Grad Prereq: QST MO 712 or QST MO 713.
This course focuses on building your capacity to engage effectively in conversations that are necessary for you to thrive, professionally and personally, across a variety of roles and contexts. Each of us needs to be effective in providing and receiving feedback and help in our relationships with peers, subordinates, leaders, family members, friends. Amidst different power dynamics, we need to address interpersonal conflicts, dysfunctional team dynamics, destructive situations, and perceived injustices in ways that strengthen both outcomes and our relationships with others. As managers, we need to use conversation as a primary tool for clarifying and maintaining roles, task boundaries, and scope of authority when delegating to subordinates and working with peers. As leaders, we need to use conversation to navigate the inevitable fallout from significant leadership transitions, painful organizational events, strategic shifts, and larger societal issues that impact organizational life. As partners, we need to move into and through conversations that enable our relationships to grow rather than stagnate. The course integrates theory and practice to enable MBA students to develop knowledge, insight, and skill in conducting such necessary conversations.
[ 3 cr.]
Offered: Either sem.