{"id":27,"date":"2009-02-25T10:47:41","date_gmt":"2009-02-25T15:47:41","guid":{"rendered":"http:\/\/www.bu.edu\/vpfa\/?page_id=111"},"modified":"2026-05-14T12:02:14","modified_gmt":"2026-05-14T16:02:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/cfo\/administrative-support\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p><img loading=\"lazy\" src=\"https:\/\/www.bu.edu\/cfo\/files\/images\/banners\/07.jpg\" alt=\"Campus Scene\" width=\"636\" height=\"200\" class=\"alignnone\" \/><\/p>\n<ul>\n<li style=\"text-align: left;\"><a href=\"#contact\">How can I contact Systems Support for help?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#account\">I\u2019m locked out and can\u2019t access my e-mail or network account. What should I do?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#password\">What do I do if I forget my password?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#software\">I have a piece of software I want installed on a computer. Who should I contact?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#away\">How do I check my e-mail when I\u2019m away from the office?<\/a><\/li>\n<li style=\"text-align: left;\"><a href=\"#access\">How do I access the Financial Affairs network from home?<\/a><\/li>\n<\/ul>\n<h3 style=\"text-align: left;\"><a name=\"help\"><\/a>How can I contact Systems Support for help?<\/h3>\n<p style=\"text-align: left;\">We are available by e-mail, phone, or in person. Visit our <a href=\"https:\/\/www.bu.edu\/cfo\/administrative-support\/desktop-support-links\/\">Desktop Support Page<\/a> for details.<\/p>\n<h3 style=\"text-align: left;\"><a name=\"account\"><\/a>I\u2019m locked out and can\u2019t access my e-mail or network account. What should I do?<\/h3>\n<p style=\"text-align: left;\">If you know your password, wait 15 minutes and try again. If you need your account unlocked immediately, get in touch with one of <a href=\"https:\/\/www.bu.edu\/cfo\/administrative-support\/desktop-support-links\/\">our experts<\/a>.<\/p>\n<h3 style=\"text-align: left;\"><a name=\"password\"><\/a>What do I do if I forget my password?<\/h3>\n<ul style=\"text-align: left;\">\n<li>For Mac\/e-mail or Windows\/e-mail password resets, please contact Greg Johnston at 617-353-6460 or <a href=\"mailto:gjohnsto@bu.edu\">gjohnsto@bu.edu<\/a><\/li>\n<li>For UIS password resets or lockouts, please contact Brian Masterson at 617-353-2290 or <a href=\"mailto:mastersb@bu.edu\">mastersb@bu.edu <\/a><\/li>\n<\/ul>\n<p style=\"text-align: left;\">You can find the names and contact information of our other experts on the <a href=\"https:\/\/www.bu.edu\/cfo\/administrative-support\/desktop-support-links\/\">Desktop Support Page<\/a>.<\/p>\n<h3 style=\"text-align: left;\"><a name=\"software\"><\/a>I have a piece of software I want installed on a computer. Who should I contact?<\/h3>\n<p style=\"text-align: left;\">Systems Support manages all the software installations within Financial Affairs. Only University purchased, licensed, and supported software may be installed on a University-owned computer. Contact Systems Support to arrange an installation.<\/p>\n<h3 style=\"text-align: left;\"><a name=\"away\"><\/a>How do I check my e-mail when I\u2019m away from the office?<\/h3>\n<p style=\"text-align: left;\">Go to <a href=\"https:\/\/www.bu.edu\/webmail\/\">https:\/\/www.bu.edu\/webmail <\/a>and log into Office 365 with your user name and password.<\/p>\n<h3 style=\"text-align: left;\"><a name=\"access\"><\/a>How do I access the Financial Affairs network from home?<\/h3>\n<p style=\"text-align: left;\">Download, install, and connect to the Boston University Virtual Private Network. Instructions are included <a href=\"http:\/\/www.bu.edu\/tech\/services\/support\/remote\/vpn\/\">here<\/a>. Once connected, double click My Computer and connect to the shared drives.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How can I contact Systems Support for help? I\u2019m locked out and can\u2019t access my [&hellip;]<\/p>\n","protected":false},"author":1688,"featured_media":0,"parent":19,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"bu-landing","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/27"}],"collection":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/users\/1688"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":33,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":12948,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/27\/revisions\/12948"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}