{"id":323,"date":"2015-07-14T09:20:23","date_gmt":"2015-07-14T13:20:23","guid":{"rendered":"https:\/\/www.bu.edu\/casit\/?p=323"},"modified":"2015-07-14T09:20:23","modified_gmt":"2015-07-14T13:20:23","slug":"service-now","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/casit\/2015\/07\/14\/service-now\/","title":{"rendered":"Service-Now"},"content":{"rendered":"<p>Good Morning &#8211; CAS IT has now changed over to using Service-Now, which is the Help Request tool used by IS&amp;T. \u00a0Using this tool will help us work better with IS&amp;T, and route tickets faster to the appropriate groups, cutting down response times.<\/p>\n<p>Due to this change, we have changed our webform to allow for submissions into Service-Now through our site.<\/p>\n<p>&nbsp;<\/p>\n<p>Please let us know if you have any feedback, issues or concerns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Good Morning &#8211; CAS IT has now changed over to using Service-Now, which is the Help Request tool used by IS&amp;T. \u00a0Using this tool will help us work better with IS&amp;T, and route tickets faster to the appropriate groups, cutting down response times. Due to this change, we have changed our webform to allow for [&hellip;]<\/p>\n","protected":false},"author":3733,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/posts\/323"}],"collection":[{"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/users\/3733"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/comments?post=323"}],"version-history":[{"count":1,"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/posts\/323\/revisions"}],"predecessor-version":[{"id":324,"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/posts\/323\/revisions\/324"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/media?parent=323"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/categories?post=323"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/casit\/wp-json\/wp\/v2\/tags?post=323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}