{"id":10189,"date":"2024-08-06T16:52:02","date_gmt":"2024-08-06T20:52:02","guid":{"rendered":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/"},"modified":"2026-06-05T15:46:23","modified_gmt":"2026-06-05T19:46:23","slug":"janelle-heineke","status":"publish","type":"profiles","link":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/","title":{"rendered":"Janelle Heineke"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull profile__standard-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns profile__columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column profile__left-column is-layout-flow wp-container-core-column-is-layout-3bd72ab2 wp-block-column-is-layout-flow\"><figure class=\"profile__image wp-block-post-featured-image\"><img decoding=\"async\" alt=\"Janelle Heineke\" style=\"object-fit:contain\" class=\"wp-post-image\" src=\"http:\/\/questromapps.bu.edu\/images\/facstaff\/HeinekeJanelle.jpg\" \/><\/figure>\n\n<aside class=\"profile__contact profile__contact--api wp-block-amp-profile-contact\" itemscope itemtype=\"http:\/\/schema.org\/Person\">\n  <h5>Contact<\/h5>\n  <div class=\"profile__contact-row\">\n          <div class=\"profile__contact-cell profile__contact-cell--phone\">\n        <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n        Phone\n      <\/h6>\n      <p class=\"has-p-2-font-size\" itemprop=\"telephone\">\n        617-353-2919      <\/p>\n    <\/div>\n              <div class=\"profile__contact-cell profile__contact-cell--email\">\n        <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n        Email\n      <\/h6>\n      <p class=\"has-p-2-font-size\">\n        <a href=\"mailto:jheineke@bu.edu\" itemprop=\"email\">\n          jheineke@bu.edu        <\/a>\n      <\/p>\n    <\/div>\n          <\/div>\n\n      <div class=\"profile__contact-buttons\">\n              <div class=\"wp-block-button is-style-primary-button\">\n          <a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/questromapps.bu.edu\/faculty\/uploadFiles\/cvUploadsProfile\/OM_Heineke_Janelle_CV.pdf\">\n            Download CV\n          <\/a>\n        <\/div>\n                    <div class=\"wp-block-button is-style-primary-button\">\n          <a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.bu.edu\/questrom\/faculty-research\/faculty-directory\/janelle-heineke\/\" itemprop=\"url\">\n            Visit Website\n          <\/a>\n        <\/div>\n          <\/div>\n  \n      <div class=\"profile__contact-row\">\n\n              <div class=\"profile__contact-cell profile__contact-cell--office\">\n          <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n          Office\n        <\/h6>\n        <p class=\"has-p-2-font-size\" itemprop=\"workLocation\">\n          665        <\/p>\n      <\/div>\n                    <div class=\"profile__contact-cell profile__contact-cell--bu\">\n          <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px\">\n            Boston University <br \/>\n            Questrom School of Business\n          <\/h6>\n                        <p class=\"has-p-2-font-size\" itemprop=\"address\">\n                Rafik B. Hariri Building <br \/>\n                595 Commonwealth Avenue <br \/>\n                Boston, MA 02215\n              <\/p>\n                  <\/div>\n          <\/div>\n  <\/aside><\/div>\n\n\n\n<div class=\"wp-block-column profile__right-column is-layout-flow wp-container-core-column-is-layout-3bd72ab2 wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group profile__header-container has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group profile__header-content has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><h1 class=\"wp-block-post-title\">Janelle Heineke<\/h1>\n\n\n<div class=\"alignfull wp-block-amp-profile-position\">\n\t\t\t<p class=\"has-text-align-left has-text-transform-uppercase has-p-2-font-size\" style=\"text-transform: uppercase; font-weight: 600\">\n\t\t\tProfessor Emerita, Operations and Technology Management\t\t<\/p>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-amp-profile-bio\">\n\t<p>Janelle Heineke is Professor of Operations and Technology Management at Boston University&#8217;s Questrom School of Business. She holds a DBA degree from Boston University, an MBA degree from Babson College, an MSN degree from Boston College, and a BSN degree from Marquette University. Professor Heineke served as Associate Dean for Graduate Programs from 1998-2001, as Director of the Boston University Center for Excellence and Innovation in Teaching from 2008 to 2015, as Faculty Director for the Questrom MBA Program from 2015-2018, as Chair of the OTM Department from 2003-2018, and as Senior Associate Dean for Undergraduate and Specialty Masters Programs from 2018-2020.