{"id":10087,"date":"2024-08-06T16:45:33","date_gmt":"2024-08-06T20:45:33","guid":{"rendered":"https:\/\/www.bu.edu\/questrom\/profiles\/z-justin-ren\/"},"modified":"2026-06-14T15:52:17","modified_gmt":"2026-06-14T19:52:17","slug":"z-justin-ren","status":"publish","type":"profiles","link":"https:\/\/www.bu.edu\/questrom\/profiles\/z-justin-ren\/","title":{"rendered":"Z. Justin Ren"},"content":{"rendered":"\n\n\n<div class=\"wp-block-group alignfull profile__standard-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n\n<div class=\"wp-block-columns profile__columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column profile__left-column is-layout-flow wp-container-core-column-is-layout-3bd72ab2 wp-block-column-is-layout-flow\"><figure class=\"profile__image wp-block-post-featured-image\"><img decoding=\"async\" alt=\"Z. Justin Ren\" style=\"object-fit:contain\" class=\"wp-post-image\" src=\"http:\/\/questromapps.bu.edu\/images\/facstaff\/RenZ.Justin.jpg\" \/><\/figure>\n\n<aside class=\"profile__contact profile__contact--api wp-block-amp-profile-contact\" itemscope itemtype=\"http:\/\/schema.org\/Person\">\n  <h5>Contact<\/h5>\n  <div class=\"profile__contact-row\">\n          <div class=\"profile__contact-cell profile__contact-cell--phone\">\n        <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n        Phone\n      <\/h6>\n      <p class=\"has-p-2-font-size\" itemprop=\"telephone\">\n        617-383-9196      <\/p>\n    <\/div>\n              <div class=\"profile__contact-cell profile__contact-cell--email\">\n        <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n        Email\n      <\/h6>\n      <p class=\"has-p-2-font-size\">\n        <a href=\"mailto:ren@bu.edu\" itemprop=\"email\">\n          ren@bu.edu        <\/a>\n      <\/p>\n    <\/div>\n          <\/div>\n\n      <div class=\"profile__contact-buttons\">\n              <div class=\"wp-block-button is-style-primary-button\">\n          <a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/questromapps.bu.edu\/faculty\/uploadFiles\/cvUploadsProfile\/OM_Ren_Z.Justin_CV.pdf\">\n            Download CV\n          <\/a>\n        <\/div>\n                <\/div>\n  \n      <div class=\"profile__contact-row\">\n\n              <div class=\"profile__contact-cell profile__contact-cell--office\">\n          <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px;\">\n          Office\n        <\/h6>\n        <p class=\"has-p-2-font-size\" itemprop=\"workLocation\">\n          655        <\/p>\n      <\/div>\n                    <div class=\"profile__contact-cell profile__contact-cell--bu\">\n          <h6 class=\"wp-block-heading has-h-8-font-size\" style=\"font-weight: 500; text-transform: uppercase; margin-top: 0px\">\n            Boston University <br \/>\n            Questrom School of Business\n          <\/h6>\n                        <p class=\"has-p-2-font-size\" itemprop=\"address\">\n                Rafik B. Hariri Building <br \/>\n                595 Commonwealth Avenue <br \/>\n                Boston, MA 02215\n              <\/p>\n                  <\/div>\n          <\/div>\n  <\/aside><\/div>\n\n\n\n<div class=\"wp-block-column profile__right-column is-layout-flow wp-container-core-column-is-layout-3bd72ab2 wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group profile__header-container has-global-padding is-layout-constrained wp-container-core-group-is-layout-7db9d80f wp-block-group-is-layout-constrained\" style=\"padding-right:0;padding-left:0\">\n<div class=\"wp-block-group profile__header-content has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-post-title\">Z. Justin Ren<\/h2>\n<div class=\"alignfull wp-block-amp-profile-position\">\n\t\t\t<p class=\"has-text-align-left has-text-transform-uppercase has-p-2-font-size\" style=\"text-transform: uppercase; font-weight: 600\">\n\t\t\tAssociate Professor, Operations and Technology Management\t\t<\/p>\n\t\t\t<p class=\"has-text-align-left has-text-transform-uppercase has-p-2-font-size\" style=\"text-transform: uppercase; font-weight: 600\">\n\t\t\tDepartment Chair, Operations and Technology Management\t\t<\/p>\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n\n\n\n<div class=\"wp-block-amp-profile-data profile-data\">\n\n<div class=\"wp-block-group profile__data-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-amp-profile-education\">\n\t<h5 