{"id":10003,"date":"2022-11-18T12:10:12","date_gmt":"2022-11-18T17:10:12","guid":{"rendered":"https:\/\/www.bu.edu\/cfo\/?page_id=10003"},"modified":"2024-04-18T15:03:44","modified_gmt":"2024-04-18T19:03:44","slug":"mr-faqs","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/cfo\/controller\/departments\/rfo\/miscellaneous-receivables\/mr-faqs\/","title":{"rendered":"Miscellaneous Receivables FAQ&#8217;s"},"content":{"rendered":"<p><img loading=\"lazy\" src=\"\/cfo\/files\/2022\/08\/vecteezy_business-team-meeting-professional-investor-working-new_8889315_62-1024x681.jpg\" alt=\"\" width=\"1024\" height=\"681\" class=\"aligncenter wp-image-9925 size-large\" srcset=\"https:\/\/www.bu.edu\/cfo\/files\/2022\/08\/vecteezy_business-team-meeting-professional-investor-working-new_8889315_62-1024x681.jpg 1024w, https:\/\/www.bu.edu\/cfo\/files\/2022\/08\/vecteezy_business-team-meeting-professional-investor-working-new_8889315_62-451x300.jpg 451w, https:\/\/www.bu.edu\/cfo\/files\/2022\/08\/vecteezy_business-team-meeting-professional-investor-working-new_8889315_62-768x511.jpg 768w, https:\/\/www.bu.edu\/cfo\/files\/2022\/08\/vecteezy_business-team-meeting-professional-investor-working-new_8889315_62-1536x1022.jpg 1536w, https:\/\/www.bu.edu\/cfo\/files\/2022\/08\/vecteezy_business-team-meeting-professional-investor-working-new_8889315_62-2048x1363.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2 id=\"faqs-for-boston-university-departments\">FAQs for\u00a0Boston University Departments<\/h2>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> What does Miscellaneous Receivables do?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>Miscellaneous Receivables is responsible for processing all non-student, non-sponsored research invoicing for sales and services rendered by University departments to organizations and\/or individuals outside of the University.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> Can I invoice Boston University departments via Miscellaneous Receivables?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>To order services from and send invoices to a department within the University, Faculty and Staff can submit one of the following service requests;\n<ul>\n<li>Internal Service Request (ISR) \u2013 used to order services from other University departments and service providers (e.g., Publications Production, Dining Services, Campus Catering)<\/li>\n<li>Facilities Service Requests (FSR) \u2013 used to order routine, non-routine, or emergency building maintenance for both the Charles River and Medical Campus.<br \/>\n<a href=\"https:\/\/www.bu.edu\/facilities\/request-services\/\">For more information about FSRs click here<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> Can I invoice through Miscellaneous Receivables for a grant account?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>No. To invoice for a grant account (grant beginning with 50xxxxxx or 55xxxxxx or an IO beginning with 950xxxxxxx or 955xxxxxxx), please contact <a href=\"mailto:miscrec@bu.edu\">Research Financial Operations<\/a>.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> How do I create an account number for a new customer?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li><a href=\"\/cfo\/files\/2023\/03\/Instructions-To-Create-Accounts-Receivable-Customer.pdf\">See instructions on How To Create an AR Customer<\/a><\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> How do I update an address for a Miscellaneous Receivables customer?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>This is the same as creating an account number for a new customer, except that you indicate that the <a href=\"\/cfo\/files\/2023\/03\/Instructions-To-Change-Existing-Accounts-Receivable-Customer.pdf\">change is to existing Customer Data<\/a>.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" src=\"\/cfo\/files\/2022\/09\/MR-Pic-1.jpg\" alt=\"\" width=\"372\" height=\"144\" class=\"wp-image-10007 alignnone\" \/><\/p>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> How do I determine if a customer has paid an invoice?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><a href=\"\/cfo\/files\/2023\/03\/Reviewing-customer-Accounts-for-Open-Receivables.pdf\">Reviewing customer Accounts for Open Receivables<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> What General Ledger code should I use for my revenue?