<\/p>\n<p>Professor Heineke&#8217;s research interests focus on service operations and quality management, particularly in professional services. She has published in a variety of journals, is the co-author of two textbooks and three other books and has contributed chapters and cases to several other books. Professor Heineke has served as Associate and Senior Editors for a number of journals, including the Journal of Operations Management, Decision Sciences, the Quality Management Journal and Operations Management Research. She has served in many positions in the Decision Sciences Institute (DSI), including as Treasurer, Vice President and a member of the Executive Committee.<\/p>\n<p>Professor Heineke was awarded the Leading Edge Faculty Award by the General Electric Company and has also won Questrom\u2019s Broderick Award for research excellence and Beckwith Award for undergraduate teaching excellence.  In 2008 she was elected as a Fellow of the Decision Sciences Institute, in 2016 was awarded the Questrom Award for Excellence in Faculty Institutional Leadership, and in 2017 the DSI Dennis E. Grawoig Distinguished Service Award.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-amp-profile-data profile-data\"><div class=\"wp-block-group profile__data-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-amp-profile-education\">\n\t<h5 class=\"wp-block-heading\" style=\"font-weight: 500\">\n\tEducation\t<\/h5>\n\n\t<div class=\"wp-block-group profile__data-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">DBA, Boston University, 1992<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">MBA, Babson College, 1987<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">MSN, Boston College, 1978<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">BS, Marquette University, 1975<\/p>\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wp-block-group profile__data-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-amp-profile-publications\">\n\t<h5 class=\"wp-block-heading\" style=\"font-weight: 500\">\n\tPublications\t<\/h5>\n\n\t<div class=\"wp-block-group profile__data-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t<p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Zheng, S., Ren, Z., Heineke, J., McLaughlin, A., Podell, A. (2018). &#8220;The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals&#8221;, <i>Production and Operations Management<\/i>, <i>27<\/i> (12),  2201-2212<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Lawrence, B., Zhang, J., Heineke, J. (2016). &#8220;A life-cycle perspective of professionalism in services&#8221;, <i>Journal of Operations Management<\/i>, <i>42-43<\/i> 25-38<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Joglekar, N., Zhang, J., Verma, R., Heineke, J. (2014). &#8220;Exploring the Relationship between Eco-certifications and Resource Efficiency in U.S. Hotels&#8221;, <i>Cornell Hospitality Quarterly<\/i>, <i>55<\/i> (3),  252-264<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Davis, M., Davis, M., Heineke, J., Heineke, J. (2004). &#8220;Operations Management Integrating Manufacturing and Services&#8221;, <i>Irwin Professional Pub<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tsikritsis, N., Heineke, J. (2004). &#8220;Correction to &#8220;The impact of process variation on consumer dissatifaction: Evidence from the U.S. domestic airline industry&#8221; by Nikos Tsikritsis and Janelle Heineke (vol 35, pg 129, 2004)&#8221;, <i>Decision Sciences<\/i>, <i>35<\/i> (2),  323-323<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Davis, M., Heineke, J. (2003). &#8220;Managing Services Using Technology to Create Value&#8221;, <i>Irwin\/McGraw-Hill<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Restuccia, J., Shwartz, M., Kreger, B., Payne, S., Ash, A., Iezzoni, L., Heineke, J., Selker, H., Gomes, T., Labonte, A., Butterly, J. (2002). &#8220;Does more &#8220;appropriateness&#8221; explain higher rates of cardiac procedures among patients hospitalized with coronary heart disease?