{"id":10191,"date":"2024-08-06T16:52:06","date_gmt":"2024-08-06T20:52:06","guid":{"rendered":"https:\/\/www.bu.edu\/questrom\/profiles\/anita-carson\/"},"modified":"2026-06-23T15:59:00","modified_gmt":"2026-06-23T19:59:00","slug":"anita-carson","status":"publish","type":"profiles","link":"https:\/\/www.bu.edu\/questrom\/profiles\/anita-carson\/","title":{"rendered":"Anita Carson"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull profile__standard-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns profile__columns is-layout-flex wp-container-core-columns-is-layout-b2e659ba wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column profile__left-column is-layout-flow wp-container-core-column-is-layout-986eed52 wp-block-column-is-layout-flow\"><figure class=\"profile__image wp-block-post-featured-image\"><img decoding=\"async\" alt=\"Anita Carson\" style=\"object-fit:contain\" class=\"wp-post-image\" src=\"http:\/\/questromapps.bu.edu\/images\/facstaff\/CarsonAnita.jpg\" \/><\/figure>\n\n<aside class=\"profile__contact profile__contact--api wp-block-amp-profile-contact\" itemscope itemtype=\"http:\/\/schema.org\/Person\">\n  <h5>Contact<\/h5>\n  <div class=\"profile__contact-row\">\n          <div class=\"profile__contact-cell profile__contact-cell--phone\">\n        <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n        Phone\n      <\/h6>\n      <p class=\"has-p-2-font-size\" itemprop=\"telephone\">\n        617-353-5003      <\/p>\n    <\/div>\n              <div class=\"profile__contact-cell profile__contact-cell--email\">\n        <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n        Email\n      <\/h6>\n      <p class=\"has-p-2-font-size\">\n        <a href=\"mailto:altucker@bu.edu\" itemprop=\"email\">\n          altucker@bu.edu        <\/a>\n      <\/p>\n    <\/div>\n          <\/div>\n\n      <div class=\"profile__contact-buttons\">\n              <div class=\"wp-block-button is-style-primary-button\">\n          <a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/questromapps.bu.edu\/faculty\/uploadFiles\/cvUploadsProfile\/OM_Carson_Anita_CV.pdf\">\n            Download CV\n          <\/a>\n        <\/div>\n                    <div class=\"wp-block-button is-style-primary-button\">\n          <a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.youtube.com\/watch?v=t0Uj3652qAM\" itemprop=\"url\">\n            Visit Website\n          <\/a>\n        <\/div>\n          <\/div>\n  \n      <div class=\"profile__contact-row\">\n\n              <div class=\"profile__contact-cell profile__contact-cell--office\">\n          <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n          Office\n        <\/h6>\n        <p class=\"has-p-2-font-size\" itemprop=\"workLocation\">\n          657A        <\/p>\n      <\/div>\n                    <div class=\"profile__contact-cell profile__contact-cell--bu\">\n          <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px\">\n            Boston University <br \/>\n            Questrom School of Business\n          <\/h6>\n                        <p class=\"has-p-2-font-size\" itemprop=\"address\">\n                Rafik B. Hariri Building <br \/>\n                595 Commonwealth Avenue <br \/>\n                Boston, MA 02215\n              <\/p>\n                  <\/div>\n          <\/div>\n  <\/aside><\/div>\n\n\n\n<div class=\"wp-block-column profile__right-column is-layout-flow wp-container-core-column-is-layout-986eed52 wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group profile__header-container has-global-padding is-layout-constrained wp-container-core-group-is-layout-0f22d0a1 wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group profile__header-content has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><h1 class=\"wp-block-post-title\">Anita Carson<\/h1>\n\n\n<div class=\"alignfull wp-block-amp-profile-position\">\n\t\t\t<p class=\"has-text-align-left has-text-transform-uppercase