class=\"wp-block-heading\" style=\"font-weight: 500\">\n\tEducation\t<\/h5>\n\n\t<div class=\"wp-block-group profile__data-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">PhD, The Wharton School  University of Pennsylvania, 2003<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">MS, The Wharton School  University of Pennsylvania, 2001<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">MA, University of Wisconsin-Madison, 1998<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">BS, Nanjing Agricultural University, China, 1995<\/p>\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group profile__data-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-amp-profile-presentations\">\n\t<h5 class=\"wp-block-heading\" style=\"font-weight: 500\">\n\tSelected Research Presentations\t<\/h5>\n\n\t<div class=\"wp-block-group profile__data-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\t<p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, J. AI in Supply Chains, Kuehne+Nagel Quality Advisory Board Meeting, 2025<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. Build Resilience in Your Businesses: A Practical Guide, United Nations Global Impact: Introducing SPARK, Online, 2024<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. Retooling the Economy for Digital and AI-Driven Supply Chains, Asian School Business, Malaysia, 2024<\/p>\t\t<\/p>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group profile__data-section has-global-padding is-layout-constrained wp-block-group-is-layout-constrained wp-block-amp-profile-publications\">\n\t<h5 class=\"wp-block-heading\" style=\"font-weight: 500\">\n\tPublications\t<\/h5>\n\n\t<div class=\"wp-block-group profile__data-row has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t<p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Wang, X., Ren, Z. (In Press). &#8220;De-Marketing Social Causes: Why Companies Shouldn&#8217;t Promote Social Causes on Social Media&#8221;, <i>California Management Review<\/i> (Fall 2021)<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z., Jacoby, D., Charvet, F. (In Press). &#8220;AI-Empowered Smart Procurement and Supplier Management: Case Studies and Insights&#8221;, <\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Zheng, S., Tucker, A., Ren, Z., Heineke, J., McLaughlin, A. (In Press). &#8220;The Impact of Internal Service Quality on Nurse Inefficiency and Medical Errors&#8221;, <i>SSRN Electronic Journal<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, J., Jacoby, D., Charvet, F. (2026). &#8220;RETOOLING AMERICA: For AI-Driven Supply Chains&#8221;, <\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Jermain, D., Pilcher, R., Ren, Z., Berardi, E. (2024). &#8220;Coal in the 21st century: Industry transformation and transition justice in the phaseout of coal-as-fuel and the phase-in of coal as multi-asset resource platforms&#8221;, <i>Energy and Climate Change<\/i>, <i>5<\/i> 100142-100142<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z., Jermain, d., Pilcher, R. (2023). &#8220;Coal in the 21st century: Meeting Sustainable Development Goals and Managing Investor Expectations&#8221;, <i>United Nations (UN) Economic and Social Council<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Jermain, D., Ren, Z., Foster, S., Pilcher, R., Berardi, E. (2022). &#8220;Coal in the 21st century: Integrating policy with practice for just transitions&#8221;, <i>The Electricity Journal<\/i>, <i>35<\/i> (10),  107220-107220<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2022). A Study of the Semiconductor Equipment Supply Chain in the 2000s.&#8221;Creating Values with Operations and Analytics A Tribute to the Contributions of Professor Morris Cohen&#8221;, <i>Springer Nature<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z., Wang, X. (2020). &#8220;Why Does Misinformation Spread So Quickly?