{"id":1488,"date":"2020-03-27T11:17:14","date_gmt":"2020-03-27T15:17:14","guid":{"rendered":"https:\/\/www.bu.edu\/engit\/?page_id=1488"},"modified":"2020-04-06T15:37:53","modified_gmt":"2020-04-06T19:37:53","slug":"login-loop","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/engit\/knowledge-base\/login-loop\/","title":{"rendered":"Login Loop"},"content":{"rendered":"<p>If you are experiencing a repeated loop back to the login screen when trying to log into a BU website, please try the following troubleshooting options:<\/p>\n<ol>\n<li>Use the <a href=\"http:\/\/www.bu.edu\/tech\/services\/cccs\/remote\/vpn\/use\/\">BU VPN<\/a><\/li>\n<li>Try a different browser<\/li>\n<li>Clear your browser&#8217;s cookies and site data and then restart your browser and try again. Clearing cookies and site data can be performed in the following way:\n<ul>\n<li><a href=\"https:\/\/support.google.com\/accounts\/answer\/32050\">Chrome<\/a>: Customize and Control Google Chrome &gt; More Tools &gt; Clear Browsing Data<\/li>\n<li><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/clear-cookies-and-site-data-firefox\">Firefox<\/a>: Open Menu &gt;Options\/Preferences &gt; Privacy and Security &gt; Cookies and Site Data &gt; Clear Data<\/li>\n<li><a href=\"https:\/\/support.apple.com\/guide\/safari\/manage-cookies-and-website-data-sfri11471\/mac\">Safari<\/a>: Preferences &gt; Privacy &gt; Remove Website Data<\/li>\n<\/ul>\n<\/li>\n<li>For many this issue seems to resolve itself after a little bit of time and trying again. Possibly due to cookies getting automatically updated.<\/li>\n<\/ol>\n<p>If none of the above resolves the issue, please contact ENG IT at <a href=\"mailto:enghelp@bu.edu\">enghelp@bu.edu<\/a> or 617-353-5303.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you are experiencing a repeated loop back to the login screen when trying to log into a BU website, please try the following troubleshooting options: Use the BU VPN Try a different browser Clear your browser&#8217;s cookies and site data and then restart your browser and try again. Clearing cookies and site data can [&hellip;]<\/p>\n","protected":false},"author":1322,"featured_media":0,"parent":82,"menu_order":14,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/pages\/1488"}],"collection":[{"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/users\/1322"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/comments?post=1488"}],"version-history":[{"count":7,"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/pages\/1488\/revisions"}],"predecessor-version":[{"id":1496,"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/pages\/1488\/revisions\/1496"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/pages\/82"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/engit\/wp-json\/wp\/v2\/media?parent=1488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}