has-p-2-font-size\" style=\"text-transform: uppercase; font-weight: 600\">\n\t\t\tLarz Anderson Professor in Operations &amp; Technology Management\t\t<\/p>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-amp-profile-bio\">\n\t<p>Dr. Anita L. Carson is the Larz Anderson Professor in Operations &amp; Technology Management and department chair at the Questrom School of Business at Boston University. Prior to joining Boston University, Anita taught at Wharton, Harvard, and Brandeis Business Schools. She has bachelor&#8217;s and master&#8217;s degrees in Industrial Engineering and Operations Research, and a doctorate in Business Administration. Before pursuing her doctorate, she worked for 5 years for General Mills and the Electric Boat division of General Dynamics. Her manufacturing experiences are therefore diverse: ranging from fruit-on-the-bottom yogurt to nuclear submarines.<\/p>\n<\/p>\n<p>She investigates how service process design impacts quality and efficiency. In particular, she has studied care delivery processes in hospitals. Her research finds that a lack of internal integration results in a culture of workarounds that wastes up to 10% of staff\u2019s time. She leverages principles from operations management to help hospitals decrease workarounds and create an improvement-oriented culture. Her research has won numerous awards including a Best Dissertation award from AcademyHealth, a Sloan Industry Studies Fellowship, a best paper award from California Management Review, seven best paper proceedings awards from the Academy of Management, and outstanding abstract from AcademyHealth.<\/p>\n<\/p>\n<p>Professor Carson teaches operations management, service operations, quality improvement, healthcare operations,  operations strategy and supply chain management at the undergraduate, MBA, executive, and doctorate levels. She has written case studies and conducted research on process improvement in collaboration with hospitals such as Kaiser Permanente, Cincinnati Children\u2019s, Cleveland Clinic, Brigham and Women\u2019s, Newton-Wellesley Hospital, and Beth Israel Deaconess Medical Center. She has taught her cases in executive education programs for Harvard Medical School, Harvard School of Public Health, Harvard Macy\u2019s Institute and Brigham and Women\u2019s Hospital. She has presented her research at Boston Children\u2019s Hospital, Johns Hopkins Hospital, Institute for Healthcare Improvement, Improvement Science Research Network, and Vermont Oxford Network.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-amp-profile-data profile-data\">\n\n<div class=\"wp-block-group profile__data-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-amp-profile-presentations\">\n\t<h5 class=\"wp-block-heading\" style=\"font-weight: 500\">\n\tSelected Research Presentations\t<\/h5>\n\n\t<div class=\"wp-block-group profile__data-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Carson, A. Reimagining the undergraduate business major, M&#038;SOM, London, UK, 2025<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Carson, A. Organizational learning in healthcare, Production and Operations Management, Atlanta, GA, 2025<\/p>\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group profile__data-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-amp-profile-publications\">\n\t<h5 class=\"wp-block-heading\" style=\"font-weight: 500\">\n\tPublications\t<\/h5>\n\n\t<div class=\"wp-block-group profile__data-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t<p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Feizi, A., Tucker, A., Berry Jaeker, J., Baker, W. (In Press). &#8220;To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity&#8221;, <i>Operations Research<\/i>, <i>71<\/i> (3),  939-957<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Adepoju, T., Carson, A., Jin, H., Manasseh, C. (In Press). &#8220;Hospital Boarding Crises: The Impact of Urgent Versus Prevention Responses on Length of Stay&#8221;, <i>Management