&#8221;, <i>California Management Review<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z., Stuebi, R., Adukonu, E., Wang, P., Zhang, T. (2020). &#8220;Bringing Power and Progress to Africa in a Financially and Environmentally Sustainable Manner&#8221;, <i>Boston University Institute for Sustainable Energy<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2019). &#8220;Melting the Ice Lessons from China and the West in the Transition to Electric Vehicles: The Critical Role of Public Charging Infrastructure&#8221;, <i>Independently Published<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Feng, T., Ren, Z., Zhang, F. (2019). &#8220;Capacity, Quality and Correlated Costs&#8221;, <i>Production and Operations Management<\/i>, <i>28<\/i> (3),  682-699<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Tucker, A., Zheng, S., Ren, Z., Heineke, J., McLaughlin, A., Podell, A. (2018). &#8220;The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals&#8221;, <i>Production and Operations Management<\/i>, <i>27<\/i> (12),  2201-2212<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2016). Empirical Studies in Information Sharing.&#8221;Handbook of Information Exchange in Supply Chain Management&#8221;, <i>Springer<\/i> 27-38<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Zheng, S., Ren, Z., Heineke, J., Geissler, K. (2016). &#8220;Reductions in Diagnostic Imaging With High Deductible Health Plans&#8221;, <i>Medical Care<\/i>, <i>54<\/i> (2),  110-117<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2014). &#8220;Business Analytics with Excel (VII) Simulate!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career&#8221;, <i>Amazon Digital Services<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2014). &#8220;Business Analytics with Excel (VI) Optimize!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career&#8221;, <i>Amazon Digital Services<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2014). &#8220;Business Analytics with Excel (V) Find Patterns!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career&#8221;, <i>Amazon Digital Services<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2014). &#8220;Business Analytics with Excel (IV) DataTable and PivotTable: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career&#8221;, <i>Amazon Digital Services<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2014). &#8220;Business Analytics with Excel (III) Visualize!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career&#8221;, <i>Amazon Digital Services<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2014). &#8220;Business Analytics with Excel (II) Build Models: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career&#8221;, <i>Amazon Digital Services<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z. (2014). &#8220;Business Analytics with Excel (I) Get Equipped: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career&#8221;, <i>Amazon Digital Services<\/i><\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Lai, R., Ren, Z., Robb, D. (2014). &#8220;Geographical influences on Chinese inventory: an exploratory study&#8221;, <i>International Journal of Inventory Research<\/i>, <i>2<\/i> (3),  145-145<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Griffiths, F., Cave, J., Boardman, F., Ren, J., Pawlikowska, T., Ball, R., Clarke, A., Cohen, A. (2012). &#8220;Social networks&#8211;the future for health care delivery.&#8221;, <i>Soc Sci Med<\/i>, <i>75<\/i> (12),  2233-2241<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Wang, X., Ren, Z. (2012). &#8220;How to Compete in China&#8217;s E-Commerce Market&#8221;, <i>Mit Sloan Management Review<\/i>, <i>54<\/i> (1),  17-19<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Wen, N., Graves, S., Ren, Z. (2012). &#8220;Ship-pack optimization in a two-echelon distribution system&#8221;, <i>European Journal of Operational Research<\/i>, <i>220<\/i> (3),  777-785<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Robb, D., Liu, F., Lai, R., Ren, Z. (2012). &#8220;Inventory in mainland China: Historical, industry, and geographic perspectives&#8221;, <i>International Journal of Production Economics<\/i>, <i>135<\/i> (1),  440-450<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Shwartz, M., Cohen, A., Restuccia, J., Ren, Z., Labonte, A., Theokary, C., Kang, R., Horwitt, J. (2011). &#8220;How Well Can We Identify the High-Performing Hospital?