{"id":6391,"date":"2024-04-05T15:57:07","date_gmt":"2024-04-05T19:57:07","guid":{"rendered":"https:\/\/www.bu.edu\/metit\/?page_id=6391"},"modified":"2024-07-10T09:29:29","modified_gmt":"2024-07-10T13:29:29","slug":"mye911","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/metit\/services\/software\/mye911\/","title":{"rendered":"MyE911"},"content":{"rendered":"<p>MyE911 is a utility software used in conjunction with CISCO WebEx. In the event emergency services are called from a softphone, the MyE911 will provide accurate location information to the responder.<\/p>\n<p>This software is <em>required<\/em> in order to use the CISCO softphone. Failure to use this software may result in loss of softphone access.<\/p>\n<hr\/>\n<h4>Support Policy:<\/h4>\n<p>MET IT is responsible for the following:<\/p>\n<ul>\n<li>Installation and set up on BU-provisioned devices<\/li>\n<li>Basic troubleshooting<\/li>\n<\/ul>\n<hr\/>\n<h4>Resources<\/h4>\n<div class=\"center-children\">\n<div class=\"grid col-3 colors\">\n<div class=\"hovereffect\" style=\"background-color: #707070;\"><a href=\"\/metit\/services\/software\/mye911\/webex\/\"><span>Cisco WebEx<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070;\"><a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/softphone\/getting-started-with-mye911-mac\/\"><span>Install Guide (Mac)<\/span><\/a><\/div>\n<div class=\"hovereffect\" style=\"background-color: #707070;\"><a href=\"https:\/\/www.bu.edu\/tech\/services\/cccs\/phone\/linesequip\/softphone\/getting-started-with-mye911-windows\/\"><span>Install Guide (Windows)<\/span><\/a><\/div>\n<\/p><\/div>\n<\/div>\n<hr\/>\n<h4>Frequently Asked Questions<\/h4>\n<dl>\n<dt><strong>Can I turn off MyE911 update prompts when I&#8217;m at a new location giving a presentation?<\/strong><\/dt>\n<dd>\n<p>You can &#8220;snooze&#8221; MyE911 update prompts by doing the following:<\/p>\n<ul>\n<li>Right-click on the MyE911 icon in your system tray (Windows) or menu bar (Mac).<\/li>\n<li>Select <strong>Snooze<\/strong>, then indicate the number of hours.<\/li>\n<\/ul>\n<p>You can exit MyE911 by doing the following:<\/p>\n<ul>\n<li>Right-click on the MyE911 icon in your system tray (Windows) or menu bar (Mac).<\/li>\n<li>Select <strong>Exit<\/strong>.<\/li>\n<\/ul>\n<p><strong style=\"color: red;\">NOTE:<\/strong> If you exit the program, you will need to start it again from your Start Menu (Windows) or Finder (Mac) before using CISCO WebEx.<\/p>\n<\/dd>\n<\/dl>\n","protected":false},"excerpt":{"rendered":"<p>MyE911 is a utility software used in conjunction with CISCO WebEx. In the event emergency services are called from a softphone, the MyE911 will provide accurate location information to the responder. This software is required in order to use the CISCO softphone. Failure to use this software may result in loss of softphone access. Support [&hellip;]<\/p>\n","protected":false},"author":14346,"featured_media":0,"parent":628,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/6391"}],"collection":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/users\/14346"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/comments?post=6391"}],"version-history":[{"count":4,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/6391\/revisions"}],"predecessor-version":[{"id":7362,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/6391\/revisions\/7362"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/628"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/media?parent=6391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}