{"id":19438,"date":"2023-11-27T12:11:29","date_gmt":"2023-11-27T17:11:29","guid":{"rendered":"https:\/\/www.bu.edu\/hospitality\/?post_type=profile&p=19438"},"modified":"2024-03-06T09:01:32","modified_gmt":"2024-03-06T14:01:32","slug":"allison-ausband","status":"publish","type":"profile","link":"https:\/\/www.bu.edu\/hospitality\/profile\/allison-ausband\/","title":{"rendered":"Allison Ausband"},"content":{"rendered":"

Allison Ausband is Executive Vice President and Chief Customer Experience Officer for Delta Air Lines. In this role, she oversees the end-to-end customer experience and the <\/span>65<\/span>,000 team members in Delta\u2019s <\/span>Customer Experience Design, <\/span>Airport Customer Service, In-Flight Service<\/span>,<\/span> and Reservations and Customer Care<\/span> divisions who deliver those experiences.\u202f\u202f<\/span>\u00a0<\/span><\/p>\n

She and her team have continued to combine industry-leading innovation with a people-first approach to customer service to create a more seamless, personalized and elevated experience for every customer. As a result, Delta served nearly 200 million customers in 2022 and was named the top U.S. airline by the Wall Street Journal for the second year in a row.\u00a0<\/span>\u00a0<\/span><\/p>\n

Previously, she led Delta\u2019s 20,000+ flight attendants as Senior Vice President of In-Flight Service. Under her leadership, the team achieved all-time high customer satisfaction scores. She has also served as\u202fVice President \u2014 Reservation Sales and Customer Care, where she was responsible for more than 37 million customer contacts each year across 10 engagement centers in four countries. During her tenure, Delta\u2019s engagement centers achieved J.D. Power certification \u2013 a first for a U.S. airline.\u202f<\/span>\u00a0<\/span><\/p>\n

Allison began her career at Delta in May 1985 as a flight attendant after graduating with a degree in journalism from the University of Georgia. She is currently Delta\u2019s executive sponsor for human trafficking and Chair of the University of Georgia Board of Trustees. She also serves on the Board of Directors for Delta Community Credit Union and the Board of Trustees for the William R. and Sara Babb Smith Foundation.\u202f<\/span>\u00a0<\/span><\/p>\n

Connect on LinkedIn<\/a><\/p>\n

Tune in to Allison Ausband’s Distinguished Podcast Episode<\/h4>\n