The IT Help Center provides centralized technology support (software, hardware, and account services) to the Boston University community via phone, email, and in walk-in locations.<\/span><\/p>\n Most requests should be submitted to IT Help <\/span>ithelp@bu.edu<\/span><\/a> or your IT liaisons. <\/span><\/p>\n Contact IS&T to discuss purchasing computers for your office. Computers must be configured by IS&T, make sure to contact them for setup.<\/span><\/p>\n Departments should contact IS&T to review multifunctional copier options<\/a>. <\/span><\/p>\n If an employee needs to be assigned a phone line or changes need to be made to an existing phone line, you can contact <\/span>phone@bu.edu<\/span><\/a> or visit BU TechWeb<\/a>.<\/span><\/p>\n Below are several links for you to review:<\/span><\/p>\n The <\/span>voicemail resources page<\/span><\/a> has helpful tips for navigating the voicemail system. <\/span>More information on how to access new features on BU Voicemail, please visit <\/span>voicemail guide<\/span><\/a>.<\/span><\/p>\n When you can\u2019t repair or refurbish your electronics, recycle them<\/a>. Recycling electronics conserves natural resources, prevents hazardous waste from entering landfills, and results in lower carbon emissions during the manufacturing of new products.<\/span><\/span><\/p>\n Zoom provides a robust platform for online collaboration and meetings, pairing full video and audio conferencing capabilities with content sharing and cloud recording. It is especially popular for meetings with people external to the university and BU events.<\/span><\/p>\n Contact IS&T if you are looking to adjust an employee or department zoom account, interested in renting an a Zoom Meeting or Webinar account, or would like guidance on upgrading your meeting space with Zoom Rooms.<\/span><\/b><\/p>\n Microsoft Teams<\/a> is a unified communications platform combining modern online meeting technology with enterprise level persistent chat, file storage and collaboration, and application integration.<\/span><\/p>\nCompare Microsoft Teams to Zoom<\/a>\n\n
Getting Started<\/h3>\n
\n
Office of Research New Employee Onboarding Steps<\/h3>\n
\n
\n
\n
Office of Research Employee Offboarding Steps<\/h3>\n
\n
\nEquipment<\/h2>\n
Computer<\/h3>\n
\n
Copiers<\/h3>\n
Telephone Services<\/h3>\n
Phone Guides<\/h3>\n
\n
<\/ul>\n
Voice Mail<\/h3>\n
\n
Updating Phone Line \u2013 Onboarding\/Offboarding<\/b><\/h3>\n
\n
\n
\n
\n
\n
Recycling<\/h3>\n
\nCommunication<\/h2>\n
\n
\n
\n
Zoom<\/h3>\n
\n
Microsoft Teams<\/h3>\n
\nSoftware & Data<\/h2>\n