{"id":7584,"date":"2024-08-02T14:44:20","date_gmt":"2024-08-02T18:44:20","guid":{"rendered":"https:\/\/www.bu.edu\/metit\/?page_id=7584"},"modified":"2024-09-19T13:09:00","modified_gmt":"2024-09-19T17:09:00","slug":"troubleshoot","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/metit\/services\/ed-tech\/labs\/virtual-labs\/tutorials\/cj710\/troubleshoot\/","title":{"rendered":"Troubleshooting – New Case Window is Too Large"},"content":{"rendered":"

MET CJ710 Virtual Lab Topics<\/h4>\n
\n
\n
Accessing the CJ710 VLab<\/span><\/a><\/div>\n
Saving Files<\/span><\/a><\/div>\n
Trouble-shooting New Case Window<\/span><\/a><\/div>\n
Process Dell Evidence File<\/span><\/a><\/div>\n
Open Case with Processed Evidence<\/span><\/a><\/div>\n<\/p><\/div>\n<\/div>\n\n

This issue happens when the monitor\u2019s resolution is smaller than the EnCase New Case screen, and so the “OK” button is blocked by the taskbar as shown in the following screenshot:<\/p>\n

\"\"<\/p>\n

\n
Option 1 – Move the Taskbar<\/strong><\/dt>\n
\n

Before continuing with the troubleshooting steps below, make sure your window is maximized<\/em> and takes up the whole screen.<\/p>\n

\"\"<\/p>\n

    \n
  1. Right click the taskbar, then click \u201cProperties\u201d<\/strong>.<\/li>\n

    \n \"\"<\/p>\n

  2. Under the “Taskbar” tab, select Right<\/strong> from the “Taskbar location on screen:” drop-down options, then click OK<\/strong>.<\/li>\n

    \n \"\"\n <\/ol>\n

    The “OK” button should now be accessible. To return the taskbar, select Bottom<\/strong> from the “Taskbar location on screen:” drop-down options at step 2.<\/p>\n

    \"\"\n <\/dd>\n

    Option 2 – Change EnCase Font Size<\/strong><\/dt>\n
    \n
      \n
    1. From the main EnCase window click on Tools > Options<\/strong>.<\/li>\n

      \n \"\"<\/p>\n

    2. From the “Options” menu, select the Fonts<\/strong> tab, then double click<\/strong> the “Dialog Boxes” option.<\/li>\n

      \n \"\"<\/p>\n

    3. In the “Size” section, choose a smaller size and click OK<\/strong>.<\/li>\n

      \n \"\"<\/p>\n

      In this example, the sized was reduced from 11 to 9.<\/em><\/p>\n

    4. Close and then re-open the EnCase program.<\/li>\n

      \n \"\"\n <\/ol>\n<\/dd>\n<\/dl>\n

      When you re-open EnCase, the font should be smaller and the “New Case” window should now show the \u201cOK” button.<\/p>\n

      \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

      MET CJ710 Virtual Lab Topics Accessing the CJ710 VLab Saving Files Trouble-shooting New Case Window Process Dell Evidence File Open Case with Processed Evidence This issue happens when the monitor\u2019s resolution is smaller than the EnCase New Case screen, and so the “OK” button is blocked by the taskbar as shown in the following screenshot: […]<\/p>\n","protected":false},"author":14346,"featured_media":0,"parent":5027,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-templates\/no-sidebars.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/7584"}],"collection":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/users\/14346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/comments?post=7584"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/7584\/revisions"}],"predecessor-version":[{"id":8438,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/7584\/revisions\/8438"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/5027"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/media?parent=7584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}