&#8221;, <i>Medical Care<\/i>, <i>40<\/i> (6),  500-509<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Verma, R., Fitzsimmons, J., Heineke, J., Davis, M. (2002). &#8220;New issues and opportunities in service design research&#8221;, <i>Journal of Operations Management<\/i>, <i>20<\/i> (2),  117-120<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Davis, M., Heineke, J. (1998). &#8220;How disconfirmation, perception and actual waiting times impact customer satisfaction&#8221;, <i>International Journal of Service Industry Management<\/i>, <i>9<\/i> (1),  64-+<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Johnston, R., Heineke, J. (1998). &#8220;Exploring the relationship between perception and performance: Priorities for action&#8221;, <i>Service Industries Journal<\/i>, <i>18<\/i> (1),  101-112<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Zalatan, K., Heineke, J., Jacobs, B., Rao, A., Saladin, B. (1998). &#8220;Team teaching: Applications, advantages and challenges into the 21st century&#8221;, <i>Decision Sciences Institute 1998 Proceedings, Vols 1 &#8211; 3<\/i> 242-242<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J. (1997). &#8220;Enhancing Learning Using Classroom Games and Exercises&#8221;, <i>Quality Management Journal<\/i>, <i>4<\/i> (4),  32-42<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Davis, M., Heineke, J. (1997). &#8220;A framework for integrating technology into service operations&#8221;, <i>Decision Sciences Institute, 1997 Annual Meeting, Proceedings, Vols 1-3<\/i> 1477-1479<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Schweikhart, S., Smith-Daniels, V., Heineke, J., Johnson, S., Meyer, S. (1997). &#8220;Foundations for research in health care delivery systems&#8221;, <i>Decision Sciences Institute, 1997 Annual Meeting, Proceedings, Vols 1 &#8211; 3<\/i> 66-66<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Kim, K., Miller, J., Heineke, J. (1997). &#8220;Mastering the quality staircase, step by step&#8221;, <\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J., Alexandre Baptiste, Y., Rodriguez Linde, A. (1997). &#8220;Le Parisien&#8221;, <i>Case Research Journal<\/i>, <i>17<\/i> 71-82<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Davidson, S., McCollom, M., Heineke, J. (1996). &#8220;The Physician-Manager Alliance Building the Healthy Health Care Organization&#8221;, <i>Jossey-Bass<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J., Morrison, P. (1996). &#8220;&#8221;Using Classroom Incentives to Train Real-Life Skills,&#8221;&#8221;, <i>OMA Review<\/i>, <i>11<\/i> (1),  33-37<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J. (1995). &#8220;Strategic operations management decisions and professional performance in U.S. HMOs&#8221;, <i>Journal of Operations Management<\/i>, <i>13<\/i> (4),  255-272<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Shwartz, M., Klimberg, R., Karp, M., Iezzoni, L., Ash, A., Heineke, J., Payne, S., Restuccia, J. (1995). &#8220;An Integer Programming-Model to Limit Hospital Selection in Studies with Repeated Sampling&#8221;, <i>Health Services Research<\/i>, <i>30<\/i> (2),  359-376<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J., Meile, L. (1995). &#8220;Games and Exercises for Operations Management Hands-on Learning Activities for Basic Concepts and Tools&#8221;, <i>Allyn &#038; Bacon<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Davis, M., Heineke, J. (1995). &#8220;An analytical model for customer longevity&#8221;, <i>Competing in the Global Marketplace: A Decision Science Viewpoint &#8211; Decision Sciences Institute Third International Meeting<\/i> 178-180<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J., Davidson, S., McCollom, M. (1995). &#8220;Physicians in a Management-Dominated Health Care System&#8221;, <i>The Journal of Medical Practice Management<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J., Meile, L. (1995). &#8220;PC PRO&#8221;, <i>Case Research Journal<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Dixon, J., Arnold, P., Heineke, J., Kim, J., Mulligan, P. (1994). &#8220;Business Process Reengineering &#8211; Improving in New Strategic Directions&#8221;, <i>California Management Review<\/i>, <i>36<\/i> (4),  93-108<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Davis, M., Heineke, J. (1994). &#8220;Understanding the Roles of the Customer and the Operation for Better\nQueue Management&#8221;, <i>International Journal of Operations &amp; Production Management<\/i>, <i>14<\/i> (5),  21-34<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J., Meile, L. (1994). &#8220;Meeting Corporate and Student Customer Needs in the Classroom:  Teaching the &#8220;Right Stuff&#8221; the Best Way&#8221;, <i>Operations Management Review<\/i> 