Science<\/i> (3405617)<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Park, M., Carson, A., Conti, R. (2025). &#8220;Linking Medication Errors to Drug Shortages: Evidence from Heparin Supply Chain Disruptions Caused by Hurricane Maria&#8221;, <i>Manufacturing &amp; Service Operations Management<\/i>, <i>27<\/i> (4),  1008-1024<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Wang, Q., Carson, A., Zheng, S. (2025). &#8220;The Relative Indirect Effects of Technology Bias and Implicit Bias on Racial Disparity in Service Delivery and Sepsis Mortality&#8221;, <i>Production and Operations Management<\/i>, <i>34<\/i> (4),  667-677<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Park, M., Carson, A., Fox, E., Conti, R. (2024). &#8220;Stockpiling at the Onset of the COVID-19 Pandemic: An Empirical Analysis of National Prescription Drug Sales and Prices&#8221;, <i>Management Science<\/i>, <i>70<\/i> (10),  6483-6501<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\"> (2024). &#8220;Editorial Statement\u2014Healthcare Management&#8221;, <i>Management Science<\/i>, <i>70<\/i> (5),  vi-vi<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Adepoju, T., Carson, A., Jin, H., Manasseh, C. (2023). &#8220;Hospital Boarding Crises: The Impact of Urgent vs. Prevention Responses on Length of Stay&#8221;, <i>Management Science<\/i>, <i>69<\/i> (10),  5948-5963<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Park, M., Carson, A., Conti, R. (2023). &#8220;Linking Medication Errors to Supply Chain Disruptions: Evidence from Heparin Shortages Caused by Hurricane Maria&#8221;, <i>SSRN Electronic Journal<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Feizi, A., Carson, A., Jaeker, J., Baker, W. (2023). &#8220;To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity&#8221;, <i>OPERATIONS RESEARCH<\/i>, <i>71<\/i> (3),  939-957<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Song, H., Tucker, A., Graue, R., Moravick, S., Yang, J. (2020). &#8220;Capacity Pooling in Hospitals: The Hidden Consequences of Off-Service Placement&#8221;, <i>Management Science<\/i>, <i>66<\/i> (9),  3825-3842<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Zheng, S., Gardner, J., Bohn, R. (2020). &#8220;When do Workarounds Help or Hurt Patient Outcomes? The Moderating Role of Operational Failures&#8221;, <i>Journal of Operations Management<\/i> 67-90<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Berry Jaeker, J., Tucker, A. (2020). &#8220;The value of process friction: The role of justification in reducing medical costs&#8221;, <i>Journal of Operations Management<\/i>, <i>66<\/i> (1-2),  12-34<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Roth, A., Tucker, A., Venkataraman, S., Chilingerian, J. (2019). &#8220;Being on the Productivity Frontier: Identifying \u201cTriple Aim Performance\u201d Hospitals&#8221;, <i>Production and Operations Management<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Zheng, S., Ren, Z., Heineke, J., McLaughlin, A., Podell, A. (2018). &#8220;The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals&#8221;, <i>Production and Operations Management<\/i>, <i>27<\/i> (12),  2201-2212<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Mazza, M., Dynan, L., Siegel, R., Tucker, A. (2018). &#8220;Nudging Healthier Choices in a Hospital Cafeteria: Results From a Field Study&#8221;, <i>Health Promotion Practice<\/i>, <i>19<\/i> (6),  925-934<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Fryer, A., Tucker, A., Singer, S. (2018). &#8220;The Impact of Middle Manager Affective Commitment on Perceived Improvement Program Implementation Success&#8221;, <i>Health Care Management Review<\/i>, <i>43<\/i> (3),  218-228<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Song, H., Tucker, A., Murrell, K., Vinson, D. (2018). &#8220;Closing the Productivity Gap: Improving Worker Productivity Through Public Relative Performance Feedback and Validation of Best Practices&#8221;, <i>Management Science<\/i>, <i>64<\/i> (6),  2628-2649<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Nembhard, I., Tucker, A. (2016). &#8220;Applying Organizational Learning Research to Accountable Care Organizations.