{"id":6540,"date":"2024-04-08T16:22:46","date_gmt":"2024-04-08T20:22:46","guid":{"rendered":"https:\/\/www.bu.edu\/metit\/?page_id=6540"},"modified":"2024-09-10T14:00:50","modified_gmt":"2024-09-10T18:00:50","slug":"windows","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/metit\/services\/software\/windows\/","title":{"rendered":"Microsoft Windows"},"content":{"rendered":"<p>Microsoft Windows is a popular operating system designed to provide a user-friendly experience with improved security and performance. Its broad set of features make it a perfect option not only for the professional environment, but for home computer use as well.<\/p>\n<hr\/>\n<h4>Support Policy<\/h4>\n<p>MET IT is responsible for the following:<\/p>\n<ul>\n<li>Imaging MET-provisioned laptops with the latest version of Windows<\/li>\n<li>Troubleshooting operating system issues on MET-provisioned laptops<\/li>\n<li>Escalate license issues to BU IS&amp;T<\/li>\n<\/ul>\n<dl>\n<dt><strong>Microsoft Windows for Students<\/strong><\/dt>\n<dd>\n<p>Faculty &amp; students who are looking for a school provided version of Windows for either their personal laptop or a virtual environment may download an Education Edition copy from <a href=\"\/metit\/services\/software\/azure-dev-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">Azure Dev Tools for Teaching<\/a>.<\/p>\n<p><strong style=\"color: red\">NOTE:<\/strong> MET IT is not responsible for the installation of Windows on personal laptops, nor the set up of a personal Windows virtual environment.<\/p>\n<\/dd>\n<\/dl>\n<hr\/>\n<h4>Resources<\/h4>\n<div class=\"center-children\">\n<div class=\"grid col-2 colors\">\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"\/metit\/services\/software\/azure-dev-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Install Windows Education Edition<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070\"><a href=\"\/metit\/services\/software\/windows\/help\/\"><span>MS Windows Support Portal<\/span><\/a><\/div>\n<\/p><\/div>\n<\/div>\n<hr\/>\n<h4>Frequently Asked Questions<\/h4>\n<dl>\n<dt><strong>My BU work laptop is saying that the &#8220;Windows license has expired&#8221;. How do I correct this?<\/strong><\/dt>\n<dd>\n<p>Users may receive this notification if they have not used their computer on the BU network in a while. If so, users should do the following:<\/p>\n<ol>\n<li>Connect their computer to the BU network either through wired connection, wireless connection, or VPN.<\/li>\n<li>Leave the computer running overnight.<\/li>\n<\/ol>\n<p>This process should ensure your license is verified and refreshed by BU IS&amp;T&#8217;s automated systems.<\/p>\n<p>If this is unsuccessful, <a href=\"\/metit\/about\/\">contact us<\/a> for troubleshooting assistance.<\/p>\n<\/dd>\n<\/dl>\n<p><!--\n<!DOCTYPE html>\n\n\n<p>Microsoft Windows 10 is a powerful operating system designed to provide a user-friendly experience with improved security and performance. It offers enhanced features for productivity, gaming, and connectivity, making it an ideal choice for both personal and professional use.<\/p>\n\n\n\n\n<hr\/>\n\n\n\n\n<h4>Features<\/h4>\n\n\n\n\n<ul>\n    \n\n<li>Start Menu and Taskbar for easy navigation<\/li>\n\n\n    \n\n<li>Windows Defender and Security Center for comprehensive protection<\/li>\n\n\n    \n\n<li>Microsoft Edge browser for fast and secure web browsing<\/li>\n\n\n    \n\n<li>Virtual desktops and multitasking with Snap Assist<\/li>\n\n\n    \n\n<li>Integration with Microsoft services such as Cortana, OneDrive, and Office 365<\/li>\n\n\n    \n\n<li>Support for gaming with Xbox integration and DirectX 12<\/li>\n\n\n<\/ul>\n\n\n\n\n<hr\/>\n\n\n\n\n<h4>Quick Start Videos<\/h4>\n\n\n\n\n<ul>\n    \n\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/windows-10-overview-and-features-4876318b-89d6-0536-7ffb-d74b8672c3a8\" class=\"ocpArticleLink\">Windows 10 Overview and Features<\/a><\/li>\n\n\n    \n\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/getting-started-with-windows-10-6f4d09e9-2f68-0fdf-f6d9-2850f8474299\" class=\"ocpArticleLink\">Getting Started with Windows 10<\/a><\/li>\n\n\n    \n\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/what-s-new-in-windows-10-spring-creators-update-f9a56b0d-8ec7-7748-c603-864c2b79dbfa\" class=\"ocpArticleLink\">What's New in Windows 10<\/a><\/li>\n\n\n    \n\n<li><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\/customize-your-windows-10-experience-343e5a20-fb37-0249-7e4c-dfd1f1ff2bb2\" class=\"ocpArticleLink\">Customize Your Windows 10 Experience<\/a><\/li>\n\n\n<\/ul>\n\n\n\n\n<hr\/>\n\n\n\n\n<h4>How to Install or Upgrade to Windows 10<\/h4>\n\n\n\n\n<ol>\n    \n\n<li>Visit the <a href=\"https:\/\/www.microsoft.com\/en-us\/software-download\/windows10\">Windows 10 Download Page<\/a>.