63-77<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Heineke, J., Morrison, P. (1993). &#8220;New England Health Plan&#8221;, <i>Case Research Journal<\/i> 88-102<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Morrison, P., Heineke, J., Maani, K. (1993). &#8220;Lessons from Operations Management for Schools of Management&#8221;, <i>Operations Management Review<\/i>, <i>70<\/i> 70-81<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Morrison, P., Heineke, J. (1992). &#8220;Why do Health-Care Practitioners Resist Quality Management&#8221;, <i>Quality Progress<\/i>, <i>25<\/i> (4),  51-55<\/p>\t\t<\/p>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"bu_is_from_api":true,"buID":"U54931972","lastName":"Heineke","firstName":"Janelle","middleName":"","suffixName":"","phone":"617-353-2919","email":"jheineke@bu.edu","pronouns":"","cv":"http:\/\/questromapps.bu.edu\/faculty\/uploadFiles\/cvUploadsProfile\/OM_Heineke_Janelle_CV.pdf","website":"https:\/\/www.bu.edu\/questrom\/faculty-research\/faculty-directory\/janelle-heineke\/","office":"665","address":"595 Commonwealth Ave","bio":"Janelle Heineke is Professor of Operations and Technology Management at Boston University's Questrom School of Business. She holds a DBA degree from Boston University, an MBA degree from Babson College, an MSN degree from Boston College, and a BSN degree from Marquette University. Professor Heineke served as Associate Dean for Graduate Programs from 1998-2001, as Director of the Boston University Center for Excellence and Innovation in Teaching from 2008 to 2015, as Faculty Director for the Questrom MBA Program from 2015-2018, as Chair of the OTM Department from 2003-2018, and as Senior Associate Dean for Undergraduate and Specialty Masters Programs from 2018-2020.\n\nProfessor Heineke's research interests focus on service operations and quality management, particularly in professional services. She has published in a variety of journals, is the co-author of two textbooks and three other books and has contributed chapters and cases to several other books. Professor Heineke has served as Associate and Senior Editors for a number of journals, including the Journal of Operations Management, Decision Sciences, the Quality Management Journal and Operations Management Research. She has served in many positions in the Decision Sciences Institute (DSI), including as Treasurer, Vice President and a member of the Executive Committee.\n\nProfessor Heineke was awarded the Leading Edge Faculty Award by the General Electric Company and has also won Questrom\u2019s Broderick Award for research excellence and Beckwith Award for undergraduate teaching excellence.  In 2008 she was elected as a Fellow of the Decision Sciences Institute, in 2016 was awarded the Questrom Award for Excellence in Faculty Institutional Leadership, and in 2017 the DSI Dennis E. Grawoig Distinguished Service Award.","bu_profile_image_url":"http:\/\/questromapps.bu.edu\/images\/facstaff\/HeinekeJanelle.jpg","position":["Professor Emerita, Operations and Technology Management"],"education":["DBA, Boston University, 1992","MBA, Babson College, 1987","MSN, Boston College, 1978","BS, Marquette University, 1975"],"publications":["Tucker, A., Zheng, S., Ren, Z., Heineke, J., McLaughlin, A., Podell, A. (2018). \"The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals\", <i>Production and Operations Management<\/i>, <i>27<\/i> (12),  2201-2212","Lawrence, B., Zhang, J., Heineke, J. (2016). \"A life-cycle perspective of professionalism in services\", <i>Journal of Operations Management<\/i>, <i>42-43<\/i> 25-38","Joglekar, N., Zhang, J., Verma, R., Heineke, J. (2014). \"Exploring the Relationship between Eco-certifications and Resource Efficiency in U.S. Hotels\", <i>Cornell Hospitality Quarterly<\/i>, <i>55<\/i> (3),  252-264","Davis, M., Davis, M., Heineke, J., Heineke, J. (2004). \"Operations Management Integrating Manufacturing and Services\", <i>Irwin Professional Pub<\/i>","Tsikritsis, N., Heineke, J. (2004). \"Correction to \"The impact of process variation on consumer dissatifaction: Evidence from the U.S. domestic airline industry\" by Nikos Tsikritsis and Janelle Heineke (vol 35, pg 129, 2004)\", <i>Decision Sciences<\/i>, <i>35<\/i> (2),  323-323","Davis, M., Heineke, J. (2003). \"Managing Services Using Technology to Create Value\", <i>Irwin\/McGraw-Hill<\/i>","Restuccia, J., Shwartz, M., Kreger, B., Payne, S., Ash, A., Iezzoni, L., Heineke, J., Selker, H., Gomes, T., Labonte, A., Butterly, J. (2002). \"Does more \"appropriateness\" explain higher rates of cardiac procedures among patients hospitalized with coronary heart disease?