{"id":7048,"date":"2024-06-20T13:06:54","date_gmt":"2024-06-20T17:06:54","guid":{"rendered":"https:\/\/www.bu.edu\/metit\/?page_id=7048"},"modified":"2024-09-26T14:00:22","modified_gmt":"2024-09-26T18:00:22","slug":"ms-outlook","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/metit\/services\/software\/ms-outlook\/","title":{"rendered":"Microsoft Outlook"},"content":{"rendered":"<p>Microsoft Outlook is part of the <a href=\"\/metit\/services\/software\/ms-office\/\">Office 365 software suite<\/a> and tools for faculty and staff to handle the following:<\/p>\n<ul>\n<li>Send, receive, and manage emails<\/li>\n<li>View and edit calendars<\/li>\n<li>Manage personal contacts and contact lists<\/li>\n<\/ul>\n<hr\/>\n<h4>Support Policy<\/h4>\n<p>MET IT is responsible for the following:<\/p>\n<ul>\n<li>Installation and set up of Microsoft Outlook on BU-provisioned devices<\/li>\n<li>Troubleshooting software issues<\/li>\n<li>Escalating account and infrastructure issues<\/li>\n<\/ul>\n<p>The email infrastructure for BU employees is maintained by BU IS&amp;T. Employees should <a href=\"\/metit\/about\/\">contact us<\/a> regarding their Outlook issues for basic troubleshooting. MET IT will appraise the situation and involve BU IS&amp;T as required.<\/p>\n<p>As your BU email account is accessible via your BU account, support details can be found on our <a href=\"\/metit\/services\/security\/accounts\/\">Accounts<\/a> page. <\/p>\n<hr\/>\n<h4>Resources<\/h4>\n<div class=\"center-children\">\n<div class=\"grid col-4 colors\">\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/email\/office-365-outlook\/\"><span>BU IS&amp;T Guides<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"https:\/\/www.bu.edu\/webmail\/\"><span>BU Webmail Portal<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/create-view-and-edit-contacts-and-contact-lists-in-outlook-com-5b909158-036e-4820-92f7-2a27f57b9f01\"><span>Contact Lists<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/outlook-training-8a5b816d-9052-4190-a5eb-494512343cca\"><span>Microsoft Video Guides<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"\/metit\/files\/2022\/05\/QuickStart_Outlook_Mac.pdf\"><span>Quick Start Guide (Mac)<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"\/metit\/services\/software\/ms-outlook\/windows-quick-start\/\"><span>Quick Start Guide (Windows)<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/scheduling-poll-articles-7b5ff6c7-4f65-48e6-89b8-3f053c40e382\"><span>Scheduling Poll<\/a><\/span><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"https:\/\/bostonuniversity.sumtotal.host\/rcore\/c\/pillarRedirect?isDeepLink=1&#038;relyingParty=LM&#038;url=https%3A%2F%2FBOSTONUNIVERSITY.sumtotal.host%2Flearning%2Fcore%2Factivitydetails%2FViewActivityDetails%3FUserMode%3D0%26ActivityId%3D35464%26ClassUnderStruct%3DFalse%26CallerUrl%3D%2Flearning%2Flearner%2FHome%2FGoToPortal%3Fkey%3D0%26SearchCallerURL%3Dhttps%253A%252F%252FBOSTONUNIVERSITY.sumtotal.host%252Fcore%252FsearchRedirect%253FViewType%253DList%2526SearchText%253DOUtlook%2526startRow%253D0%26SearchCallerID%3D2\"><span>Terrier eDev Training<\/span><\/a><\/div>\n<\/p><\/div>\n<\/div>\n<hr\/>\n<h4>Frequently Asked Questions<\/h4>\n<dl>\n<dt><strong>How do I create a shared email account for my department\/group?<\/strong><\/p>\n<dd>\n<p>You may request a departmental\/shared account through the <a href=\"https:\/\/bu.service-now.com\/sp?id=sc_cat_item&#038;sys_id=5f6d53a0dbf99090e5ec79668c96192f&#038;sysparm_category=fbb2d1d0db38445053c1d77648961910\">Shared Account Creation<\/a> form. <a href=\"\/metit\/about\">Contact us<\/a> for assistance.<\/p>\n<\/dd>\n<dt><strong>Why doesn&#8217;t my auto-complete show the person\/contact list I&#8217;m looking for?<\/strong><\/dt>\n<dd>\n<p>The auto-complete feature in Outlook is cached on your computer so it will not automatically update for name changes. To fix this issue:<\/p>\n<ol>\n<li>Open <strong>Outlook<\/strong> and click on the <strong>File<\/strong> tab at the top.<\/li>\n<li>Select <strong>Options<\/strong> from the left sidebar on the following screen.<\/li>\n<li>Select <strong>Mail<\/strong> from the Outlook Options menu.<\/li>\n<li>Under the &#8220;Send messages&#8221; section, click <strong>Empty Auto-Complete List<\/strong>.<\/li>\n<li>Click <strong>Yes<\/strong> on the prompt.<\/li>\n<\/ol>\n<p>Your auto-complete is now reset and will not show the out-of-date information.<\/p>\n<\/dd>\n<dt><strong>How do I add my department&#8217;s shared account or other important accounts?<\/strong><\/dt>\n<dd>\n<p>If you have the email address and password for the shared account, you may add it to your Outlook by doing the following:<\/p>\n<ol>\n<li>Open <strong>Outlook<\/strong> and click on the <strong>File<\/strong> tab at the top.<\/li>\n<li>Select <strong>Info<\/strong> from the left sidebar, then click <strong>Add Account<\/strong>.<\/li>\n<li>In the text field, enter the desired email address, then click <strong>Connect<\/strong>.<\/li>\n<li>On the resulting BU login screen, enter the desired email address and associated password.<\/li>\n<li>Select <strong>Finish<\/strong>.<\/li>\n<\/ol>\n<p>The additional account is now added to your Outlook.<\/p>\n<\/dd>\n<\/dl>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Outlook is part of the Office 365 software suite and tools for faculty and staff to handle the following: Send, receive, and manage emails View and edit calendars Manage personal contacts and contact lists Support Policy MET IT is responsible for the following: Installation and set up of Microsoft Outlook on BU-provisioned devices Troubleshooting [&hellip;]<\/p>\n","protected":false},"author":14346,"featured_media":0,"parent":628,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/7048"}],"collection":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/users\/14346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/comments?post=7048"}],"version-history":[{"count":17,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/7048\/revisions"}],"predecessor-version":[{"id":8579,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/7048\/revisions\/8579"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/628"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/media?parent=7048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}