{"id":15,"date":"2025-01-10T14:32:38","date_gmt":"2025-01-10T19:32:38","guid":{"rendered":"https:\/\/www.bu.edu\/operations\/?page_id=15"},"modified":"2025-09-30T17:15:42","modified_gmt":"2025-09-30T21:15:42","slug":"about","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/operations\/about\/","title":{"rendered":"About Operations"},"content":{"rendered":"<h2>Our Mission<\/h2>\n<p>Boston University\u2019s Operations provides the infrastructure to support the University\u2019s world-class academic eminence. Through strong values in service excellence, accountability, collaboration, and continuous improvement in an urban environment, Operations supports over 45,000 faculty, staff, students, and visitors every day.<\/p>\n<p>Boston University\u2019s Operations oversees a complex portfolio of services and functions that contribute to and support all members of the University\u2019s community.<\/p>\n<p>Lemuel Murlin, Boston University\u2019s third president, coined the phrase \u201cIn the heart of the City, in the service of the City.\u201d For over a century, this has been a guiding principle for stewardship and education. Our partnership with the City of Boston and surrounding neighborhoods creates a service level of excellence that challenges Operations to do better in safety, design, technology, sustainability, transportation, and community.<\/p>\n<h2>Meet the Operations Leadership Team<\/h2>\n<div class=\"staff-callouts\">\n<ul class=\"staff-callout-list\">\n<li><img loading=\"lazy\" src=\"\/operations\/files\/2025\/01\/Derek-Howe-Headshot.jpg\" alt=\"Derek Howe\" class=\"size-full wp-image-64 alignnone\" width=\"250\" height=\"350\" \/>\n<div class=\"staff-callout-content\">\n<h3 class=\"callout-title\">Senior Vice President, Operations<\/h3>\n<h4 class=\"callout-name\">Derek Howe (Questrom&#8217;92)<\/h4>\n<p><span>Derek has spent the greater part of his career at Boston University serving in various financial, operations, management, and leadership roles. He joined Boston University in 1996 as Manager of Finance and Classroom Operations. During the following decades, Derek\u2019s career advanced to encompass roles ranging from Director of Fiscal Affairs, Assistant to the Executive Vice President, Vice President for Budget &amp; Planning, and, most recently, Senior Vice President for Operations. His portfolio includes supporting all fiscal, business, and administrative matters within Operations as well as leading financial planning and budgetary efforts associated with key ad hoc and strategic initiatives. Derek was promoted to Senior Vice President for Operations in 2021. Reporting to the University President, the Senior Vice President for Operations is responsible for providing oversight, guidance, leadership, and strategic planning to all departments reporting to Operations.<\/span><\/p>\n<ul class=\"staff-contact\">\n<li><span class=\"label\">Phone number<\/span> 617-353-6500<\/li>\n<li><span class=\"label\">Email<\/span> <a href=\"mailto:svpo@bu.edu\">svpo@bu.edu<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><img loading=\"lazy\" src=\"\/operations\/files\/2025\/01\/Kris-Klinger-Headshot.jpg\" alt=\"Kris Klinger\" class=\"alignnone size-full wp-image-66\" width=\"250\" height=\"350\" \/>\n<div class=\"staff-callout-content\">\n<h3 class=\"callout-title\"><a href=\"https:\/\/www.bu.edu\/operations\/about\/auxiliaries\/\">Vice President for Auxiliary Services<\/a><\/h3>\n<h4 class=\"callout-name\">Kris Klinger<\/h4>\n<p>Kris leads the University\u2019s many and complex auxiliary operations serving our community, including but not limited to the student housing and dining operations, transportation, vending, conferences, and other supporting enterprises such as the Campus Convenience Stores, Agganis Arena, the Fitness &amp; Recreation Center, and the Campus Bookstore.