Health and Medical Emergencies: Covid / GeoBlue / International SOS
Covid 19 Protocols
GeoBlue
Boston University Study Abroad provides health insurance for all program participants through GeoBlue. You are eligible for Global Health and Safety Services, 24 hours a day, 365 days a year.
Boston University Madrid does not take responsibility for consequences occurring from using the information below.
GeoBlue Student Member Brochure
If you require medical evacuation while abroad, you must contact GeoBlue in advance or your evacuation may not be eligible for reimbursement.
- GeoBlue Students Guide
- BU Abroad Health & Safety Plan and Evacuation Coverage
- GeoBlue Mobile App
- Login/Register
Available services include:
- Medical evacuation planning and coordination
- Medical monitoring and referral
- Worldwide 24-hour assistance in locating medical care calling collect: 001-610-254-8771
- Coordination of hospital payment guarantees
- For more information:
- Call collect worldwide: 001-610-254-8771
Toll-free inside the US: 1-800-257-4823
globalhealth@geo-blue.com
- Call collect worldwide: 001-610-254-8771
Students who are planning on extending their time abroad for personal travel are strongly encouraged to maintain adequate overseas health and evacuation coverage. To purchase an extension, prior to or at the end of the program, please visit GeoBlue for BU Study Abroad Programs.
International SOS
International SOS is a 24-hour medical assistance company that students have in addition to GeoBlue.
This service gives students access to travel alerts, country entry requirements, medical assistance while traveling and mental health services.
International SOS Emergency number:
+1 215 942 8478
International SOS assistance-app
Hospital emergencies, Specialists and General consultations, Pharmacies
The doctors and health units shown below have been used by students in the past and are some of the entities that accept GeoBlue coverage. If you need an appointment, identify yourself as a BU student with GeoBlue coverage and take your insurance card with you to the appointment.
In case of a medical emergency or to open a case before going to the Hospital, please contact GeoBlue.
Hospital emergencies or Specialist consultations:
Hospital Universitario HM Madrid
Plaza del Conde del Valle de Suchil, 16. 28015 Madrid, Spain
Helpline 24 hours: +34 629 823 493
Important: This health unit has been used by students in the past and accepts GeoBlue coverage, but you can choose any hospital that accepts GeoBlue.
Calle de Juan Bravo, 49
Helpline 24 hours: +34 914 026 100, +34 902 010 232
Calle de la Masó, 38
Helpline 24 hours: +34 913 875 000
General consultations:
Calle Padilla, 20. 28006 Madrid, Spain
+34 91 575 9834
Conde de Aranda, 1-1 Izq., 28001 Madrid, Spain
91 435 18 23/ 649 870 068
Unidad Médica 24 hours House Call Service: +34 91 656 9057
Pharmacies:
There are pharmacies all over the city, but these are large ones that are within walking distance of the IIE
Pharmacy #1
Farmacia Aparicio Alonso
C/ Almagro, 46. 28010 Madrid
+34 913 19 49 06
Hours of operation: 9 am to 9 pm
Pharmacy #2
Farmacia Trébol Eloy 24h
C/ Eloy Gonzalo 31. 28010 Madrid
+34 914 48 99 32
Hours of operation: 24 hours
Mental Health
Students in the past have used Sinews, a Multilingual Therapy Institute that offers a full range of mental health services including psychology/counseling, psychiatry and more.
If you need an appointment, identify yourself as a BU student with GeoBlue coverage and take your card with you to the appointment.
US Embassy
The U.S. Citizen Services provide information and assistance to U.S. citizens and tourists located in cities around Spain.
To report you have been victim of a crime, call +34 915 872 200 or email askACS@state.gov.
Free 24 Hour Counseling Services
Boston University Sexual Assault Response Prevention Center (SARP)
Tel: +1 617 353 7277 (available 24/7)
Email: sarp@bu.edu