{"id":2061,"date":"2021-01-06T14:09:16","date_gmt":"2021-01-06T19:09:16","guid":{"rendered":"https:\/\/www.bu.edu\/ombuds\/?page_id=2061"},"modified":"2024-12-09T20:08:15","modified_gmt":"2024-12-10T01:08:15","slug":"whats-an-ombuds","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/ombuds\/about\/whats-an-ombuds\/","title":{"rendered":"What&#8217;s an Ombuds?"},"content":{"rendered":"<p><span data-contrast=\"none\">&#8220;Ombuds&#8221; is the shortened, generally Americanized form of the term &#8220;Ombudsman.\u201d \u202fAt Boston University, the term \u201cOmbuds\u201d refers to the\u202f<\/span><a href=\"http:\/\/www.bu.edu\/ombuds\/about\/office-staff\/\"><span data-contrast=\"none\">professional staff in the Office of the Ombuds<\/span><\/a><span data-contrast=\"none\">\u202fwho serve Boston University.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">In North America and Europe, the role has evolved, especially in recent years, into many different forms, with different missions and practice standards. Most ombuds who work in US-based academic settings are \u201cOrganizational Ombuds\u201d and work to address concerns and problems of their constituencies using informal means. Many organizational ombuds, including the Boston University ombuds, practice according the\u202f<\/span><a href=\"https:\/\/www.ombudsassociation.org\/\"><span data-contrast=\"none\">International Ombudsman Association<\/span><\/a><span data-contrast=\"none\">\u202f<\/span><a href=\"https:\/\/www.ombudsassociation.org\/assets\/IOA%20Code%20of%20Ethics.pdf\"><span data-contrast=\"none\">Code of Ethics<\/span><\/a><span data-contrast=\"none\">\u202fand\u202f<\/span><a href=\"https:\/\/www.ombudsassociation.org\/assets\/docs\/IOA_Standards_of_Practice_Oct09.pdf\"><span data-contrast=\"none\">Standards of Practice<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{}\"> <\/span><span data-ccp-props=\"{}\">See <a href=\"https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/the-organizational-ombuds-role\/\" target=\"_blank\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/mitmgmtfaculty.mit.edu\/mrowe\/the-organizational-ombuds-role\/&amp;source=gmail&amp;ust=1733878238977000&amp;usg=AOvVaw3xKYolL5q9bkyC2-1nbV4d\" rel=\"noopener noreferrer\">The Organizational Ombuds\u2019 Role<\/a>\u00a0by Mary Rowe for more information.\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\u202f<\/span><a href=\"https:\/\/www.bu.edu\/ombuds\/how-we-help\/office-charter\/\"><span data-contrast=\"none\">The BU Office of the Ombuds was created in 2009<\/span><\/a><span data-contrast=\"none\">\u202fas a confidential, independent, informal, and impartial office where any member of the BU community may seek assistance addressing concerns related to life, work, or study at BU. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">That assistance may be as simple as locating the right resource at BU. More often, however, ombuds provide assistance with highly sensitive, often complex issues, for which there is no ready-made or simple solution.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Because ombuds work is confidential and off-the-record\u202f<\/span><a href=\"https:\/\/www.bu.edu\/ombuds\/about\/contact-us\/\"><span data-contrast=\"none\">contacting us<\/span><\/a><span data-contrast=\"none\">\u202fcan be a good first step when you don\u2019t know where to turn for help.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:360}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Ombuds&#8221; is the shortened, generally Americanized form of the term &#8220;Ombudsman.\u201d \u202fAt Boston University, the term \u201cOmbuds\u201d refers to the\u202fprofessional staff in the Office of the Ombuds\u202fwho serve Boston University.\u00a0 In North America and Europe, the role has evolved, especially in recent years, into many different forms, with different missions and practice standards. Most ombuds [&hellip;]<\/p>\n","protected":false},"author":5235,"featured_media":0,"parent":6,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/pages\/2061"}],"collection":[{"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/users\/5235"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/comments?post=2061"}],"version-history":[{"count":29,"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/pages\/2061\/revisions"}],"predecessor-version":[{"id":2896,"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/pages\/2061\/revisions\/2896"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/pages\/6"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/ombuds\/wp-json\/wp\/v2\/media?parent=2061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}