{"id":44,"date":"2010-11-23T10:44:13","date_gmt":"2010-11-23T15:44:13","guid":{"rendered":"https:\/\/www.bu.edu\/fsao\/resources\/performance\/"},"modified":"2017-07-27T09:37:57","modified_gmt":"2017-07-27T13:37:57","slug":"performance","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/fsao\/resources\/performance\/","title":{"rendered":"Performance Evaluations"},"content":{"rendered":"<p><strong>Planning the Difficult Conversation<\/strong><\/p>\n<p>Confrontations regarding job performance can be challenging for both you and the employee; when tension or defensiveness exists or communication has broken down, it is especially tough.\u00a0 The key to a constructive interview is planning it ahead of time.<\/p>\n<ul>\n<li>Write down your concerns using specific, observable and concrete language.<\/li>\n<li>Avoid judgmental or diagnostic statements.<\/li>\n<li>Describe examples or events that support your observations.<\/li>\n<li>Talk to <a target=\"_blank\" href=\"http:\/\/www.bu.edu\/hr\/\">Human Resources<\/a> to ensure that you are consistent with <a target=\"_blank\" href=\"http:\/\/www.bu.edu\/hr\/policies\/\">University policies<\/a>.<\/li>\n<li>Call or see FSAO for a supervisory consultation if you wish. Plan the best approach and alert us that an employee may be referred.<\/li>\n<\/ul>\n<p><strong>The Difficult Conversation<\/strong><\/p>\n<ul>\n<li>Be prepared for the employee to respond<strong>\u2014<\/strong>he or she may become defensive and minimize or deny the problem. Your employee may cry or express anger but may also acknowledge and accept responsibility.<\/li>\n<li>Once you have decided to have the conversation, prepare, practice, and have the conversation in a reasonably short amount of time.<\/li>\n<li>Listen carefully to your employee\u2019s perceptions, explanations and overall response.<\/li>\n<li>Keep the conversation focused on job performance.<\/li>\n<li>Acknowledge your employee\u2019s abilities and history and express confidence if appropriate.<\/li>\n<li>Follow up the conversation with a memo or e-mail summarizing your points, your performance expectations, a timeline, and next steps.<\/li>\n<li>Remind the employee that FSAO is a <em>free<\/em> university resource that can <em>confidentially<\/em> help him\/her identify and resolve any issues that may be contributing to his\/her performance problem.<\/li>\n<li>If you haven\u2019t already, call FSAO to alert us about the employee referral.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Planning the Difficult Conversation Confrontations regarding job performance can be challenging for both you and the employee; when tension or defensiveness exists or communication has broken down, it is especially tough.\u00a0 The key to a constructive interview is planning it ahead of time. Write down your concerns using specific, observable and concrete language. Avoid judgmental [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":9,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/44"}],"collection":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":16,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/44\/revisions"}],"predecessor-version":[{"id":1606,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/44\/revisions\/1606"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/9"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/media?parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}