{"id":659,"date":"2009-08-18T13:16:57","date_gmt":"2009-08-18T17:16:57","guid":{"rendered":"http:\/\/www.bu.edu\/vpfa\/?page_id=659"},"modified":"2026-05-14T11:57:54","modified_gmt":"2026-05-14T15:57:54","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/cfo\/home\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<h5 style=\"text-align: center;\"><span>In an effort to serve you better, a<\/span><span>ll general inquiries for Financial Affairs should be submitted through our\u00a0<\/span><a aria-label=\"Link Customer Service Portal\" title=\"https:\/\/bu.service-now.com\/fa\" href=\"https:\/\/bu.service-now.com\/fa\" rel=\"noopener noreferrer\" target=\"_blank\" tabindex=\"-1\">Customer Service Portal<\/a><span>. If you would prefer to connect with a Financial Affairs representative by phone, please call 617-353-2290 during normal business hours (Monday through Friday from 9am to 5pm).<\/span><\/h5>\n<h3><a href=\"https:\/\/bu.service-now.com\/fa\">Financial Affairs Customer Service Portal<\/a><\/h3>\n<p>Please utilize this web based <a href=\"https:\/\/bu.service-now.com\/fa\">Customer Service Portal<\/a> for the quickest response to your questions.<\/p>\n<h3>Visit Us<\/h3>\n<p>For directions to our offices, click on the interactive <a href=\"https:\/\/maps.bu.edu\/?id=647#!ce\/29654?m\/579827?s\/\">Boston University Maps<\/a>.<\/p>\n<h3>Call Us<\/h3>\n<p>If you\u2019re not sure of the right person to speak to or which department can help with your query, please call 617-353-2290.<\/p>\n<h3>Senior Staff<\/h3>\n<table class=\"styled_table\" style=\"width: 100%;\" border=\"0\">\n<thead>\n<tr>\n<td>Name<\/td>\n<td>Title<\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><a href=\"mailto:ntirella@bu.edu\">Nicole Tirella<\/a><\/td>\n<td>Senior Vice President, Chief Financial Officer &amp; Treasurer<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><strong>*Please address inquiries to the Executive Assistant below*<\/strong><\/td>\n<\/tr>\n<tr>\n<td><a href=\"mailto:spetteng@bu.edu\">Sarah Pettengill<\/a><\/td>\n<td>Executive Assistant to the Senior Vice President for Financial Affairs<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\">\n<a href=\"mailto:briand1@bu.edu\">Brian Donaldson<\/a><\/td>\n<td>Vice President, Financial Operations<\/td>\n<\/tr>\n<tr>\n<td><a href=\"MAILTO:kmahalo@bu.edu\">Karen Mahalo<\/a><\/td>\n<td>Associate Vice President, Controller<\/td>\n<\/tr>\n<tr>\n<td><a href=\"mailto:dhoadley@bu.edu\"><span class=\"cf0\">Diana Hoadley<\/span><\/a><!--EndFragment --><\/td>\n<td>Associate VP, Debt &amp; Treasury<\/td>\n<\/tr>\n<tr>\n<td><a href=\"mailto:kmcvey@bu.edu\">Kelly Lockard<\/a><\/td>\n<td>Associate Vice President, Continuous Improvement and Data Analytics<\/td>\n<\/tr>\n<\/tbody>\n<tbody>\n<tr>\n<td><a href=\"mailto:candream@bu.edu\">Marion Candrea<\/a><\/td>\n<td>Associate Vice President, Internal Audit and Advisory Services<\/td>\n<\/tr>\n<tr>\n<td><a href=\"mailto:rcmoore@bu.edu\">Randall Moore<\/a><\/td>\n<td>Associate Vice President, Chief Procurement Officer<\/td>\n<\/tr>\n<tr>\n<td><a href=\"mailto:jdonohue@bu.edu\">James (Jim) Donohue<\/a><\/td>\n<td>Assistant Vice President, Risk Management<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an effort to serve you better, all general inquiries for Financial Affairs should be submitted through our\u00a0Customer Service Portal. If you would prefer to connect with a Financial Affairs representative by phone, please call 617-353-2290 during normal business hours (Monday through Friday from 9am to 5pm). Financial Affairs Customer Service Portal Please utilize this [&hellip;]<\/p>\n","protected":false},"author":1688,"featured_media":0,"parent":3,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/659"}],"collection":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/users\/1688"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/comments?post=659"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/659\/revisions"}],"predecessor-version":[{"id":12946,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/659\/revisions\/12946"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/3"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/media?parent=659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}