&#8221;, <i>Med Care Res Rev<\/i>, <i>73<\/i> (6),  673-684<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A. (2016). &#8220;The Impact of Workaround Difficulty on Frontline Employees\u2019 Response to Operational Failures: A Laboratory Experiment on Medication Administration&#8221;, <i>Management Science<\/i>, <i>62<\/i> (4),  1124-1144<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Senot, C., Chandrasekaran, A., Ward, P., Tucker, A., Moffatt-Bruce, S. (2016). &#8220;The Impact of Combining Conformance and Experiential Quality on Hospitals\u2019 Readmissions and Cost Performance&#8221;, <i>Management Science<\/i>, <i>62<\/i> (3),  829-848<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Berry Jaeker, J., Tucker, A. (2016). &#8220;Past the Point of Speeding Up: The Negative Effects of Workload Saturation on Efficiency and Quality&#8221;, <i>Management Science<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Song, H., Tucker, A. (2016). &#8220;Performance Improvement in Health Care Organizations&#8221;, <i>Foundations and Trends\u00ae in Technology, Information and Operations Management<\/i>, <i>9<\/i> (3-4),  153-309<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Song, H., Tucker, A., Murrell, K. (2015). &#8220;The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay&#8221;, <i>Management Science<\/i>, <i>61<\/i> (12),  3032-3053<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Singer, S. (2015). &#8220;The Effectiveness of Management-By-Walking-Around: A Randomized Field Study&#8221;, <i>Production and Operations Management<\/i>, <i>24<\/i> (2),  253-271<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Singer, S., Tucker, A. (2014). &#8220;The evolving literature on safety WalkRounds: emerging themes and practical messages.&#8221;, <i>BMJ Qual Saf<\/i>, <i>23<\/i> (10),  789-800<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Senot, C., Chandrasekaran, A., Ward, P., Tucker, A. (2013). &#8220;Do Professional Service Organizations Financially Benefit from Conformance and Experiential Quality?&#8221;, <i>Academy of Management Proceedings<\/i>, <i>2013<\/i> (1),  11058-11058<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Nembhard, I., Tucker, A. (2011). &#8220;Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units&#8221;, <i>Organization Science<\/i>, <i>22<\/i> (4),  907-922<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Singer, S., Hayes, J., Falwell, A. (2008). &#8220;Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems.&#8221;, <i>Health Serv Res<\/i>, <i>43<\/i> (5 Pt 2),  1807-1829<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A. (2007). &#8220;An Empirical Study of System Improvement by Frontline Employees in Hospital Units&#8221;, <i>Manufacturing &amp; Service Operations Management<\/i>, <i>9<\/i> (4),  492-505<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Nembhard, I., Edmondson, A. (2007). &#8220;Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units&#8221;, <i>Management Science<\/i>, <i>53<\/i> (6),  894-907<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Spear, S. (2006). &#8220;Operational failures and interruptions in hospital nursing.&#8221;, <i>Health Serv Res<\/i>, <i>41<\/i> (3 Pt 1),  643-662<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A. (2004). &#8220;The impact of operational failures on hospital nurses and their patients&#8221;, <i>Journal of Operations Management<\/i>, <i>22<\/i> (2),  151-169<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Edmondson, A. (2003). &#8220;Why Hospitals Don&#8217;t Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change&#8221;, <i>California Management Review<\/i>, <i>45<\/i> (2),  55-72<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Edmondson, A., Spear, S. (2002). &#8220;When problem solving prevents organizational learning&#8221;, <i>Journal of Organizational Change Management<\/i>, <i>15<\/i> (2),  122-137<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Edmondson, A. (2002). Managing routine exceptions: A model of nurse problem solving behavior.