{"id":82,"date":"2025-03-31T16:26:34","date_gmt":"2025-03-31T20:26:34","guid":{"rendered":"https:\/\/www.bu.edu\/globalprograms\/?page_id=82"},"modified":"2025-09-24T11:02:44","modified_gmt":"2025-09-24T15:02:44","slug":"international-sos","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/globalprograms\/global-activity-support\/in-an-emergency\/international-sos\/","title":{"rendered":"International SOS"},"content":{"rendered":"<p>All faculty, staff, and students traveling internationally on BU-sponsored travel have access to International SOS\u2019s premier travel assistance services.<\/p>\n<div style=\"display: flex; width: 100%; justify-content: space-around; margin: 0; flex-wrap: wrap;\">\n<div style=\"margin: auto;\"><a class=\"button-primary\" href=\"https:\/\/www.internationalsos.com\/elearning\/comprehensive2\/index.html?lang=eng\" target=\"_blank\" rel=\"noopener noreferrer\">Intro to Membership<\/a><\/div>\n<div style=\"margin: auto;\"><a class=\"button-secondary\" href=\"\/globalprograms\/files\/2025\/06\/ISOS-Info-Brochure.pdf\">Info Brochure<\/a><\/div>\n<\/div>\n<h3><strong>Assistance Center<\/strong><\/h3>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Key Services<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong><u>Advice and Assistance<\/u><\/strong><br \/>\nInternational SOS assistance professionals can help with security or medical advice and assistance when travel hits a snag. The Assistance Center can help you find a medical service such as doctor, clinic or dentist and even assist in making an appointment. They can also help with common security concerns such as finding safe public or private transportation, directions when you are lost, or assistance with lost travel documents.<\/p>\n<p><strong><u>Emergency Support<\/u><\/strong><br \/>\nInternational SOS assistance professionals can help with emergency security and medical needs. If necessary, the Assistance Center can arrange emergency medical transport and hospital admission as well as provide the linkage between the medical provider and the traveler\u2019s insurance to make sure there is no delay in treatment.<\/p>\n<p><\/div>\n<\/div>\n\n<p>The International SOS Assistance Center is available 24\/7 from anywhere in the world when you are on BU sponsored international travel.<\/p>\n<h2 style=\"text-align: center; color: #d20000;\"><strong>+1-215-942-8478<\/strong><\/h2>\n<h3><strong>Member&#8217;s Portal<\/strong><\/h3>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Key Features<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>TravelAdvisor<\/strong><\/span><br \/>\nAll of the pertinent information travelers need about their international travel destination before they go in an easy to follow, brief-style format. Information such as current entrance and exit requirements, required and recommended vaccinations, current crime and civil unrest risks, transportation safety, food safety, and much more is presented by TravelAdvisor.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Destination Guides<\/strong><\/span><br \/>\nA self-guided version of the TravelAdvisor feature. BU travelers can access country and city guides for potential destinations that include security, medical and general travel advice. Information such as current entrance and exit requirements, required and recommended vaccinations, current crime and civil unrest risks, transportation safety, food safety, and much more are all available in the guides.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Email Alert Sign up<\/strong><\/span><br \/>\nBU travelers should sign up for email alerts for their specific destination(s). These alerts can help keep travelers informed on changing potential risks at their destination(s). Travelers can customize their alerts by location, frequency, and type and change them for each trip they take.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Assistance App Access<\/strong><\/span><br \/>\nThere are instructions on how to download, set up, and use the International SOS assistance app for iPhones and Android phones. The app provides most of the same functionality as the Member\u2019s portal but also allows users to get real-time alerts to their specific location using their phone\u2019s GPS. For example, email alerts might warn you that there is an increased chance of typhoon related flooding in the city you are in. Alerts from the app would tell you in real time that there is flooding on the street you are currently driving down.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Contact an Assistance Center<\/strong><\/span><br \/>\nLocal medical and security experts are available 24\/7 to offer advice and assistance to BU travelers. They can help with choosing a safe hotel, choosing safe transportation to and from the airport, asking questions about transporting and access to prescription medications, medical and mental health services in the vicinity of your destination, and advice or assistance on many other topics.<\/p>\n<p><\/div>\n<\/div>\n\n<p>The International SOS Member\u2019s Portal is an all-in-one resource for BU travelers planning an international trip. Use your BU email at the International SOS login page and then your Kerberos username and password on the BU login page.