services via telehealth. This includes appointments via Zoom and telephone. To make an appointment, patients should contact the Athletic Trainer who coordinates care for their sport or send an email to email@example.com.
- Wellness & Prevention Services is providing appointments via Zoom. If you received a University sanction or judicial letter and need to complete a required appointment (sometimes called “BASICS”), please call (617) 358-0485.
Does my Student Health Insurance Plan (SHIP) cover care for COVID-19?
SHIP will provide coverage, and forego any cost-sharing (deductibles, coinsurance, or copayments) for medically necessary emergency department inpatient, and cognitive rehabilitation services for COVID-19 treatment, including professional, diagnostic, or laboratory services, in accordance with MA DPH and CDC guidelines.
Please refer to the Commonwealth of Massachusetts website for specific information regarding insurance.
For more information regarding SHIP benefits, contact Aetna at (800) 966-7772.
Are there any other changes to what my Student Health Insurance Plan (SHIP) covers during this time?
Students with SHIP can receive most virtual medical services without a co-payment through December 31, 2020. Find out more information about covered telemedicine services on Aetna’s dedicated coronavirus page.
Additionally, Aetna member costs will be waived for all Teladoc® general medical, mental health and dermatology visits. Physical, occupational, and speech therapies are also covered.
Learn more about your Aetna insurance (SHIP) coverage during the COVID-19 outbreak.
FAQs about COVID-19
What are the symptoms of COVID-19?
Please visit the BU Healthway website for a regularly updated list of symptoms.
How can I protect myself and others from getting COVID-19?
- Follow city, state and federal guidelines for stay-at-home orders
- Wear a facial covering whenever you are out in public. Learn more about how to properly wear a face covering through BU Healthway.
- Wash your hands often and for at least 20 seconds
- Avoid touching your eyes, nose, and mouth
- Practice physical distancing by staying at least 6 feet away from others
- Clean and disinfect frequently touched surfaces daily
- Stay home if you’re not feeling well
What are COVID-19 key terms I should know?
Below are some key terms to become familiar with:
- Close contact means being within six feet of someone for at least 15 minutes OR having direct contact with someone who has tested positive for COVID-19
- Physical distancing (social distancing) is for everyone. It means keeping people farther apart to prevent the virus from spreading in communities. The CDC recommends maintaining 6 feet between you and others.
- Quarantine is for people who may have been exposed to the virus. It means keeping them physically apart from others in case they are infected (i.e., staying at home). It is also used when someone has traveled from a high-risk COVID area (“Travel Quarantine”). Students in this situation should stay home and only leave for medical appointments, testing, or to get food. Learn more about quarantine protocols in BU Housing.
- Isolation is for people who have tested positive for COVID. It means keeping them separated from people who don’t have it. Learn more about isolation protocols in BU Housing.
When would I need to quarantine or isolate myself for COVID-19?
You will be contacted by Healthway staff if you test positive and are required to isolate. You will also be contacted by Healthway staff if you are determined to be a close contact and need to quarantine. If you’re wondering if you need to quarantine, you can review this handout for guidance. This information is for students who are not healthcare workers.
What can I do to prepare in case I get COVID-19?
Planning for the possible scenario of getting COVID-19 may help reduce any feelings of worry if it occurs. It can be helpful to have specific information and items prepared in advance–just in case.
- Create a physical and virtual emergency contact list for each person in your living space. Include the names and contact information of important people, such as family members and friends.
- Create a physical and virtual list of your healthcare facilities and providers so you have a plan of who to contact and where you can go to seek help.
- Know where the closest hospital is and make a plan for how you will get there.
- Write down the phone number and digital contact information for BU Student Health Services and/or your local primary care provider. Also keep this information in a digital space that’s easy to access, such as your phone.
- If you live off-campus, create a plan with those you live with about how you will use your space if someone is sick and in isolation. Consider deciding on a room or space that can be used for isolation, designating a separate bathroom (if available), and making these spaces comfortable. Also, talk about how those who are not in isolation will continue everyday preventive actions, including cleaning shared surfaces.
Items to have ready:
- Make a ready-to-go healthcare kit in case you need to quickly seek emergency medical care. Your kit should include a physical list of the “Information to have ready”, important identification and health insurance cards, any healthy-related notes (e.g., allergies, prescription medications), in addition to a few essentials (e.g., a toothbrush, water bottle, phone charger, and snacks).
- Aim to have several weeks of any prescription medication.
- Plan to have several weeks of medication to help relieve COVID-19 symptoms, including cough medicine acetaminophen (Tylenol). Also have a thermometer to help monitor your symptoms.
- There’s no need to overload purchasing food or cleaning supplies, but consider having a few extra non-perishable food items and hygiene supplies in case you cannot go to the store.
Learn more about preparing yourself and your household for COVID-19.
Is there a treatment for COVID-19?
There are currently no medications or antiviral treatments proven to treat COVID-19.
There are still good things a healthcare provider can do for you if you have COVID-19. They can help people manage their symptoms (sometimes called supportive care) and check-in to see how they’re doing. It’s also important to let a provider know if you’re sick and not getting better.
Learn more about COVID-19 treatment.
Resources for Student Wellbeing
What resources for wellbeing are available to students?
How can I cope with the anxiety COVID-19 is causing?
Many members of our community are feeling overwhelmed by the impacts of COVID-19 in the US and abroad.
Here are some tips to help manage anxiety.
I still have questions. Where can I learn more?
- Healthway provides information on COVID-19 prevention and testing for the BU community
- Back2BU provides BU-specific updates about COVID-19 and the return to campus
- BU Today provides daily news updates related to the BU community and beyond
- CDC website for COVID-19 provides information COVID-19 prevention, preparedness, and treatment in multiple languages