Health and Medical Emergencies: International SOS

Boston University Madrid students have access to security, medical and emotional support services through International SOS, which includes international medical and evacuation insurance provided by Chubb. We strongly encourage all students to download the International SOS app, save their policy number, and note the emergency contact number provided below.

For scheduling medical appointments or in case of an emergency, students should contact International SOS, available 24/7. ISOS will guide you in the next steps and issue a Guarantee of Payment (GOP) so you don’t have to pay up front. :

Phone: +1 215 942 8478

Madrid Assistance Center: +34 91 572 43 63

Hospital emergencies:

In case of a medical emergency, please contact the BU Madrid Student Life Coordinator before going to the hospital. She can reach out to ISOS on your behalf. Then go directly to HM Hospitales de Madrid for quick service, prioritizing students. Your health matters, so seek help when needed.

HM Hospitales de Madrid

Hospital Universitario HM Madrid

Plaza del Conde del Valle de Suchil, 16. 28015 Madrid, Spain

Helpline 24 hours: +34 629 823 493

---

Pharmacies:

There are pharmacies all over the city, but these are large ones that are within walking distance of the IIE

Pharmacy #1

Farmacia Aparicio Alonso

C/ Almagro, 46. 28010 Madrid

+34 913 19 49 06

Hours of operation: 9 am to 9 pm

Pharmacy #2

Farmacia Trébol Eloy 24h

C/ Eloy Gonzalo 31. 28010 Madrid

+34 914 48 99 32

Hours of operation: 24 hours

Mental Health Support Through ISOS

Boston University Madrid provides students with access to mental health support through International SOS (ISOS).

How It Works:

• Five free remote counseling sessions are available for short-term concerns like homesickness, breakups, grief, or academic stress.
• If long-term mental health care is needed (e.g., for anxiety, depression, or eating disorders), ISOS will assess your needs and refer you to a provider in their network if necessary.
• Important: Students must complete the five WPO sessions before being referred for long-term care, unless it’s an emergency. ISOS will guide you through the next steps if additional care is needed.

How to Set Up Counseling:

• Call ISOS: +1 215 942 8478
• Use the ISOS app
  • Tap “Need Assistance?” at the bottom of the screen to speak or text with an agent.

The U.S. Citizen Services provide information and assistance to U.S. citizens and tourists located in cities around Spain.

To report you have been victim of a crime, call +34 915 872 200 or email askACS@state.gov.

Boston University Sexual Assault Response Prevention Center (SARP)

Tel: +1 617 353 7277  (available 24/7)

Email: sarp@bu.edu