<\/p>\n<p style=\"margin: 16px 0 2px; line-height: 2.5; text-align: center;\"><a class=\"button-primary\" href=\"https:\/\/myportal.internationalsos.com\/MemberExperienceLogin\/Login?Origin=WebPortal\" target=\"_blank\" rel=\"noopener noreferrer\">Member\u2019s Portal<span style=\"font-family: BU-Default-Icons; font-weight: 400; vertical-align: baseline; margin-left: 8px; margin-right: -4px; font-size: 16px;\">\u21aa<\/span><\/a><\/p>\n<h3><strong>Assistance App<\/strong><\/h3>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h3 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\">Key Features<\/h3><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><strong><u>Chat<\/u><\/strong><br \/>\nInstantly connect with the 24\/7 Assistance Center via voice or chat.<\/p>\n<p><strong><u>My Destinations<\/u><\/strong><br \/>\nView the itinerary of your registered international travel.<\/p>\n<p><strong><u>TravelAdvisor<\/u><\/strong><br \/>\nAll of the pertinent information travelers need about their international travel destination before they go in an easy to follow, brief-style format. Information such as current entrance and exit requirements, required and recommended vaccinations, current crime and civil unrest risks, transportation safety, food safety, and much more is presented by TravelAdvisor.<\/p>\n<p><strong><u>Checklists<\/u><\/strong><br \/>\nThese pre-travel checklists can help you prepare for your next trip. There is a checklist for each destination of your registered international travel with items designed to make you aware of the things you need to know or do to prepare for your trip.<\/p>\n<p><strong><u>Find a Doctor<\/u><\/strong><br \/>\nThis feature can help you locate the nearest available reliable medical provider. Providers appear on an interactive map and include contact information and any important billing information.<\/p>\n<p><strong><u>Location Based Alerts<\/u><\/strong><br \/>\nStay safe in an emergency with location-based alerts. When a medical or security alert is issued for your current location, the app will let you know first via a push notification.<\/p>\n<p><strong><u>Check-in<\/u><\/strong><br \/>\nChecks you in to your exact location for 24 hours. Useful during personal time when traveling away from the location(s) on your official itinerary.<\/p>\n<p style=\"margin: 16px 0 2px; line-height: 2.5; text-align: center;\"><a class=\"button-primary\" href=\"\/globalprograms\/files\/2025\/09\/Int-SOS-Users-Guide.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Assistance App User&#8217;s Guide<span style=\"font-family: BU-Default-Icons; font-weight: 400; vertical-align: baseline; margin-left: 8px; margin-right: -4px; font-size: 16px;\">\ud83d\udcc4<\/span><\/a><\/p>\n<p><\/div>\n<\/div>\n\n<p>Access to the most popular functions of the Member\u2019s Portal and direct access to the Assistance Center right on your mobile device. Versions available for free for both Android phones and iPhones, just search \u201cInternational SOS\u201d in your Apple App Store or Google Play.<\/p>\n<div style=\"display: flex; flex-wrap: wrap; justify-content: center; align-items: center; gap: 40px; margin-bottom: 24px;\">\n<p><!-- App buttons column --><\/p>\n<div style=\"display: flex; flex-direction: column; align-items: center; gap: 20px;\"><a href=\"https:\/\/apps.apple.com\/us\/app\/international-sos-assistance\" style=\"text-decoration: none; outline: none;\"><br \/>\n<img src=\"\/globalprograms\/files\/2025\/05\/app-store.png\" alt=\"Download on the App Store\" style=\"width: 80%; max-width: 200px; border: none;\" \/><br \/>\n<\/a><br \/>\n<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.infostretch.iSOSAndroid\" style=\"text-decoration: none; outline: none;\"><br \/>\n<img src=\"\/globalprograms\/files\/2025\/05\/google-play-badge.png\" alt=\"Get it on Google Play\" style=\"width: 80%; max-width: 230px; border: none;\" \/><br \/>\n<\/a><\/div>\n<p><!-- QR code --><\/p>\n<div style=\"display: flex; align-items: center;\"><img src=\"\/globalprograms\/files\/2025\/05\/isos-app-qr.png\" alt=\"ISOS App QR Code\" style=\"width: 120px;\" \/><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>All faculty, staff, and students traveling internationally on BU-sponsored travel have access to International SOS\u2019s premier travel assistance services. Intro to Membership Info Brochure Assistance Center The International SOS Assistance Center is available 24\/7 from anywhere in the world when you are on BU sponsored international travel. +1-215-942-8478 Member&#8217;s Portal The International SOS Member\u2019s Portal [&hellip;]<\/p>\n","protected":false},"author":1301,"featured_media":0,"parent":80,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/pages\/82"}],"collection":[{"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/users\/1301"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":29,"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/pages\/82\/revisions"}],"predecessor-version":[{"id":1673,"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/pages\/82\/revisions\/1673"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/pages\/80"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/globalprograms\/wp-json\/wp\/v2\/media?parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}