{"id":3533,"date":"2021-01-27T13:22:04","date_gmt":"2021-01-27T18:22:04","guid":{"rendered":"https:\/\/www.bu.edu\/metit\/?page_id=3533"},"modified":"2024-08-15T16:10:07","modified_gmt":"2024-08-15T20:10:07","slug":"connect-error","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/metit\/services\/software\/citrix\/connect-error\/","title":{"rendered":"Troubleshooting &#8211; &#8220;Cannot Connect to Server&#8221;"},"content":{"rendered":"<p>This error sometimes happens when changing networks without rebooting your computer. This can be caused by using a VPN or switching Wi-Fi networks.<\/p>\n<p><img loading=\"lazy\" src=\"\/metit\/files\/2021\/01\/TroubleshootServer1-636x424.png\" alt=\"\" class=\"wp-image-3534 aligncenter\" width=\"369\" height=\"246\" srcset=\"https:\/\/www.bu.edu\/metit\/files\/2021\/01\/TroubleshootServer1-636x424.png 636w, https:\/\/www.bu.edu\/metit\/files\/2021\/01\/TroubleshootServer1-768x511.png 768w, https:\/\/www.bu.edu\/metit\/files\/2021\/01\/TroubleshootServer1.png 931w\" sizes=\"(max-width: 369px) 100vw, 369px\" \/><\/p>\n<hr\/>\n<h4>Solution<\/h4>\n<p><strong style=\"color: #ff0000;\">NOTE:<\/strong> The following instructions are related specifically to the Citrix Workspace App.<\/p>\n<p><em>Rebooting the computer<\/em> normally resolves this problem. For instances where the reboot fails, try the following:<\/p>\n<ol>\n<li>Click the <strong>&#8220;X&#8221;<\/strong> in the upper left-hand corner to close the sign in screen.<\/li>\n<p><\/p>\n<li>Click <strong>Menu &gt; Accounts<\/strong> in the upper right-hand corner.<\/li>\n<p>\n        <img loading=\"lazy\" src=\"\/metit\/files\/2021\/01\/troubleshootServer2.png\" alt=\"\" class=\"alignnone wp-image-3535\" width=\"274\" height=\"137\" \/><\/p>\n<li>In the &#8220;Edit Accounts&#8221; menu, ensure &#8220;Store&#8221; is highlighted and click <strong>Remove<\/strong>.<\/li>\n<p>\n        <img loading=\"lazy\" src=\"\/metit\/files\/2021\/01\/troubleshootServer3.png\" alt=\"\" class=\"alignnone size-full wp-image-3536\" width=\"287\" height=\"303\" \/><\/p>\n<li>On the &#8220;Welcome to Citrix Workspace&#8221; screen, enter <strong>metvlab.cloud.com<\/strong>, then click <strong>Continue<\/strong>.<\/li>\n<p>\n        <img loading=\"lazy\" src=\"\/metit\/files\/2023\/11\/Welcome_to_Citrix_Workspace.png\" alt=\"\" class=\"alignnone wp-image-3537\" width=\"229\" height=\"434\" \/><\/p>\n<li>Attempt to log in again.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>This error sometimes happens when changing networks without rebooting your computer. This can be caused by using a VPN or switching Wi-Fi networks. Solution NOTE: The following instructions are related specifically to the Citrix Workspace App. Rebooting the computer normally resolves this problem. For instances where the reboot fails, try the following: Click the &#8220;X&#8221; [&hellip;]<\/p>\n","protected":false},"author":12389,"featured_media":0,"parent":6458,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/3533"}],"collection":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/users\/12389"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/comments?post=3533"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/3533\/revisions"}],"predecessor-version":[{"id":7724,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/3533\/revisions\/7724"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/pages\/6458"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/metit\/wp-json\/wp\/v2\/media?parent=3533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}