{"id":2607,"date":"2020-06-02T13:19:54","date_gmt":"2020-06-02T17:19:54","guid":{"rendered":"https:\/\/www.bu.edu\/fsao\/?page_id=2607"},"modified":"2023-08-31T14:23:36","modified_gmt":"2023-08-31T18:23:36","slug":"management-consultation","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/fsao\/services\/management-consultation\/","title":{"rendered":"Management Consultation"},"content":{"rendered":"<p><a href=\"\/fsao\/files\/2023\/08\/shutterstock_2336846921-1.jpg\"><img loading=\"lazy\" src=\"\/fsao\/files\/2023\/08\/shutterstock_2336846921-1.jpg\" alt=\"\" width=\"304\" height=\"188\" class=\" wp-image-3026 alignright\" srcset=\"https:\/\/www.bu.edu\/fsao\/files\/2023\/08\/shutterstock_2336846921-1.jpg 500w, https:\/\/www.bu.edu\/fsao\/files\/2023\/08\/shutterstock_2336846921-1-496x309.jpg 496w\" sizes=\"(max-width: 304px) 100vw, 304px\" \/><\/a>The Faculty Staff Assistance Office provides support to managers through consultation, employee referrals, workgroup interventions, and manager coaching and education. FSAO counselors specialize in addressing behavioral concerns in the workplace, offering guidance to managers on how best to approach sensitive matters with employees.\u00a0 Areas for consultation include:<\/p>\n<ul>\n<li>Employees experiencing personal, performance or behavioral issues<\/li>\n<li>Questions about possible impairment or substance use<\/li>\n<li>Concern for violence or workplace behavioral risk<\/li>\n<li>Workplace stress and resiliency<\/li>\n<li>Change management<\/li>\n<li>Critical Incidents and disruptive events<\/li>\n<li>Promoting FSAO services and well-being<\/li>\n<\/ul>\n<h4><strong>Referring Employees to the FSAO<\/strong><\/h4>\n<p>As a manager, you want to support your employees and motivate them to perform at their best. \u00a0When employees disclose personal or family problems, you can demonstrate your care and concern by reminding them of the confidential services provided by the FSAO.\u00a0 It\u2019s often more challenging when the personal problems are impacting the employee\u2019s attendance or performance.\u00a0 In such cases, the FSAO can provide you with confidential guidance on how to sensitively address this with the employee.\u00a0 Consider consulting with the FSAO when you notice problems such as:<\/p>\n<ul>\n<li>Absenteeism or frequent tardiness<\/li>\n<li>Declining or inconsistent work performance<\/li>\n<li>Increased errors, accidents, missed deadlines<\/li>\n<li>Difficulties with concentration, confusion<\/li>\n<li>Changes in attitude, mood, or personality<\/li>\n<li>Unusual behavior or appearance<\/li>\n<\/ul>\n<p>The FSAO can help you determine whether a referral to their services is appropriate, and if so, how to communicate this to the employee.\u00a0 Managers need to be careful to avoid statements which suggest they perceive the individual as having a disability.\u00a0 Employees\u2019 involvement with the FSAO is voluntary, as is their decision to grant permission for the FSAO to inform their supervisor of the contact.\u00a0 In cases where an employee does grant permission, the FSAO will not disclose the specific nature of the employee\u2019s problem, only that they are working with the FSAO toward a resolution.<\/p>\n<p>Complete a <a href=\"https:\/\/www.bu.edu\/fsao\/contact\/\">Contact Form<\/a>, <a href=\"mailto:fsao@bu.edu\">email us<\/a> or call 617-353-5381 to schedule a consultation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Faculty Staff Assistance Office provides support to managers through consultation, employee referrals, workgroup interventions, and manager coaching and education. FSAO counselors specialize in addressing behavioral concerns in the workplace, offering guidance to managers on how best to approach sensitive matters with employees.\u00a0 Areas for consultation include: Employees experiencing personal, performance or behavioral issues Questions [&hellip;]<\/p>\n","protected":false},"author":16338,"featured_media":0,"parent":2693,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/2607"}],"collection":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/users\/16338"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/comments?post=2607"}],"version-history":[{"count":14,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/2607\/revisions"}],"predecessor-version":[{"id":3176,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/2607\/revisions\/3176"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/pages\/2693"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/fsao\/wp-json\/wp\/v2\/media?parent=2607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}