<\/li>\n\n\n    \n\n<li>Click \"Download tool now\" to get the Windows Media Creation Tool.<\/li>\n\n\n    \n\n<li>Run the tool and choose \"Upgrade this PC now\" if you're upgrading your current machine, or \"Create installation media for another PC\" for a clean installation.<\/li>\n\n\n    \n\n<li>Select your language, edition, and architecture, then click \"Next.\"<\/li>\n\n\n    \n\n<li>Follow the on-screen instructions to complete the installation or upgrade process.<\/li>\n\n\n<\/ol>\n\n\n\n\n<hr\/>\n\n\n\n\n<h4>Frequently Asked Questions<\/h4>\n\n\n\n\n\n<h4>Can I still upgrade to Windows 10 for free?<\/h4>\n\n\n\n\n<p>While the official free upgrade offer has ended, you may still upgrade using your existing Windows 7 or Windows 8.1 license key. For more details, visit Microsoft's upgrade support page.<\/p>\n\n\n\n\n\n<h4>How do I customize my Windows 10 Start Menu?<\/h4>\n\n\n\n\n<p>You can customize the Start Menu by right-clicking tiles to resize, move, or remove them. You can also add new tiles by dragging apps from the app list onto the Start Menu.<\/p>\n\n\n\n\n\n<h4>How can I improve my system's security on Windows 10?<\/h4>\n\n\n\n\n<p>Ensure that Windows Defender is enabled and up-to-date. Regularly check the Security Center for updates, firewall settings, and security recommendations.<\/p>\n\n\n\n\n<hr\/>\n\n\n\n\n<h4>Support<\/h4>\n\n\n\n\n<p>Our IT department provides the following support for Microsoft Windows 10:<\/p>\n\n\n\n\n<ul>\n    \n\n<li>Installation assistance and licensing<\/li>\n\n\n    \n\n<li>Troubleshooting and technical support<\/li>\n\n\n    \n\n<li>Guidance on using new features and updates<\/li>\n\n\n    \n\n<li>Workshops and webinars for advanced features<\/li>\n\n\n    \n\n<li>Integration support with other Microsoft services<\/li>\n\n\n<\/ul>\n\n\n\n\n<hr\/>\n\n\n\n\n<h4>Resources<\/h4>\n\n\n\n\n<div class=\"center-children\">\n    \n\n<div class=\"grid col-3\">\n        \n\n<div class=\"hovereffect\"><a href=\"\/windows10\/services\/access-control\/\"><span>Access Control<\/span><\/a><\/div>\n\n\n        \n\n<div class=\"hovereffect\"><a href=\"\/windows10\/services\/training\/\"><span>Training and Webinars<\/span><\/a><\/div>\n\n\n        \n\n<div class=\"hovereffect\"><a href=\"\/windows10\/services\/support\/\"><span>Support Portal<\/span><\/a><\/div>\n\n\n        \n\n<div class=\"hovereffect\"><a href=\"https:\/\/support.microsoft.com\/en-us\/windows\"><span>Microsoft Windows 10 Documentation<\/span><\/a><\/div>\n\n\n        \n\n<div class=\"hovereffect\"><a href=\"https:\/\/www.microsoft.com\/en-us\/windows\"><span>Microsoft Windows Overview<\/span><\/a><\/div>\n\n\n    <\/div>\n\n\n<\/div>\n\n\n\n\n<hr\/>\n\n\n\n\n<h4>Requesting Support<\/h4>\n\n\n\n\n<p>To request support for Microsoft Windows 10, please <a href=\"\/windows10\/contact\/\">contact us<\/a> with the following information:<\/p>\n\n\n\n\n<ul>\n    \n\n<li>Your name and organizational email address<\/li>\n\n\n    \n\n<li>The issue you are experiencing or the support you need<\/li>\n\n\n    \n\n<li>Your Windows version and edition<\/li>\n\n\n<\/ul>\n\n\n\n\n<p>Our IT team will assist you with your inquiry and provide the necessary support to resolve your issue or enhance your Windows 10 experience.<\/p>\n\n\n\n<\/body>\n<\/html>\n--><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft Windows is a popular operating system designed to provide a user-friendly experience with improved security and performance. Its broad set of features make it a perfect option not only for the professional environment, but for home computer use as well. Support Policy MET IT is responsible for the following: Imaging MET-provisioned laptops with the [&hellip;]<\/p>\n","protected":false},"author":14346,"featured_media":0,"parent":628,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/6540"}],"collection":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/users\/14346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/comments?post=6540"}],"version-history":[{"count":9,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/6540\/revisions"}],"predecessor-version":[{"id":8192,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/6540\/revisions\/8192"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/628"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/media?parent=6540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}