Undergraduate courses

Operations Management (QSTOM323)

Component of QST SM323, The Cross Functional Core. Focuses on the elements of operations management that are of particular importance in the context of new product development. These include: product and process design, process analysis, supply chain configuration, inventory management, and capacity and production planning. A semester-long business plan explores the interaction between operations management and marketing, information systems, and finance decisions.


Project Management (QSTOM353)

Formerly OM453. Focuses on project management from two perspectives. First, the course explores management of projects on a day-to-day basis at the functional, operational level, dealing with the management of tasks, resources, risks and timelines within an individual project. The course also covers project management on a more strategic level, program management, which identifies linkages between and among a portfolio of projects at the business unit or firm level. The course covers the tools, techniques, roles, and responsibilities that are critical in managing programs effectively and managing projects to completion.


Improving Quality: Six Sigma Certification (QSTOM365)

Formerly OM456. Six Sigma quality programs help companies deliver near-perfect products and services. People trained as Six Sigma experts are highly sought after on the job market. This course makes students proficient in Six Sigma including its underlying philosophies, tools (for example, statistical process control), and implementation. This course certifies students as Six Sigma Green Belts and is also designed to prepare students so that when they complete one or more quality improvement projects in a post-BU career, they will be ready to test for a "Black Belt."


Operations Strategy (QSTOM440)

Explores the ability of an organization's operations to satisfy its strategic requirements by investigating the influence of decisions made about the structure capacities, facilities, technology, and vertical integration and infrastructure workforces, quality, production planning and control, and organization of an organization's operations and its capabilities. These decisions are considered in the context of different types of performance improvement plans organizations use: quality management, lean, reengineering, supply chain management, strategic alliances, and performance management. 4 cr.


Operations Analysis (QSTOM441)

Presents tools and modeling frameworks that are relevant to solving today's supply chain problems. The class is a mixture of case discussions, lectures, games, and outside speakers. Case discussions cover subjects including designing new-product supply chains, optimizing inventory levels, quick response, and capacity management. Lectures provide the theoretical foundation for the course; the major subjects are inventory theory and forecasting. Although the course is not overly focused on mathematics, enough detail will be provided so that students can apply the material in practice. Games including the distribution game, the OPT game, and the Beer Game reinforce the concepts in a constructive way. Finally, outside speakers present real-world examples of how supply chain models are being developed in practice. This course is designed for students that will be working in consulting or supply chain management after graduation. For students majoring in areas like Finance or Marketing, it is a solid exposure to an area that is integral to any product-focused company. 4 cr.


Operations Management in Service Sector (QSTOM447)

Introduces students to the special challenges of designing and managing service operations. The course focusses on the problems and opportunities presented by the presence of the customer in the operation which creates and delivers the service; on professional service operations; and on systematic ways to improve performance in service operations. Students carry out a small project developing a new service and the operation which will deliver it. The course demonstrates that a service manager must combine operations, marketing, and human resource skills into an integrated service system general manager approach. The course incorporates the following topics: service strategy, service system design, service quality, professional service operations, improvement programs in services, and multisite service operations.


Environmentally Sustainable Supply Chains (QSTOM451)

This course explores initiatives that enable a company to reduce its environmental impact. We will study the initiatives based on where the impact occurs in the supply chain: within the four walls of the company, at extended suppliers, in logistics, and at customer or use phase. We will start with making a business case for sustainability, learning about the complex structure of supply chains, and different ways to assess environmental impact. In addition, we will cover food waste, sustainable agriculture, green product design, eco-labeling, sustainable business models, and supply chain risk management. 4 cr.


Global Supply Management (QSTOM467)

Develops an understanding of the nature of international problems associated with the supply, distribution, and sourcing of products. Issues such as the operational support of market development in foreign countries, international sourcing, country analysis, and the management of supply and distribution activities are covered. A team project is required. 4 cr.


Directed Study in Operations and Technology Management (QSTOM498)

Directed study in Operations and Technology Management. 2 or 4 cr. Application available on Undergraduate Program website.

