Frequently Asked Questions

Have a question? Chances are we can help you find the answer. Take a look at these frequently asked questions from fellow BU parents & families.

First Year Events


What is FYSOP?

The First Year Student Outreach Project is a unique opportunity for incoming students to get settled in their new community by performing a week of service before classes begin. Volunteers move into their residences early, participate in a program orientation, a full day of education, and three full days of direct service in a specific issue area with other incoming students and current-student staff leaders. Many students say it is one of their fondest memories as a BU student. Please visit the Community Service Center website for more information about FYSOP.

What is Matriculation?

New Student Matriculation is a ceremony in which President Brown and University staff and administrators officially welcome new students into the Boston University community. Other than Commencement, this is the only time when an entire class will collectively be together. The ceremony usually takes place in Agganis Arena during Move-In Weekend. Parents and family members are welcome to attend.



How does move-in work? Are there places to park and unload the car?

During move-in weekend the BU parking lots are open for free. There are some specific traffic rules that apply, but BUPD officers are available to direct traffic. Once on campus, students should go to their residence halls to sign a residence hall agreement form and receive their keys. The Scarlet Squad, current students and faculty members, are available to assist students during the move-in process.

Can I ship things to my son or daughter’s residence hall?

You may ship items to your son or daughter’s residence hall. Please plan to ship packages to coincide with your students arrival. The UPS Store offers a ship-ahead program and can accept packages prior to move-in. Visit the UPS Store’s Ship Ahead Service for details.

Where can we pick up the micro-fridge we rented?

If a micro-fridge has been rented it should already be in their room when they arrive. Please visit the Vending Services website for more information about ordering micro-fridges.

Is there somewhere near campus to buy dorm materials once we’re in Boston?

The Boston University Bookstore, Barnes and Noble at Boston University. There is also a Target, Marshals, and TJ Maxx close to campus.


Does BU offer storage for students’ belongings during the summer?

The UPS Store Storage Programs is the only Boston University endorsed storage and shipping vendor. Please visit their website for information and to sign up.

Parent & Family Orientation

Is there a parent & family component to Orientation? Is it mandatory?

There is a Parent & Family Orientation program offered to parents/guardians of incoming students. It is not mandatory. However, many parents find it beneficial. There are plenty of opportunities for parents to interact with current students, faculty members, and administrators – giving them a chance to ask questions, learn more about the University community, and socialize.

Are housing accommodations offered to parents during Orientation?

Yes, BU offers on-campus housing for parents* participating in Parent Orientation for a small fee. Families are welcome to join us at our newest residence hall, 33 Agganis Way, located adjacent to West Campus. It is an air conditioned building with apartment and suite-style units. Visit the Orientation website for more information on Parent Orientation.**

*Your student will not be allowed to stay with you.

**During the COVID-19 pandemic, Orientation is virtual therefore accommodations are not needed.

Family and Friends Weekend


When is Family and Friends Weekend?

Family and Friends Weekend typically takes place the third weekend in October, which is also the same weekend as the Head of the Charles Regatta – one of the biggest Regattas in the world.

Where can I view a schedule of Family and Friends Weekend events?

A schedule of Family and Friends Weekend events will be available to view once the fall semester is underway. You can also find out details on how to register for Family and Friends Weekend and purchase tickets for specific events.

Is housing offered for parents during Family and Friends Weekend? If not, where can I find a list of area hotels?

Housing is not offered for parents during Family and Friends Weekend because all the residence halls are occupied by students.

Tuition & Billing

Where can I find tuition and billing information?

Student Accounting Services is responsible for billing students and processing payments. Their website provides information about payment deadlines, options, and plans. Tuition bills are not sent to parents/guardians.

Student Health

Who should my student contact if he/she is sick?

Students should contact Student Health Services. A student may use Student Health Services if they are:

  • A full-time BU student, regardless of your insurance choice.
  • A student who participates in at least 9 credit hours.
  • Any student with the Student Health Insurance Plan.
  • A summer student or a participant in one of the high school summer programs.

Appointments can be made through the Student Health Services website – or in case of an emergency, a student should call 617-353-2121.

Where can my student get a prescription filled?

  • CVS Pharmacy, 900 Commonwealth Avenue, 617-232-2100
  • Fenway Target, 1341 Boylston Street, 857-317-5221


What forms do I need to fill out if I have a minor attending BU?

Please find the consent forms for minors available here.

May I see my son/daughter’s grades?

Only through ShareLink access you may view your son/daughter’s information. ShareLink provides secure access to parents, employers, a student has authorized to view the student’s academic and financial information. The student must use the Student Link to sponsor a login account for each person who will have access. The student also specifies the information available to each party and controls the duration of access.