&#8221;, <i>Medical Care Research and Review<\/i>, <i>68<\/i> (3),  290-310<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Theokary, C., Ren, Z. (2011). &#8220;An Empirical Study of the Relations Between Hospital Volume, Teaching Status, and Service Quality&#8221;, <i>Production and Operations Management<\/i>, <i>20<\/i> (3),  303-318<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z., Wang, X. (2011). &#8220;How High-Performing Organizations Manage Disruptions&#8221;, <i>Tsinghua Business Review<\/i> 115-120<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z., Cohen, M., Ho, T., Terwiesch, C. (2010). &#8220;Information Sharing in a Long-Term Supply Chain Relationship: The Role of Customer Review Strategy&#8221;, <i>Operations Research<\/i>, <i>58<\/i> (1),  81-93<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Shwartz, M., Ren, J., Pekoz, E., Wang, X., Cohen, A., Restuccia, J. (2008). &#8220;Estimating a composite measure of hospital quality from the hospital compare database &#8211; Differences when using a Bayesian hierarchical latent variable model versus denominator-based weights&#8221;, <i>Medical Care<\/i>, <i>46<\/i> (8),  778-785<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Ren, Z., Zhou, Y. (2008). &#8220;Call center outsourcing: Coordinating staffing level and service quality&#8221;, <i>Management Science<\/i>, <i>54<\/i> (2),  369-383<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Terwiesch, C., Ren, Z., Ho, T., Cohen, M. (2005). &#8220;An empirical analysis of forecast sharing in the semiconductor equipment supply chain&#8221;, <i>Management Science<\/i>, <i>51<\/i> (2),  208-220<\/p><p class=\"has-text-align-left has-neutral-01-color has-text-color has-link-color has-p-2-font-size\">Cohen, M., Ho, T., Ren, Z., Terwiesch, C. (2003). &#8220;Measuring imputed cost in the semiconductor equipment supply chain&#8221;, <i>Management Science<\/i>, <i>49<\/i> (12),  1653-1670<\/p>\t\t<\/p>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"bu_is_from_api":true,"buID":"U35942241","lastName":"Ren","firstName":"Z. Justin","middleName":"","suffixName":"","phone":"617-383-9196","email":"ren@bu.edu","pronouns":"","cv":"http:\/\/questromapps.bu.edu\/faculty\/uploadFiles\/cvUploadsProfile\/OM_Ren_Z.Justin_CV.pdf","website":"","office":"655","address":"595 Commonwealth Ave","bio":"","bu_profile_image_url":"http:\/\/questromapps.bu.edu\/images\/facstaff\/RenZ.Justin.jpg","position":["Associate Professor, Operations and Technology Management","Department Chair, Operations and Technology Management"],"education":["PhD, The Wharton School  University of Pennsylvania, 2003","MS, The Wharton School  University of Pennsylvania, 2001","MA, University of Wisconsin-Madison, 1998","BS, Nanjing Agricultural University, China, 1995"],"publications":["Wang, X., Ren, Z. (In Press). \"De-Marketing Social Causes: Why Companies Shouldn't Promote Social Causes on Social Media\", <i>California Management Review<\/i> (Fall 2021)","Ren, Z., Jacoby, D., Charvet, F. (In Press). \"AI-Empowered Smart Procurement and Supplier Management: Case Studies and Insights\", ","Zheng, S., Tucker, A., Ren, Z., Heineke, J., McLaughlin, A. (In Press). \"The Impact of Internal Service Quality on Nurse Inefficiency and Medical Errors\", <i>SSRN Electronic Journal<\/i>","Ren, J., Jacoby, D., Charvet, F. (2026). \"RETOOLING AMERICA: For AI-Driven Supply Chains\", ","Jermain, D., Pilcher, R., Ren, Z., Berardi, E. (2024). \"Coal in the 21st century: Industry transformation and transition justice in the phaseout of coal-as-fuel and the phase-in of coal as multi-asset resource platforms\", <i>Energy and Climate Change<\/i>, <i>5<\/i> 100142-100142","Ren, Z., Jermain, d., Pilcher, R. (2023). \"Coal in the 21st century: Meeting Sustainable Development Goals and Managing Investor Expectations\", <i>United Nations (UN) Economic and Social Council<\/i>","Jermain, D., Ren, Z., Foster, S., Pilcher, R., Berardi, E. (2022). \"Coal in the 21st century: Integrating policy with practice for just transitions\", <i>The Electricity Journal<\/i>, <i>35<\/i> (10),  107220-107220","Ren, Z. (2022). A Study of the Semiconductor Equipment Supply Chain in the 2000s.\"Creating Values with Operations and Analytics A Tribute to the Contributions of Professor Morris Cohen\", <i>Springer Nature<\/i>","Ren, Z., Wang, X. (2020). \"Why Does Misinformation Spread So Quickly?