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>The most frequently used revenue General Ledger (GL) accounts are as follows:\n<ul>\n<li>401030 \u2013 Workshop Tuition \u2013 Other<\/li>\n<li>420010 \u2013 Sales Revenue \u2013 Services<\/li>\n<li>420030 \u2013 Receipts and Credits<\/li>\n<\/ul>\n<\/li>\n<li>Link to GL accounts: <a href=\"http:\/\/www.bu.edu\/cfo\/comptroller\/resources\/\">http:\/\/www.bu.edu\/cfo\/comptroller\/resources\/<\/a><\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<p>&nbsp;<\/p>\n<h2 id=\"faqs-for-boston-university-departments\">FAQs for External Customers<\/h2>\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> Who should I contact if I have a question regarding my invoice?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>Please email us at\u00a0<a href=\"mailto:miscrec@bu.edu\">miscrec@bu.edu<\/a>\u00a0for both further guidance and instructions or call our front desk at 617-353-4555.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> What is the difference between an \u201coriginal invoice\u201d and an \u201caccount statement\u201d \u2013 which one should I pay?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>An invoice is a single bill for services rendered. An account statement is a complete overview of all of the open items on your account as of the date the statement was generated. All open invoices, unmatched payments and adjustments that have been charged to the account are included on an account statement.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> Who should I contact if I made a payment and it is not reflected on my account statement?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>First, check the date of the statement. Any payment that was not received by the date the statement was generated will not be included. For further assistance, please contact <a href=\"mailto:rtsang@bu.edu\">Roger Tsang<\/a> or <a href=\"mailto:tdc1124@bu.edu\">Tom Cummings<\/a> for both further guidance and instructions. If you are unsure of who to contact please call 617-353-4555.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> When is my invoice due?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>Unless otherwise noted, all invoices are due and payable to Miscellaneous Receivables upon receipt.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> How do I notify Miscellaneous Receivables regarding a name or address change?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>Information may be updated in either of the following ways:\n<ul>\n<li>Notify your Boston University department contact and inform them of the change<\/li>\n<li>Notify the Miscellaneous Receivables Department (miscrec@bu.edu)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> Does Miscellaneous Receivables accept credit card payments for invoice balances?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul>\n<li>No. As of May 2022, we are no longer accepting credit card payments for Miscellaneous Receivables invoice balances.<\/li>\n<\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> How do I Create an Accounts Receivable Customer?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<p><a href=\"\/cfo\/files\/2023\/03\/Instructions-To-Create-Accounts-Receivable-Customer.pdf\">Instructions on How To Create an AR Customer<\/a><\/p>\n<ul><\/ul>\n<p><\/div>\n<\/div>\n\n<div class=\"bu_collapsible_container \" aria-live=\"polite\" data-customize-animation=\"false\"><h5 class=\"bu_collapsible\" aria-expanded=\"false\"tabindex=\"0\" role=\"button\"> How do I Change an Existing AR Customer?<\/h5><div class=\"bu_collapsible_section\" style=\"display: none;\"><\/p>\n<ul><\/ul>\n<p><a href=\"\/cfo\/files\/2023\/03\/Instructions-To-Change-Existing-Accounts-Receivable-Customer.pdf\">Instructions to Change Existing Accounts Receivable Customer<\/a><\/p>\n<p><\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>FAQs for\u00a0Boston University Departments &nbsp; FAQs for External Customers<\/p>\n","protected":false},"author":11591,"featured_media":0,"parent":10304,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"page-templates\/no-sidebars.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/10003"}],"collection":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/users\/11591"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/comments?post=10003"}],"version-history":[{"count":30,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/10003\/revisions"}],"predecessor-version":[{"id":11529,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/10003\/revisions\/11529"}],"up":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/pages\/10304"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/cfo\/wp-json\/wp\/v2\/media?parent=10003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}