{"id":12035,"date":"2014-10-09T14:21:28","date_gmt":"2014-10-09T18:21:28","guid":{"rendered":"https:\/\/www.bu.edu\/cpo\/?page_id=12035"},"modified":"2026-03-26T13:08:21","modified_gmt":"2026-03-26T17:08:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/cpo\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

We have compiled this list of the most common questions as a resource to help our students, faculty, and staff quickly find the information they need. This list is constantly evolving, and we welcome your suggestions for additional questions or topics that you would like to see addressed, so please don’t hesitate to reach out to us.<\/a><\/span><\/p>\n

Contacts<\/strong><\/h2>\n
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Who do I contact for facilities-related issues in my space?<\/h5>\n
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For faculty and staff on the CRC, your area manager<\/a> is your first point of contact for all cleaning and maintenance services. On the Medical Campus, please contact the Control Center at 617-358-4144 or your department administrator and they will be able to identify the requestor for your department.<\/p>\n

Students should contact their RA or Residence Life Office<\/a>.<\/p>\n

Residential and commercial tenants of BU Real Estate, including SIS Properties and properties not managed by Facilities Management & Operations, should contact Real Estate<\/a> directly with any maintenance concerns at (617-353-4102). For more information, visit the Real Estate maintenance page.<\/a><\/p>\n<\/div>\n<\/div>\n

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Who do I contact if my space is too hot or too cold? <\/h5>\n
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Please contact the Operations & Service Center at 617-353-2105 if you are on the Charles River Campus or Fenway Campus, or the Control Center at 617-358-4144 if they are on the Medical Campus.<\/p>\n<\/div>\n<\/div>\n

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Who do I contact if I need waste or recycling removed?<\/h5>\n
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Contact your area manager<\/a> for low-volume removal or the Facilities Operations & Service Center at 617-353-2105.<\/p>\n

For high-volume, or off-hour removal, on the Charles River or Fenway Campuses, contact the Facilities Operations & Service Center at 617-353-2105. On the Medical Campus, please contact the Control Center at 617-358-4144. If your urgent request is also a specialty recycling request, please contact Sarah Healey, at srhealey@bu.edu<\/a>, and the BU Recycling Resource Manager.<\/a><\/p>\n

For specialty recycling inquiries, please contact Sarah Healey at srhealey@bu.edu<\/a> and the BU Recycling Resource Manager.<\/a><\/p>\n<\/div>\n<\/div>\n

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Who do I contact about waste and recycling or to request bins for my space?<\/h5>\n
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Please complete the form at the bottom of the How to Recycle Page<\/a> to request new bins. To request waste or recycling removal on the Charles River or Fenway Campuses, contact the Facilities Operations & Service Center at 617-353-2105. On the Medical Campus, please contact the Control Center at 617-358-4144.<\/p>\n<\/div>\n<\/div>\n

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Who do I contact about secure shredding bins?<\/h5>\n
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Please complete the form at the bottom of the How to Recycle Page<\/a> to request secure shredding bins.<\/p>\n<\/div>\n<\/div>\n

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<\/h5>\n
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Call the Operations & Service Center at 617-353-2105 if you are on the Charles River Campus or Fenway Campus, or the Control Center at 617-358-4144 if you are on the Medical Campus and provide the elevator\u2019s location and as complete a description of the problem as possible.<\/p>\n<\/div>\n<\/div>\n

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Please contact BU Vending Services.<\/a><\/p>\n<\/div>\n<\/div>\n

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Who do I contact for facilities-related issues I see on campus (eg: ice, spills, lights out, etc.)<\/h5>\n
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On the Charles River or Fenway Campuses, contact the Facilities Operations & Service Center at 617-353-2105.<\/p>\n

On the Medical Campus, please contact the Control Center at 617-358-4144.<\/p>\n<\/div>\n<\/div>\n

 <\/p>\n

Service Requests<\/strong><\/h2>\n
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How do I request additional cleaning services?<\/h5>\n
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On the Charles River or Fenway campuses, your area manager<\/a> is your main point of contact for all cleaning and maintenance services.<\/p>\n

On the Medical campus, please contact your department administrator so they can place a Facilities Service Request (FSR).<\/p>\n<\/div>\n<\/div>\n

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How do I change or cancel my service request?<\/h5>\n
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On the Charles River or Fenway Campuses, contact the Facilities Operations & Service Center at 617-353-2105. On the Medical Campus, please contact the Control Center at 617-358-4144. Have your work order number, or FSR number, in hand.<\/p>\n<\/div>\n<\/div>\n

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How do I request Facilities Management & Operations assistance for an event set up and how much will it cost?<\/h5>\n
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Learn more about how to request an event setup and get a cost estimate here<\/a>.<\/p>\n<\/div>\n<\/div>\n

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How do I request a space change\/use change?<\/h5>\n
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The PM Web Portfolio Manager for your department should submit a request through PM Web. Contact your department administrator to identify your portfolio manager. Additionally, you can contact ithelp@bu.edu<\/a> so they can route your request appropriately.<\/p>\n<\/div>\n<\/div>\n

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What products are provided by Facilities Management & Operations?<\/h5>\n
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Essential products are provided by our department, such as menstrual products, toilet paper, soap, paper towels, hand sanitizer, and filters for bottle-fill stations. In classrooms, chalk, dry-erase markers, and erasers are provided.<\/p>\n<\/div>\n<\/div>\n

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What does Facilities Management & Operations pay for? What is the department responsible for? <\/h5>\n
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Facilities pays for building maintenance, infrastructure, and cleaning.\u00a0 We do not provide furniture, special cleaning, or new additions to your space. If you are seeking these types of improvements to your space, please coordinate with your departmental administrator.<\/p>\n

More information about which services are billed to FMO and which are billed to the department can be found in the Base Maintenance vs. Billable Services Guide<\/a>.<\/p>\n<\/div>\n<\/div>\n

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How do I request a new key for my space?<\/h5>\n
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For faculty and staff, please put in a request through CAMMS via your department requestor.<\/p>\n

For students, report lost or stolen keys to the Residence Life office for your area, your resident assistant, or the resident assistant on call. Visit this page<\/a> to learn more.<\/p>\n<\/div>\n<\/div>\n

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How do I request card access to a space?<\/h5>\n
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Faculty and staff should contact their department administrators. Additionally, you may contact<\/a> the Building & Security Systems team with any questions.<\/p>\n<\/div>\n<\/div>\n

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What do I do if I get locked out?<\/h5>\n
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Faculty and staff should call the Operations & Service Center at 617-353-2105 if you are on the Charles River Campus or Fenway Campus, or the Control Center at 617-358-4144 if you are on the Medical Campus<\/p>\n

Students should contact the residence office, your resident assistant, or the resident assistant on call. Visit this page<\/a> to learn more.<\/p>\n<\/div>\n<\/div>\n

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What can I do to prevent pest infestations?<\/h5>\n
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