{"id":418,"date":"2009-07-31T08:30:12","date_gmt":"2009-07-31T12:30:12","guid":{"rendered":"https:\/\/www.bu.edu\/eso\/?page_id=418"},"modified":"2009-10-13T14:09:43","modified_gmt":"2009-10-13T18:09:43","slug":"reporting-an-incident","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/eso\/help-support\/security\/reporting-an-incident\/","title":{"rendered":"Reporting an Incident"},"content":{"rendered":"<p><a href=\"\/eso\/files\/2009\/07\/eso-banner-3.jpg\"><img loading=\"lazy\" class=\"alignnone size-medium wp-image-39\" src=\"\/eso\/files\/2009\/07\/eso-banner-3.jpg\" alt=\"eso-banner-3\" width=\"640\" height=\"150\" \/><\/a><\/p>\n<p>If you believe a computer, a network account, University data, or other networked resources has been compromised, immediately contact NetHelp at <a href=\"mailto:ESO-NetHelp@bu.edu\">ESO-NetHelp@bu.edu<\/a> or call the NetHelp line at x3-7328 to report the incident.<\/p>\n<p>Provide detailed information, and remember to <strong>preserve all evidence<\/strong> in case other departments such as Human Resources, Office of Information Technology, or BU Police need to be involved.<\/p>\n<p>Some examples are:<\/p>\n<ul>\n<li>Hardware theft or damage<\/li>\n<li>Computer abuse<\/li>\n<li>Viral infection or worm propagation<\/li>\n<li>Compromise of University data<\/li>\n<li>Use of University resources for threats or harassment<\/li>\n<li>Unauthorized changes to  your computer<\/li>\n<li>User account compromise<\/li>\n<li>Significant and sudden performance degradation of your computer<\/li>\n<li>Victim of spoof or phishing scam, or of a &#8220;Social Engineering&#8221; attempt (i.e.: Someone calls you or e-mails you &#8220;pretending&#8221; to be a system administrator and asks you for your passwords, pin numbers, personal information, etc.)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>If you believe a computer, a network account, University data, or other networked resources has been compromised, immediately contact NetHelp at ESO-NetHelp@bu.edu or call the NetHelp line at x3-7328 to report the incident. Provide detailed information, and remember to preserve all evidence in case other departments such as Human Resources, Office of Information Technology, or [&hellip;]<\/p>\n","protected":false},"author":1187,"featured_media":0,"parent":674,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/pages\/418"}],"collection":[{"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/users\/1187"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/comments?post=418"}],"version-history":[{"count":10,"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/pages\/418\/revisions"}],"predecessor-version":[{"id":593,"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/pages\/418\/revisions\/593"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/pages\/674"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/eso\/wp-json\/wp\/v2\/media?parent=418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}