\", <i>Medical Care<\/i>, <i>40<\/i> (6),  500-509","Verma, R., Fitzsimmons, J., Heineke, J., Davis, M. (2002). \"New issues and opportunities in service design research\", <i>Journal of Operations Management<\/i>, <i>20<\/i> (2),  117-120","Davis, M., Heineke, J. (1998). \"How disconfirmation, perception and actual waiting times impact customer satisfaction\", <i>International Journal of Service Industry Management<\/i>, <i>9<\/i> (1),  64-+","Johnston, R., Heineke, J. (1998). \"Exploring the relationship between perception and performance: Priorities for action\", <i>Service Industries Journal<\/i>, <i>18<\/i> (1),  101-112","Zalatan, K., Heineke, J., Jacobs, B., Rao, A., Saladin, B. (1998). \"Team teaching: Applications, advantages and challenges into the 21st century\", <i>Decision Sciences Institute 1998 Proceedings, Vols 1 - 3<\/i> 242-242","Heineke, J. (1997). \"Enhancing Learning Using Classroom Games and Exercises\", <i>Quality Management Journal<\/i>, <i>4<\/i> (4),  32-42","Davis, M., Heineke, J. (1997). \"A framework for integrating technology into service operations\", <i>Decision Sciences Institute, 1997 Annual Meeting, Proceedings, Vols 1-3<\/i> 1477-1479","Schweikhart, S., Smith-Daniels, V., Heineke, J., Johnson, S., Meyer, S. (1997). \"Foundations for research in health care delivery systems\", <i>Decision Sciences Institute, 1997 Annual Meeting, Proceedings, Vols 1 - 3<\/i> 66-66","Kim, K., Miller, J., Heineke, J. (1997). \"Mastering the quality staircase, step by step\", ","Heineke, J., Alexandre Baptiste, Y., Rodriguez Linde, A. (1997). \"Le Parisien\", <i>Case Research Journal<\/i>, <i>17<\/i> 71-82","Davidson, S., McCollom, M., Heineke, J. (1996). \"The Physician-Manager Alliance Building the Healthy Health Care Organization\", <i>Jossey-Bass<\/i>","Heineke, J., Morrison, P. (1996). \"\"Using Classroom Incentives to Train Real-Life Skills,\"\", <i>OMA Review<\/i>, <i>11<\/i> (1),  33-37","Heineke, J. (1995). \"Strategic operations management decisions and professional performance in U.S. HMOs\", <i>Journal of Operations Management<\/i>, <i>13<\/i> (4),  255-272","Shwartz, M., Klimberg, R., Karp, M., Iezzoni, L., Ash, A., Heineke, J., Payne, S., Restuccia, J. (1995). \"An Integer Programming-Model to Limit Hospital Selection in Studies with Repeated Sampling\", <i>Health Services Research<\/i>, <i>30<\/i> (2),  359-376","Heineke, J., Meile, L. (1995). \"Games and Exercises for Operations Management Hands-on Learning Activities for Basic Concepts and Tools\", <i>Allyn & Bacon<\/i>","Davis, M., Heineke, J. (1995). \"An analytical model for customer longevity\", <i>Competing in the Global Marketplace: A Decision Science Viewpoint - Decision Sciences Institute Third International Meeting<\/i> 178-180","Heineke, J., Davidson, S., McCollom, M. (1995). \"Physicians in a Management-Dominated Health Care System\", <i>The Journal of Medical Practice Management<\/i>","Heineke, J., Meile, L. (1995). \"PC PRO\", <i>Case Research Journal<\/i>","Dixon, J., Arnold, P., Heineke, J., Kim, J., Mulligan, P. (1994). \"Business Process Reengineering - Improving in New Strategic Directions\", <i>California Management Review<\/i>, <i>36<\/i> (4),  93-108","Davis, M., Heineke, J. (1994). \"Understanding the Roles of the Customer and the Operation for Better\nQueue Management\", <i>International Journal of Operations &amp; Production Management<\/i>, <i>14<\/i> (5),  21-34","Heineke, J., Meile, L. (1994). \"Meeting Corporate and Student Customer Needs in the Classroom:  Teaching the \"Right Stuff\" the Best Way\", <i>Operations Management Review<\/i> 63-77","Heineke, J., Morrison, P. (1993). \"New England Health Plan\", <i>Case Research Journal<\/i> 88-102","Morrison, P., Heineke, J., Maani, K. (1993). \"Lessons from Operations Management for Schools of Management\", <i>Operations Management Review<\/i>, <i>70<\/i> 70-81","Morrison, P., Heineke, J. (1992). \"Why do Health-Care Practitioners Resist Quality Management\", <i>Quality Progress<\/i>, <i>25<\/i> (4),  51-55"],"presentations":[],"awards_honors":["2017, Dennis E. Grawoig Distinguished Service Award, Decision Sciences Institute","2016, Questrom Award for Faculty Excellence in Institutional Leadership, Questrom School of Business","2012, Broderick Award for Service to Graduate Program, BU