<\/p>\n<ul class=\"staff-contact\">\n<li><span class=\"label\">Phone number<\/span> 617-353-2148<\/li>\n<li><span class=\"label\">Email<\/span> <a href=\"mailto:auxserv@bu.edu\">auxserv@bu.edu<\/a><\/li>\n<li><a class=\"button button-secondary\" href=\"https:\/\/www.bu.edu\/auxiliary-services\/\">Visit website<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><img loading=\"lazy\" src=\"\/operations\/files\/2025\/01\/Gregg-Snyder-Headshot.jpg\" alt=\"Gregg Snyder\" class=\"alignnone size-full wp-image-68\" width=\"250\" height=\"350\" \/>\n<div class=\"staff-callout-content\">\n<h3 class=\"callout-title\"><a href=\"https:\/\/www.bu.edu\/operations\/about\/vice-president-for-campus-planning-operations\/\">Vice President for Campus Planning &amp; Operations<\/a><\/h3>\n<h4 class=\"callout-name\">Gregg Snyder<\/h4>\n<p>Gregg manages the University\u2019s real estate portfolio and oversees space and campus planning, real estate, design and engineering, project planning and delivery, facilities maintenance, energy management, deferred maintenance planning and asset management, and various campus services across Boston University\u2019s varied 15.6 million square feet physical plant portfolio in the City of Boston, Town of Brookline, and several locations domestically and internationally.<\/p>\n<ul class=\"staff-contact\">\n<li><span class=\"label\">Phone number<\/span> 617-353-2105<\/li>\n<li><span class=\"label\">Email<\/span> <a href=\"mailto:bucpo@bu.edu\">bucpo@bu.edu<\/a><\/li>\n<li><a class=\"button button-secondary\" href=\"https:\/\/www.bu.edu\/cpo\/\">Visit website<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><img loading=\"lazy\" src=\"\/operations\/files\/2025\/07\/Craig-Beem-photo-1-424x636.jpg\" alt=\"\" width=\"250\" height=\"375\" class=\"alignnone wp-image-345\" srcset=\"https:\/\/www.bu.edu\/operations\/files\/2025\/07\/Craig-Beem-photo-1-424x636.jpg 424w, https:\/\/www.bu.edu\/operations\/files\/2025\/07\/Craig-Beem-photo-1-683x1024.jpg 683w, https:\/\/www.bu.edu\/operations\/files\/2025\/07\/Craig-Beem-photo-1-768x1152.jpg 768w, https:\/\/www.bu.edu\/operations\/files\/2025\/07\/Craig-Beem-photo-1-1024x1536.jpg 1024w, https:\/\/www.bu.edu\/operations\/files\/2025\/07\/Craig-Beem-photo-1-1365x2048.jpg 1365w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/>\n<div class=\"staff-callout-content\">\n<h3 class=\"callout-title\"><a href=\"https:\/\/www.bu.edu\/operations\/departments\/vphr\/\">Interim Vice President for Human Resources<\/a><\/h3>\n<h4 class=\"callout-name\">Craig Beem<\/h4>\n<p>Craig manages Boston University\u2019s Human Resources department. This department attracts, develops, and retains key talent for the University. It also provides benefits, career development, and training, and fosters an inclusive work environment for over 10,000 employees.<\/p>\n<ul class=\"staff-contact\">\n<li><span class=\"label\">Phone number<\/span> 617-353-2380<\/li>\n<li><span class=\"label\">Email<\/span> <a href=\"mailto:hr@bu.edu\">hr@bu.edu<\/a><\/li>\n<li><a class=\"button button-secondary\" href=\"https:\/\/www.bu.edu\/hr\/\">Visit website<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><img loading=\"lazy\" src=\"\/operations\/files\/2025\/01\/Brian-Raymond-Headshot.jpg\" alt=\"Brian Raymond\" class=\"wp-image-101 size-full\" width=\"250\" height=\"350\" \/>\n<div class=\"staff-callout-content\">\n<h3 class=\"callout-title\"><a href=\"https:\/\/www.bu.edu\/operations\/about\/ofaa\/\">Associate Vice President for Operations Fiscal Analysis &amp; Analytics<\/a><\/h3>\n<h4 class=\"callout-name\">Brian Raymond<\/h4>\n<p>Brian oversees operational strategy, budget management, and financial modeling for Boston University Operations. Areas of oversight include building operations, capital budget, utilities and energy management, and sustainability initiatives. This department is central to shaping the strategic direction and operational efficiency of the University\u2019s physical and environmental resources, which directly supports the development and monitoring of the University\u2019s annual operating budget.