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Automation: Are We Taking Employees out of Restaurants?
Monday, June 8, 2020
2:00 – 3:00 P.M. EDT
Moderator: Sean Jung, Ph.D. Assistant Professor of Hospitality Analytics, BU SHA
Panelists include: Samantha DuVall Bechtel SHA ’07, Chandler Properties
Kealoha Pomerantz, SHA MMH ’18, Real Food Consulting
Anthony Valletta, SHA ’05, Birdcall
George Poll, SHA ’84, Poll Restaurants
*Open to everyone
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Article: Automation: Are We Taking Employees out of Restaurants?
BY KRITVI KULKARNI, QST’22
Since the COVID pandemic struck, it is no doubt that the hospitality industry, including both growing and established companies, has experienced severe disruptions in almost every aspect of the business. In order to maneuver through the atrocities of the pandemic, restaurants are giving more importance to their investments in artificial intelligence and automation. Whilst this has the potential to significantly aid social distancing protocols to which restaurants are required to adhere, there are still concerns about the “humanity” of a machine. Does incorporating technology mean that we are prioritizing convenience over the genuine interaction of people? Are authentic service and technological convenience mutually exclusive objectives? Does automation strip away the mere ‘hospitable’ essence of our beloved hospitality business?
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Deciphering the Future of Design in Hotels and Restaurants
Thursday, June 18, 2020
2:00 – 3:00 P.M. EDT
Moderator: Javier Rosenberg, SHA’94, Vice-Chairman of the Board, BU SHA; President, Northwood Hospitality
Panelists include: Rand Morris, Adjunct Faculty, BU SHA, R& Studio
Punit Shah, SHA’02, CEO Liberty Group
Malcolm Berg, Principal, Owner EoA Hospitality Architecture and Design
Denise Korn, Creative Director/Lifestyle Brand, Gensler
*Open to everyone
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Beyond Borders: Hospitality Updates from Around the Globe
Industry experts from around the globe share what they are seeing in their markets today, the status of travel restrictions, how their governments are supporting the industry financially, and how they see the recovery process starting and playing out.
Tuesday, June 23, 2020
10:00 – 11:00 A.M. EDT
Moderator: Leora Halpern Lanz, ISHC, Associate Professor of the Practice & Chair of the Graduate Program, BU SHA
Panelists include: Kaushik Vardharajan, Faculty, BU SHA
Patricia Boo, Area Director LATAM, STR
Adeline Phua, HCC/ Verimag, Shanghai/Singapore
Russell Kett, FRICS, Chairman, HVS London
*Open to everyone
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Hotels Sharpening The Pencil: What’s in Store for Revenue & Asset Management
Tuesday, July 14, 2020
2:00 – 3:00 P.M. EDT
Moderator: Jonathan Jaeger, SHA’08, Senior Managing Director, LW Hospitality Advisors
Panelists include: Leslie Lew, SHA’06, Partner, This Assembly
Roy Madhok, SHA’13, CRME, CHIA, Vice President of Revenue Management, Real Hospitality Group
Kim Gauthier, CHAM, Sr. Vice President, Hotel Asset Value Enhancement (HotelAVE); President of HAMA
Eric Habermann, Chief Operating Officer, Pyramid Hotel Group
*Open to everyone
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HR Issues Impacted by COVID-19
Wednesday, July 22, 2020
10:30 – 11:30 A.M. EDT
Moderator: Taylor Peyton, Ph.D.
Assistant Professor of Leadership and Workplace Psychology, BU SHA
Panelists include: Denise Bober, SVP – Human Resources, The Breakers Palm Beach
Irene Cook, SVP – Strategy + Advisory – Hospitality, Protis Global
Kevin A. Henry, Executive Vice President & Chief Human Resources Officer, Extended Stay America
Stuart K. Smith, CHA – Managing Director and CEO, Leadership Team Advisors
Session 2: SHA Alumni Networking
State of the School and Networking
An opportunity for our alumni to meet via two Zoom networking sessions
Wednesday, July 29, 2020
11:00 A.M. – 12:00 P.M. EDT
Moderator: Arun Upneja, Ph.D.
Dean and Professor, BU SHA
*Open to BU SHA faculty and alumni
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