&#8221;Advances in Health Care Management&#8221;, <i>Emerald (MCB UP )<\/i> 87-113<\/p>\t\t<\/p>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"bu_is_from_api":true,"buID":"U55151085","lastName":"Carson","firstName":"Anita","middleName":"L.","suffixName":"","phone":"617-353-5003","email":"altucker@bu.edu","pronouns":"","cv":"http:\/\/questromapps.bu.edu\/faculty\/uploadFiles\/cvUploadsProfile\/OM_Carson_Anita_CV.pdf","website":"https:\/\/www.youtube.com\/watch?v=t0Uj3652qAM","office":"657A","address":"595 Commonwealth Ave","bio":"<p>Dr. Anita L. Carson is the Larz Anderson Professor in Operations & Technology Management and department chair at the Questrom School of Business at Boston University. Prior to joining Boston University, Anita taught at Wharton, Harvard, and Brandeis Business Schools. She has bachelor's and master's degrees in Industrial Engineering and Operations Research, and a doctorate in Business Administration. Before pursuing her doctorate, she worked for 5 years for General Mills and the Electric Boat division of General Dynamics. Her manufacturing experiences are therefore diverse: ranging from fruit-on-the-bottom yogurt to nuclear submarines.<\/p><p> <\/p><p>She investigates how service process design impacts quality and efficiency. In particular, she has studied care delivery processes in hospitals. Her research finds that a lack of internal integration results in a culture of workarounds that wastes up to 10% of staff\u2019s time. She leverages principles from operations management to help hospitals decrease workarounds and create an improvement-oriented culture. Her research has won numerous awards including a Best Dissertation award from AcademyHealth, a Sloan Industry Studies Fellowship, a best paper award from California Management Review, seven best paper proceedings awards from the Academy of Management, and outstanding abstract from AcademyHealth.<\/p><p> <\/p><p>Professor Carson teaches operations management, service operations, quality improvement, healthcare operations,  operations strategy and supply chain management at the undergraduate, MBA, executive, and doctorate levels. She has written case studies and conducted research on process improvement in collaboration with hospitals such as Kaiser Permanente, Cincinnati Children\u2019s, Cleveland Clinic, Brigham and Women\u2019s, Newton-Wellesley Hospital, and Beth Israel Deaconess Medical Center. She has taught her cases in executive education programs for Harvard Medical School, Harvard School of Public Health, Harvard Macy\u2019s Institute and Brigham and Women\u2019s Hospital. She has presented her research at Boston Children\u2019s Hospital, Johns Hopkins Hospital, Institute for Healthcare Improvement, Improvement Science Research Network, and Vermont Oxford Network.<\/p>","bu_profile_image_url":"http:\/\/questromapps.bu.edu\/images\/facstaff\/CarsonAnita.jpg","position":["Larz Anderson Professor in Operations & Technology Management"],"education":[],"publications":["Feizi, A., Tucker, A., Berry Jaeker, J., Baker, W. (In Press). \"To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity\", <i>Operations Research<\/i>, <i>71<\/i> (3),  939-957","Adepoju, T., Carson, A., Jin, H., Manasseh, C. (In Press). \"Hospital Boarding Crises: The Impact of Urgent Versus Prevention Responses on Length of Stay\", <i>Management Science<\/i> (3405617)","Park, M., Carson, A., Conti, R. (2025). \"Linking Medication Errors to Drug Shortages: Evidence from Heparin Supply Chain Disruptions Caused by Hurricane Maria\", <i>Manufacturing &amp; Service Operations Management<\/i>, <i>27<\/i> (4),  