Service Expectations

In order to increase transparency and efficiency between the Payroll Department and the greater BU community, here are descriptions of many of the core services that we provide.  For each service, there is a target service expectation, as well as an indication of the metrics the department will be using to maintain these service standards.

Payroll – Service Expectations

Please note that the service expectations in this document may be subject to certain constraints, such as:

  • Workload – Increase in workload, such as back log due to power outages or fiscal year end closing, may result in temporary reduction of service level delivery.
  • Conformance Requirements – Finance policy changes and Internal Revenue regulations may alter procedures and service delivery timeframes.
  • Dependencies – Achievement of our service level commitment is dependent upon customer compliance with the policies and procedures of Boston University and the Payroll Department