Graduate Courses

Operations and Supply Chain Analytics (QSTBA875)

This is an introductory course on principles, methods, and techniques used in operations and supply chain analytics. Emphasis is given on the big data age where firms are continuously designing, assessing, and improving the systems that create and deliver their products and services. Students will learn visual representation techniques to enhance their understanding of complex data and models. Such visual techniques will be paired with network analysis to better identify patterns, trends and differences from datasets across categories, space, and time. The course will also draw on real-world applications to demonstrate their use in a variety of contexts.


Health Service Delivery: Strategies, Solutions and Execution (QSTHM710)

The overarching theme of this course is health care organizational transformation. The course will provide knowledge and skills needed to develop and implement high performing health care systems capable of delivering accessible, high quality, efficient services. It will draw upon relevant information from disciplinary areas of study including strategy, operations, marketing, finance, law, human resources, quality improvement, and information technology.


Drugs, Devices, and Diagnostics: New Challenges, Strategies, and Execution (QSTHM717)

This course will examine issues and opportunities in life sciences focused on the pharmaceutical, biotechnology, medical devices sectors and the life sciences service industry supporting these sectors, through the eyes of the CEO. The course will investigate who manages these companies and what are the strategies that are used to build successful enterprises. Students will be introduced to individuals and institutions at every stage of the development cycle from idea generation and start-up fundraising to manufacturing, commercialization and global expansion. We will specifically look at key elements of strategy and the execution by examining companies, that have either succeeded or failed, by discussing the pros and cons of different approaches and teasing out the lessons one can derive from leaders in the field and case studies examining their approaches.


Creating Value Through Operations and Technology (QSTOM725)

This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision-making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them.


Creating Value Through Operations and Technology (QSTOM726)

This MBA core course is case-oriented and focuses on topics of use to managers in any environment: process analysis, process improvement, supply chain management, and strategic operations decision-making. The course emphasizes the importance of effectiveness and efficiency and evaluates the potential trade-offs between them. 3 cr.


Blockchain and Social Impact (QSTOM832)

Blockchain technology is transforming societies by decentralizing institutional systems and reducing the need for intermediaries. This course aims to help students understand blockchain technology and the unique business models it enables in various industries. Students will learn how blockchains work, and how their properties enable business models that have never previously been possible. Through an analysis of current programs with existing use cases as well as future models, the course will prepare students to implement models today while anticipating the changes that newer models will bring to the sector


Managing and Improving Quality: Lean Six Sigma Green Belt Certification (QSTOM840)

Lean and Six Sigma are powerful improvement methodologies that promote process improvement, cost reduction and significant enhancement of bottom-line profitability. The purpose of this course is to thoroughly examine the concept of quality, to define it in terms that are useful for managers, to survey the ideas of major quality thinkers and theorists, to develop proficiency in the use of quality tools, and to consider the challenges of quality program implementation in real business situations. Throughout the course we will investigate similarities and differences between quality management in manufacturing and service contexts. The course has three major objectives. The first goal is to define quality and explore important philosophies and useful frameworks for managers or consultants. The second goal is to focus on the Lean and Six Sigma tools available for the pursuit of lasting quality improvements. The third is to bring the experiences of Lean Six Sigma practice into the classroom. We'll benefit from the expertise and experience of Lean and Six Sigma professionals who will help us to understand the challenges of Lean and Six Sigma implementations and analyze the lessons they have learned from projects they have undertaken.


Clean Technologies and Supply Chains (QSTOM845)

The clean technology industry is one of the largest sectors of the economy and yet still undergoing significant growth and attracting a plethora of new entrants. It has been characterized by a great deal of experimentation around new technologies and around business models in the face of regulatory and market place disruptions. The course uses a combination of cases, simulation and analytical exercises to review trends and their co-evolution within the clean technology/energy eco-system. It aims to build a skill set around risk and opportunity assessment, and allied implementation challenges. This course is aligned with the requirements of the Entrepreneurship, PNP and Strategy concentrations.


Environmentally Sustainable Supply Chains (QSTOM851)

This course examines supply chain practices that reduce environmental impact for a firm These include eco-efficiency initiatives such as reduction in waste, energy and water usage, green logistics, product design for recycling, and supplier management. It covers additional topics such as complexity of supply chains, environmental impact assessment, the circular economy, food waste, eco- labeling, and sustainable business models (e.g., through servicing).


