Enhanced Care Model with Blue Cross Blue Shield

Effective January 1, 2020, BU Health Plan members have access to on-demand support to streamline your health care experience and help improve your care. Call the Member Service number on the front of your Blue Cross ID card for:

  • Pre- and Post-Admission Nurse Counseling
  • Wellness Coaching
  • Chronic Condition Education
  • Claims, Benefits & Health Care Navigation Support
  • Maternity and Postpartum Support
  • Behavioral Health Support

Your Blue Cross team includes:

  • Member Service Team
  • Registered Nurses
  • Behavioral Health Case Managers
  • Nutritionists
  • Certified Wellness Coaches