1008-1024","Wang, Q., Carson, A., Zheng, S. (2025). \"The Relative Indirect Effects of Technology Bias and Implicit Bias on Racial Disparity in Service Delivery and Sepsis Mortality\", <i>Production and Operations Management<\/i>, <i>34<\/i> (4),  667-677","Park, M., Carson, A., Fox, E., Conti, R. (2024). \"Stockpiling at the Onset of the COVID-19 Pandemic: An Empirical Analysis of National Prescription Drug Sales and Prices\", <i>Management Science<\/i>, <i>70<\/i> (10),  6483-6501"," (2024). \"Editorial Statement\u2014Healthcare Management\", <i>Management Science<\/i>, <i>70<\/i> (5),  vi-vi","Adepoju, T., Carson, A., Jin, H., Manasseh, C. (2023). \"Hospital Boarding Crises: The Impact of Urgent vs. Prevention Responses on Length of Stay\", <i>Management Science<\/i>, <i>69<\/i> (10),  5948-5963","Park, M., Carson, A., Conti, R. (2023). \"Linking Medication Errors to Supply Chain Disruptions: Evidence from Heparin Shortages Caused by Hurricane Maria\", <i>SSRN Electronic Journal<\/i>","Feizi, A., Carson, A., Jaeker, J., Baker, W. (2023). \"To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity\", <i>OPERATIONS RESEARCH<\/i>, <i>71<\/i> (3),  939-957","Song, H., Tucker, A., Graue, R., Moravick, S., Yang, J. (2020). \"Capacity Pooling in Hospitals: The Hidden Consequences of Off-Service Placement\", <i>Management Science<\/i>, <i>66<\/i> (9),  3825-3842","Tucker, A., Zheng, S., Gardner, J., Bohn, R. (2020). \"When do Workarounds Help or Hurt Patient Outcomes? The Moderating Role of Operational Failures\", <i>Journal of Operations Management<\/i> 67-90","Berry Jaeker, J., Tucker, A. (2020). \"The value of process friction: The role of justification in reducing medical costs\", <i>Journal of Operations Management<\/i>, <i>66<\/i> (1-2),  12-34","Roth, A., Tucker, A., Venkataraman, S., Chilingerian, J. (2019). \"Being on the Productivity Frontier: Identifying \u201cTriple Aim Performance\u201d Hospitals\", <i>Production and Operations Management<\/i>","Tucker, A., Zheng, S., Ren, Z., Heineke, J., McLaughlin, A., Podell, A. (2018). \"The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals\", <i>Production and Operations Management<\/i>, <i>27<\/i> (12),  2201-2212","Mazza, M., Dynan, L., Siegel, R., Tucker, A. (2018). \"Nudging Healthier Choices in a Hospital Cafeteria: Results From a Field Study\", <i>Health Promotion Practice<\/i>, <i>19<\/i> (6),  925-934","Fryer, A., Tucker, A., Singer, S. (2018). \"The Impact of Middle Manager Affective Commitment on Perceived Improvement Program Implementation Success\", <i>Health Care Management Review<\/i>, <i>43<\/i> (3),  218-228","Song, H., Tucker, A., Murrell, K., Vinson, D. (2018). \"Closing the Productivity Gap: Improving Worker Productivity Through Public Relative Performance Feedback and Validation of Best Practices\", <i>Management Science<\/i>, <i>64<\/i> (6),  2628-2649","Nembhard, I., Tucker, A. (2016). \"Applying Organizational Learning Research to Accountable Care Organizations.\", <i>Med Care Res Rev<\/i>, <i>73<\/i> (6),  673-684","Tucker, A. (2016). \"The Impact of Workaround Difficulty on Frontline Employees\u2019 Response to Operational Failures: A Laboratory Experiment on Medication Administration\", <i>Management Science<\/i>, <i>62<\/i> (4),  1124-1144","Senot, C., Chandrasekaran, A., Ward, P., Tucker, A., Moffatt-Bruce, S. (2016). \"The Impact of Combining Conformance and Experiential Quality on Hospitals\u2019 Readmissions and Cost Performance\", <i>Management Science<\/i>, <i>62<\/i> (3),  829-848","Berry Jaeker, J., Tucker, A. (2016). \"Past the Point of Speeding Up: The Negative Effects of Workload Saturation on Efficiency and Quality\", <i>Management Science<\/i>","Song, H., Tucker, A. (2016). \"Performance Improvement in Health Care Organizations\", <i>Foundations and Trends\u00ae in Technology, Information and Operations Management<\/i>, <i>9<\/i> (3-4),  153-309","Song, H., Tucker, A., Murrell, K. (2015). \"The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay\", <i>Management Science<\/i>, <i>61<\/i> (12),  3032-3053","Tucker, A., Singer, S. (2015). \"The Effectiveness of Management-By-Walking-Around: A Randomized Field Study\", <i>Production and Operations Management<\/i>, <i>24<\/i> (2),  253-271","Singer, S., Tucker, A. (2014). \"The evolving literature on safety WalkRounds: emerging themes and practical messages.