\", <i>California Management Review<\/i>","Ren, Z., Stuebi, R., Adukonu, E., Wang, P., Zhang, T. (2020). \"Bringing Power and Progress to Africa in a Financially and Environmentally Sustainable Manner\", <i>Boston University Institute for Sustainable Energy<\/i>","Ren, Z. (2019). \"Melting the Ice Lessons from China and the West in the Transition to Electric Vehicles: The Critical Role of Public Charging Infrastructure\", <i>Independently Published<\/i>","Feng, T., Ren, Z., Zhang, F. (2019). \"Capacity, Quality and Correlated Costs\", <i>Production and Operations Management<\/i>, <i>28<\/i> (3),  682-699","Tucker, A., Zheng, S., Ren, Z., Heineke, J., McLaughlin, A., Podell, A. (2018). \"The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals\", <i>Production and Operations Management<\/i>, <i>27<\/i> (12),  2201-2212","Ren, Z. (2016). Empirical Studies in Information Sharing.\"Handbook of Information Exchange in Supply Chain Management\", <i>Springer<\/i> 27-38","Zheng, S., Ren, Z., Heineke, J., Geissler, K. (2016). \"Reductions in Diagnostic Imaging With High Deductible Health Plans\", <i>Medical Care<\/i>, <i>54<\/i> (2),  110-117","Ren, Z. (2014). \"Business Analytics with Excel (VII) Simulate!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career\", <i>Amazon Digital Services<\/i>","Ren, Z. (2014). \"Business Analytics with Excel (VI) Optimize!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career\", <i>Amazon Digital Services<\/i>","Ren, Z. (2014). \"Business Analytics with Excel (V) Find Patterns!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career\", <i>Amazon Digital Services<\/i>","Ren, Z. (2014). \"Business Analytics with Excel (IV) DataTable and PivotTable: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career\", <i>Amazon Digital Services<\/i>","Ren, Z. (2014). \"Business Analytics with Excel (III) Visualize!: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career\", <i>Amazon Digital Services<\/i>","Ren, Z. (2014). \"Business Analytics with Excel (II) Build Models: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career\", <i>Amazon Digital Services<\/i>","Ren, Z. (2014). \"Business Analytics with Excel (I) Get Equipped: How to Use Excel to Make Optimal Business Decisions, Manage Money Better and Advance Your Career\", <i>Amazon Digital Services<\/i>","Lai, R., Ren, Z., Robb, D. (2014). \"Geographical influences on Chinese inventory: an exploratory study\", <i>International Journal of Inventory Research<\/i>, <i>2<\/i> (3),  145-145","Griffiths, F., Cave, J., Boardman, F., Ren, J., Pawlikowska, T., Ball, R., Clarke, A., Cohen, A. (2012). \"Social networks--the future for health care delivery.\", <i>Soc Sci Med<\/i>, <i>75<\/i> (12),  2233-2241","Wang, X., Ren, Z. (2012). \"How to Compete in China's E-Commerce Market\", <i>Mit Sloan Management Review<\/i>, <i>54<\/i> (1),  17-19","Wen, N., Graves, S., Ren, Z. (2012). \"Ship-pack optimization in a two-echelon distribution system\", <i>European Journal of Operational Research<\/i>, <i>220<\/i> (3),  777-785","Robb, D., Liu, F., Lai, R., Ren, Z. (2012). \"Inventory in mainland China: Historical, industry, and geographic perspectives\", <i>International Journal of Production Economics<\/i>, <i>135<\/i> (1),  440-450","Shwartz, M., Cohen, A., Restuccia, J., Ren, Z., Labonte, A., Theokary, C., Kang, R., Horwitt, J. (2011). \"How Well Can We Identify the High-Performing Hospital?\", <i>Medical Care Research and Review<\/i>, <i>68<\/i> (3),  290-310","Theokary, C., Ren, Z. (2011). \"An Empirical Study of the Relations Between Hospital Volume, Teaching Status, and Service Quality\", <i>Production and Operations Management<\/i>, <i>20<\/i> (3),  303-318","Ren, Z., Wang, X. (2011). \"How High-Performing Organizations Manage Disruptions\", <i>Tsinghua Business Review<\/i> 115-120","Ren, Z., Cohen, M., Ho, T., Terwiesch, C. (2010). \"Information Sharing in a Long-Term Supply Chain Relationship: The Role of Customer Review Strategy\", <i>Operations Research<\/i>, <i>58<\/i> (1),  81-93","Shwartz, M., Ren, J., Pekoz, E., Wang, X., Cohen, A., Restuccia, J. (2008). \"Estimating a composite measure of hospital quality from the hospital compare database - Differences when using a Bayesian hierarchical latent variable model versus denominator-based weights\", <i>Medical Care<\/i>, <i>46<\/i> (8),  778-785","Ren, Z., Zhou, Y. (2008). \"Call center outsourcing: Coordinating staffing level and service quality\", <i>Management Science<\/i>, <i>54<\/i> (2),  369-383","Terwiesch, C., Ren, Z., Ho, T., Cohen, M. (2005). \"An empirical analysis of forecast sharing in the semiconductor equipment supply chain\", <i>Management Science<\/i>, <i>51<\/i> (2),  208-220","Cohen, M., Ho, T., Ren, Z., Terwiesch, C. 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