originally appeared on March 12, 2026.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"If you\u2019ve ever worked a service job, you\u2019ve probably faced a customer who pushed you to the limit: rudely questioning your competence, complaining about a long wait you didn\u2019t cause, rolling their eyes when you explain store policy. You smile anyway, because that\u2019s what you\u2019re trained to do… But according to a new study coauthored […]<\/p>\n","protected":false},"author":22310,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/posts\/16937"}],"collection":[{"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/users\/22310"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/comments?post=16937"}],"version-history":[{"count":1,"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/posts\/16937\/revisions"}],"predecessor-version":[{"id":16938,"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/posts\/16937\/revisions\/16938"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/media?parent=16937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/categories?post=16937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/ciss\/wp-json\/wp\/v2\/tags?post=16937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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If you\u2019ve ever worked a service job, you\u2019ve probably faced a customer who pushed you to the limit: rudely questioning your competence, complaining about a long wait you didn\u2019t cause, rolling their eyes when you explain store policy. You smile anyway, because that\u2019s what you\u2019re trained to do… But according to a new study coauthored by a Boston University researcher, the stress of those encounters does not always stay at work.<\/p>\n