SMG"]},"ambassador-type":[],"career-interest":[],"citizenship":[],"club-organization":[],"current-country":[],"current-industry":[],"region":[],"state":[],"undergraduate-major":[],"profile_types":[16],"faculty-departments":[1178],"staff-departments":[],"phd-student-departments":[],"programs":[],"directory-types":[35],"class_list":["post-10189","profiles","type-profiles","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Janelle Heineke - Boston University Questrom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Janelle Heineke - Boston University Questrom\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/\" \/>\n<meta property=\"og:site_name\" content=\"Boston University Questrom\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-05T19:46:23+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/\",\"url\":\"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/\",\"name\":\"Janelle Heineke - Boston University Questrom\",\"isPartOf\":{\"@id\":\"https:\/\/www.bu.edu\/questrom\/#website\"},\"datePublished\":\"2024-08-06T20:52:02+00:00\",\"dateModified\":\"2026-06-05T19:46:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.bu.edu\/questrom\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Janelle Heineke\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bu.edu\/questrom\/#website\",\"url\":\"https:\/\/www.bu.edu\/questrom\/\",\"name\":\"Boston University Questrom\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bu.edu\/questrom\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Janelle Heineke - Boston University Questrom","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/","og_locale":"en_US","og_type":"article","og_title":"Janelle Heineke - Boston University Questrom","og_url":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/","og_site_name":"Boston University Questrom","article_modified_time":"2026-06-05T19:46:23+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/","url":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/","name":"Janelle Heineke - Boston University Questrom","isPartOf":{"@id":"https:\/\/www.bu.edu\/questrom\/#website"},"datePublished":"2024-08-06T20:52:02+00:00","dateModified":"2026-06-05T19:46:23+00:00","breadcrumb":{"@id":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.bu.edu\/questrom\/profiles\/janelle-heineke\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bu.edu\/questrom\/"},{"@type":"ListItem","position":2,"name":"Janelle Heineke"}]},{"@type":"WebSite","@id":"https:\/\/www.bu.edu\/questrom\/#website","url":"https:\/\/www.bu.edu\/questrom\/","name":"Boston University Questrom","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bu.edu\/questrom\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/profiles\/10189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/profiles"}],"about":[{"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/types\/profiles"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/media?parent=10189"}],"wp:term":[{"taxonomy":"ambassador-type","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/ambassador-type?post=10189"},{"taxonomy":"career-interest","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/career-interest?post=10189"},{"taxonomy":"citizenship","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/citizenship?post=10189"},{"taxonomy":"club-organization","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/club-organization?post=10189"},{"taxonomy":"current-country","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/current-country?post=10189"},{"taxonomy":"current-industry","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/current-industry?post=10189"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/region?post=10189"},{"taxonomy":"state","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/state?post=10189"},{"taxonomy":"undergraduate-major","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/undergraduate-major?post=10189"},{"taxonomy":"profile_types","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/profile_types?post=10189"},{"taxonomy":"faculty-departments","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/faculty-departments?post=10189"},{"taxonomy":"staff-departments","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/staff-departments?post=10189"},{"taxonomy":"phd-student-departments","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/phd-student-departments?post=10189"},{"taxonomy":"programs","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/programs?post=10189"},{"taxonomy":"directory-types","embeddable":true,"href":"https:\/\/www.bu.edu\/questrom\/wp-json\/wp\/v2\/directory-types?post=10189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}