<\/p>\n<ul class=\"staff-contact\">\n<li><span class=\"label\">Phone number<\/span> 617-353-6500<\/li>\n<li><span class=\"label\">Email<\/span> <a href=\"mailto:svpo@bu.edu\">svpo@bu.edu<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><img loading=\"lazy\" src=\"\/operations\/files\/2025\/01\/Kelly-A-Nee-Headshot.jpg\" alt=\"Kelly A. Nee\" class=\"alignnone size-full wp-image-69\" width=\"250\" height=\"350\" \/>\n<div class=\"staff-callout-content\">\n<h3 class=\"callout-title\"><a href=\"https:\/\/www.bu.edu\/operations\/about\/safety-security-preparedness\/\">Chief Safety, Security and Preparedness Officer<\/a><\/h3>\n<h4 class=\"callout-name\">Kelly A. Nee<\/h4>\n<p>Kelly oversees Boston University\u2019s Emergency Management Department, Police Department, Medical Campus Public Safety, and the safety department of the National Emerging Infectious Diseases Laboratories.<\/p>\n<ul class=\"staff-contact\">\n<li><span class=\"label\">Phone number<\/span> 617-353-2110<\/li>\n<li><span class=\"label\">Email<\/span> <a href=\"mailto:bupolice@bu.edu\">bupolice@bu.edu<\/a><\/li>\n<li><a class=\"button button-secondary\" href=\"https:\/\/www.bu.edu\/safety\/\">Visit website<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li><img loading=\"lazy\" src=\"\/operations\/files\/2025\/01\/Dennis-Carlberg-Headshot.jpg\" alt=\"Dennis Carlberg\" class=\"alignnone size-full wp-image-67\" width=\"250\" height=\"350\" \/>\n<div class=\"staff-callout-content\">\n<h3 class=\"callout-title\"><a href=\"https:\/\/www.bu.edu\/operations\/about\/sustainability\/\">Chief Sustainability Officer &amp; Associate Vice President for Climate Action<\/a><\/h3>\n<h4 class=\"callout-name\">Dennis Carlberg<\/h4>\n<p>Dennis focuses on building the programs necessary for mitigating BU\u2019s impacts on climate change, preparing its campuses for a changing climate, and supporting the integration of sustainability into the curriculum. Dennis co-chairs the Boston Green Ribbon Commission Higher Ed Working Group. He is the University&#8217;s Liaison to the University Climate Change Coalition, a group of leading R1 research universities committed to accelerating climate action.<\/p>\n<ul class=\"staff-contact\">\n<li><a class=\"button button-secondary\" href=\"https:\/\/www.bu.edu\/sustainability\/\">Visit website<\/a><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Mission Boston University\u2019s Operations provides the infrastructure to support the University\u2019s world-class academic eminence. Through strong values in service excellence, accountability, collaboration, and continuous improvement in an urban environment, Operations supports over 45,000 faculty, staff, students, and visitors every day. Boston University\u2019s Operations oversees a complex portfolio of services and functions that contribute to [&hellip;]<\/p>\n","protected":false},"author":1301,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-templates\/no-sidebars.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/pages\/15"}],"collection":[{"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/users\/1301"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":51,"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":378,"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/pages\/15\/revisions\/378"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/operations\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}