{"id":3293,"date":"2015-04-10T10:58:47","date_gmt":"2015-04-10T14:58:47","guid":{"rendered":"https:\/\/www.bu.edu\/hr\/?page_id=3293"},"modified":"2026-01-12T12:57:49","modified_gmt":"2026-01-12T17:57:49","slug":"contacts","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/hr\/home\/contacts\/","title":{"rendered":"Contact HR"},"content":{"rendered":"

Medical Campus HR Contacts<\/a><\/p>\n

Job Seekers<\/h3>
<\/p>\n\n\n\n\n\n
General Topic<\/th>\nContact<\/th>\n<\/tr>\n
Available jobs<\/td>\nOpen Job Opportunities<\/a><\/td>\n<\/tr>\n
Salary ranges<\/td>\nSalaries<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/div>\n<\/div>\n\n

New Employees<\/h3>
<\/p>\n

Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact?<\/a> (requires BU login and Kerberos password).<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
General Topic<\/th>\nContact<\/th>\n<\/tr>\n
Benefits enrollment<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Email access<\/td>\nIT Help Center<\/a><\/td>\n<\/tr>\n
Form I-9<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Orientation<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Onboarding Tasks (Red Carpet)<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Parking and transportation<\/td>\nVisit our website<\/a> or contact Parking & Transportation Services<\/a><\/td>\n<\/tr>\n
Red Carpet access issue<\/td>\nHR Information Systems<\/a><\/td>\n<\/tr>\n
Terrier card<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/div>\n<\/div>\n\n

Current Employees<\/h3>
<\/p>\n

Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact?<\/a> (requires BU login and Kerberos password).<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
General Topic<\/th>\nContact<\/th>\n<\/tr>\n
Benefits<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Compliance with laws governing employment<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Email access issue<\/td>\nIT Help Center<\/a><\/td>\n<\/tr>\n
Employee Self-Service<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Employment or Income Verification<\/td>\nThe Work Number<\/a><\/td>\n<\/tr>\n
Guidance in interpreting collective bargaining agreements<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Guidance in interpreting employee policies<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Leaves of Absence, including FMLA\/PFML<\/td>\nHR Service Center: Leaves<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 855-385-1986<\/span><\/td>\n<\/tr>\n

Payroll and Paychecks<\/td>\nPayroll Office<\/a><\/td>\n<\/tr>\n
Pay Statement<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Performance and other on-the-job issues<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Remote Work Request systems issue<\/td>\nHR Information Systems<\/a><\/td>\n<\/tr>\n
Terrier card<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Time Entry and Time Off Request Corrections<\/td>\nPayroll Office<\/a><\/td>\n<\/tr>\n
Time Entry and Time Off Request Questions<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

W-2<\/td>\nPayroll Office<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/div>\n<\/div>\n\n

Former Employees<\/h3>
<\/p>\n

Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact?<\/a> (requires BU login and Kerberos password).<\/p>\n\n\n\n\n\n\n\n\n
General Topic<\/th>\nContact<\/th>\n<\/tr>\n
Benefits<\/td>\nHR Service Center<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 888-975-1568<\/span><\/td>\n<\/tr>\n

Email Access<\/td>\nIT Help Center<\/a><\/td>\n<\/tr>\n
Employment or Income Verification<\/td>\nThe Work Number<\/a><\/td>\n<\/tr>\n
Need copy of pay statement<\/td>\nPayroll Office<\/a><\/td>\n<\/tr>\n
Need copy of W-2<\/td>\nPayroll Office<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/div>\n<\/div>\n\n

Managers<\/h3>
<\/p>\n

Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact?<\/a> (requires BU login and Kerberos password).<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
General Topic<\/th>\nContact<\/th>\n<\/tr>\n
Coaching for development<\/td>\nOrganizational Development & Learning<\/a><\/td>\n<\/tr>\n
Compliance with laws governing employment<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Design & deliver learning programs<\/td>\nOrganizational Development & Learning<\/a><\/td>\n<\/tr>\n
Duplicate ID issue<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n
Email access issue<\/td>\nIT Help Center<\/a><\/td>\n<\/tr>\n
Employee leaves of absence<\/td>\nHR Service Center: Leaves<\/a><\/p>\n

Phone: 617-353-2380<\/p>\n

Secure fax: 855-385-1986<\/span><\/td>\n<\/tr>\n

Guidance in interpreting collective bargaining agreements<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Guidance in interpreting employee policies<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Hiring candidates for employment<\/td>\nTalent Recruitment Services<\/a><\/td>\n<\/tr>\n
Manager Self-Service access<\/td>\nYour department DSA – if you are unsure who this is, contact buinfosec@bu.edu<\/a><\/td>\n<\/tr>\n
Merit process<\/td>\nCompensation<\/a><\/td>\n<\/tr>\n
Organizational development consulting<\/td>\nOrganizational Development & Learning<\/a><\/td>\n<\/tr>\n
Pay administration<\/td>\nCompensation<\/a><\/td>\n<\/tr>\n
Performance and other on-the-job issues<\/td>\nHR Business Partner<\/a><\/td>\n<\/tr>\n
Position descriptions<\/td>\nCompensation<\/a><\/td>\n<\/tr>\n
Posting and recruiting for open positions<\/td>\nTalent Recruitment Services<\/a><\/td>\n<\/tr>\n
Remote Work Request systems issue<\/td>\nHR Information Systems<\/a><\/td>\n<\/tr>\n
SAP forms, completing<\/td>\nProcess & Help Guides<\/a><\/td>\n<\/tr>\n
SilkRoad access<\/td>\nTalent Recruitment Services<\/a><\/td>\n<\/tr>\n
Student SAP access request<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n
Termination form reversal<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/div>\n<\/div>\n\n

Payroll Coordinators<\/h3>
<\/p>\n

Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact?<\/a> (requires BU login and Kerberos password).<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
General Topic<\/th>\nContact<\/th>\n<\/tr>\n
Hire\/Termination date adjustment<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n
OM form correction request (completed workflow, PA form already processed)<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n
OM form correction request on HR Comp tab (completed workflow, PA form not processed)<\/td>\nCompensation<\/a><\/td>\n<\/tr>\n
OM form correction request on accessible tabs (completed workflow, PA form not processed)<\/td>\nMaintain Position<\/a><\/td>\n<\/tr>\n
OM form correction request (in workflow)<\/td>\nCurrent agent in Request Tracker<\/a><\/td>\n<\/tr>\n
Org structure changes<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n
PA form correction request (completed workflow)<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n
PA form correction request (in workflow)<\/td>\nCurrent agent in Request Tracker<\/a><\/td>\n<\/tr>\n
Payroll Coordinator access<\/td>\nYour department DSA – if you are unsure who this is, contact buinfosec@bu.edu<\/a><\/td>\n<\/tr>\n
SAP forms, completing<\/td>\nProcess & Help Guides<\/a><\/td>\n<\/tr>\n
SAP form in workflow<\/td>\nCurrent agent in Request Tracker<\/a><\/td>\n<\/tr>\n
Student SAP access request<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n
Termination form reversal<\/td>\nSubmit a ticket<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

<\/div>\n<\/div>\n\n

Unsure who to contact?<\/h3>
<\/p>\n

Refer to the detailed Who do I contact?<\/a> list (requires BU login and Kerberos password). If your topic is not covered in this document, submit your question below.<\/p>\n