Unlocking Your Account

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Network/Exchange
If you enter your network password incorrectly three times while trying to login and lock your account, your network Data Security Administrator (DSA) can unlock it for you. If your DSA is unavailable, you can contact the NetHelp line at x3-7328 for assistance. Please also note that your account does release itself after a 30 minute lockout duration.

IS&T (Mainframe)
If you enter your UIS password incorrectly three times while trying to login to the mainframe and suspend your account, your IS&T DSA can unsuspend it for you. If your IS&T DSA is unavailable, please contact the UIS Information Security line at x3-9004 for assistance.

Kerberos
If you have a undetermined problem with your Kerberos password, please contact your network DSA to help you with resolving the issue with Information Systems & Technology. If your DSA is unavailable, you can contact ESO-NetHelp@bu.edu or call the NetHelp line at x3-7328 to request assistance.