{"id":80,"date":"2013-04-13T19:37:45","date_gmt":"2013-04-13T23:37:45","guid":{"rendered":"https:\/\/www.bu.edu\/classrooms\/?page_id=80"},"modified":"2024-01-31T12:01:50","modified_gmt":"2024-01-31T17:01:50","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/classrooms\/tech-support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

Please Note:\u00a0 If your question is not answered below, or you would like clarification on any content, please create a ServiceNow ticket by sending an email to classrooms@bu.edu<\/a>.\u00a0 A representative from Learning & Event Technology Services (LETS) will follow up with you regarding your request.<\/p>\n

Visit the Find-A-Classroom<\/a> section of the main Classrooms page to search for your classroom.<\/p>\n

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How do I connect my Apple laptop with USB-C to the classroom?<\/strong><\/p>\n

You will need an Apple USB-C adapter with USB and HDMI ports. Watch our video here detailing how to connect:<\/p>\n

Adapters and connections PC\/MAC<\/a><\/p>\n

Exactly how many and which type of microphones will be standard for classrooms in CAS?<\/strong><\/p>\n

There are several different types of spaces in the CAS building and across campus. The project will be adding ceiling drop pendant microphones over the instructor and over the student area of each classroom, regardless of the building. Some rooms included in the project will have an additional microphone in the camera at the back of the room. Rooms with existing full Echo360 lecture capture solutions will retain the existing number of ceiling microphones that have been in place for that solution but those will be bridged to also be used for Zoom on a built-in PC, if there is one, or on a faculty laptop. If the ceiling microphones do not sound sufficient for your uses, you may come to our office in CAS B05 and pickup a Jabra USB microphone that can connect to any computer.<\/p>\n

Will every currently booked classroom have working Echo360 lecture capture, or if my assigned room does not list this resource, do I need to request it?<\/strong><\/p>\n

Not every room has Echo360 capture. If you require Echo360 for lecture capture, you can request that. However, Zoom is used by many institutions for lecture capture because you can record the meeting and have that for students to refer to later. In this way, lecture capture will be available in all rooms that are listed as Zoom Capable. In Registrar classrooms, you can look up classroom technology and room attributes in the Find a Classroom<\/a> tool located on the www.bu.edu\/classrooms website.<\/p>\n

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