Project Management (QSTOM855)

Projects are increasingly the way that work gets done in companies of all types and sizes. In this new course you will learn the strategic dimensions of project management, including critical aspects of project selection, definition, planning, execution, and monitoring. Concepts and approaches for dealing with complexity, uncertainty, vague mandates, temporary staff, partners, stakeholders, dynamic risk, and time-critical deadlines are emphasized. Cases and readings cover a wide range of industry and organizational contexts. This course requires that students apply these topics and considerations to a real project of their choice either by analysis of publicly available information or direct field study. Many MBAs are tested on the job through tough assignments in project settings. Your performance there is highly visible. Doing especially well can accelerate your subsequent career opportunities. Prepare now for success in strategic project management by developing the skills and perspectives covered in OM855!


Idea Lab (QSTOM865)

This is an experiential course aimed at developing ideas for digital products and services ("web services"), within the context of a multi-stage "innovation tournament." The tournament structure will force the screening of certain ideas in the initial stages, and in such cases, some students will get reassigned to the surviving ideas. Participants will learn specific tools, methods, and concepts related to the creation of such services (e.g., opportunity sensing, management of variation, innovation/business analytics, crowd sourcing vs out sourcing decisions, existing versus incremental enabling technologies, idea interdependence and information architecture, task sequencing for enhancing cycle time and service quality) and will be required to develop web based test tools. The instructor anticipates that the best performing ideas will have high potential for entrepreneurial development. Thus, this course can serve as a front end to conduct follow-on development by working either in the IS, operations, health sector management, energy or entrepreneurship concentration courses, and/or by working with affinity groups in the BU community, such as, ITEC. Participants will be expected to read assigned material on visualization of ideas, and engage in the generation of promising ideas prior to starting this class. Make sure you have basic familiarity with how the web works. You need not be technical, nor have deep experience with the web development. Rather, you simply should understand the basic ideas behind URLs, HTML, and how web browsers work. You can figure this out by reading the Wikipedia entry (http://en.wikipedia.org/wiki/World_Wide_Web). We will also provide you with a mock-up of a typical website along with a tutorial on how to upload and edit this web site.


Product Design and Development (QSTOM880)

This course explores central managerial challenges in the effective design, development, and introduction of new products. Topics covered include reducing the time to market while meeting cost and quality targets; managing cross-functional projects and inherent technological risks while keeping a focus on customer requirements; and integrated problem-solving by industrial designers, engineers, manufactures, and marketing specialists. [Case studies, readings, guest lecturers, field project]


Directed Study: Operations and Technology Management (QSTOM898)

Graduate-level directed study in Operations and Technology Management. 1, 2, or 3 cr. Application available on the Graduate Center website.


Directed Study: Operations and Technology Management (QSTOM899)

Graduate-level directed study in Operations and Technology Management. 1, 2, or 3 cr. Application available on the Graduate Center website.


Theory of Technology and Operations Management (QSTOM922)

This seminar's objective is to expose the students to the traditional research associated with Operations Management. Early work done in the areas of inventory, scheduling, facility layout and logistics are generally considered the foundation on which traditional OM research has built. While highly quantitative, the seminar focuses on the means by which the research was (1) conducted, (2) linked to real problems, (3) implemented (or not implemented), and (4) the research opportunities that have been or could be exploited.


Research Seminar: Economics and Operations Management (QSTOM928)

This course exposes students to a diverse range of OM research methods and topics, and highlights the research of current OTM faculty. The goal of this course is to train students to think as a serious OM researcher who aims to publish in top-tier journals and make meaningful contributions to the field.


Current Topics Seminar (QSTOM990)

For PhD students in the Operations Management department. Registered by permission only.


Directed Study: Operations and Technology Management (QSTOM998)

PhD-level directed study in Operations and Technology Management. 1, 2, or 3 cr. Application available on the Graduate Center website.


Directed Study: Operations and Technology Management (QSTOM999)

PhD-level directed study in Operations and Technology Management. 1, 2, or 3 cr. Application available on the Graduate Center website.