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Searching for QSTMO856 returned 1 classes
  • QST MO 856

    Mediation and Conflict Resolution

    Grad Prereq: MO853 (OB853)

    Conflict is an integral part of human interaction, and the way organizations approach and manage conflict between people impacts employee morale and attrition, and influences productivity and business outcomes. In order to manage conflict effectively, managers need to understand what causes conflict, how people behave in conflict, and how their responses influence outcomes. In this course students will learn how to identify conflict, assess its impact and respond accordingly. Students will compare different systems of dispute resolution and how to best apply them in the workplace. The course seeks to simulate this process by combining conceptual and experiential approaches, involving exercises, case studies, lectures, videos, feedback, and group work. This course qualifies as basic mediation training, consistent with the requirements of the Massachusetts court systems and Mediator's Confidentiality Statute.

    [ 3 cr.]

Abbreviation Glossary

Abbreviation Name
CAS College of Arts & Sciences
CFA College of Fine Arts
CGS College of General Studies
COM College of Communication
EGS College of Engineering and Graduate School of Arts & Sciences
ENG College of Engineering
EOP Center for English Language & Orientation Programs (CELOP)
GMS Graduate Medical Sciences
GRS Graduate School of Arts & Sciences
HUB BU Hub general education program
KHC Questrom School of Business
LAW School of Law
MED School of Medicine
OTP Officer Training Program
PDP Physical Education Recreation and Dance
QST Questrom School of Business
SAR Sargent College
SDM Henry M. Goldman School of Dental Medicine
SED Wheelock College of Education & Human Development
SHA School of Hospitality Administration
SPH School of Public Health
SSW School of Social Work
STH School of Theology
XRG Cross Registration