\", <i>BMJ Qual Saf<\/i>, <i>23<\/i> (10),  789-800","Senot, C., Chandrasekaran, A., Ward, P., Tucker, A. (2013). \"Do Professional Service Organizations Financially Benefit from Conformance and Experiential Quality?\", <i>Academy of Management Proceedings<\/i>, <i>2013<\/i> (1),  11058-11058","Nembhard, I., Tucker, A. (2011). \"Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units\", <i>Organization Science<\/i>, <i>22<\/i> (4),  907-922","Tucker, A., Singer, S., Hayes, J., Falwell, A. (2008). \"Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems.\", <i>Health Serv Res<\/i>, <i>43<\/i> (5 Pt 2),  1807-1829","Tucker, A. (2007). \"An Empirical Study of System Improvement by Frontline Employees in Hospital Units\", <i>Manufacturing &amp; Service Operations Management<\/i>, <i>9<\/i> (4),  492-505","Tucker, A., Nembhard, I., Edmondson, A. (2007). \"Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units\", <i>Management Science<\/i>, <i>53<\/i> (6),  894-907","Tucker, A., Spear, S. (2006). \"Operational failures and interruptions in hospital nursing.\", <i>Health Serv Res<\/i>, <i>41<\/i> (3 Pt 1),  643-662","Tucker, A. (2004). \"The impact of operational failures on hospital nurses and their patients\", <i>Journal of Operations Management<\/i>, <i>22<\/i> (2),  151-169","Tucker, A., Edmondson, A. (2003). \"Why Hospitals Don't Learn from Failures: Organizational and Psychological Dynamics That Inhibit System Change\", <i>California Management Review<\/i>, <i>45<\/i> (2),  55-72","Tucker, A., Edmondson, A., Spear, S. (2002). \"When problem solving prevents organizational learning\", <i>Journal of Organizational Change Management<\/i>, <i>15<\/i> (2),  122-137","Tucker, A., Edmondson, A. (2002). Managing routine exceptions: A model of nurse problem solving behavior.\"Advances in Health Care Management\", <i>Emerald (MCB UP )<\/i> 87-113"],"presentations":["Carson, A. Reimagining the undergraduate business major, M&SOM, London, UK, 2025","Carson, A. Organizational learning in healthcare, Production and Operations Management, Atlanta, GA, 2025"],"awards_honors":["2026, International Journal of Operations & Production Best Paper Award, IJOPM Hong Kong Workshop","2025, Lifetime Achievement Award, Production and Operations Management Society College of Service Operations","2021, JOM Jack Meredith Best Paper Award, ","2020, Excellence in Teaching Award, ","2019, Best OM paper in Management Science, ","2018, M&SOM Service SIG Prize (for Best Published Paper), INFORMS M&SOM Service Special Interest Group (SIG)","2018, Most Influential Paper Award, Production and Operations Management Society, Service Operations Track","2018, Excellence in Teaching Award, MBA Cohort Beacon, Class of 2019","2017, Excellence in Teaching Award, MBA Cohort B, Class of 2018","2015, INFORMS Behavioral Operations Management Best Working Paper Award, INFORMS Behavioral Operations Management Society","2015, Best Student Paper Award, INFORMS Health Application Society"]},"ambassador-type":[],"career-interest":[],"citizenship":[],"club-organization":[],"current-country":[],"current-industry":[],"region":[],"state":[],"undergraduate-major":[],"profile_types":[16],"faculty-departments":[1178],"staff-departments":[],"phd-student-departments":[],"programs":[],"directory-types":[35],"class_list":["post-10191","profiles","type-profiles","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Anita Carson - Boston University Questrom<\/title>\n<meta name=\"description\" content=\"Anita Carson of Questrom School of Business. 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