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\u201cThose lobster rolls were amazing, weren\u2019t they?\u201d extolled <\/span>David Pavelko<\/span><\/a><\/span>, Global Hospitality Partnerships Director of Google Travel. The combination of humor and humility won over the enraptured audience as he took on the tall order of being the closing speaker after many inspiring Talks at our school\u2019s recent <\/span>Hospitality Leadership Summit<\/span><\/a>.<\/span><\/p>\n In addition to validating our student-faculty-led event committee\u2019s selection of this not-to-be-missed New England specialty, David\u2019s remark drove home the point of the irreplaceable delight of in-person events. Adding further credence to the importance of these shared sensory experiences \u2013 emblematized by the aforementioned lobster roll \u2013 <\/span>Denis Drossart<\/span>,<\/span><\/a> Vice President of Education & Talent at Selina, presented on creating connections and communities. He spoke about how these ephemeral moments spark emotions or feelings which, in turn, become memories. And this cascade of memories imbues our lives with meaning.\u00a0<\/span><\/p>\n The Summit featured executives from innovative companies that are pushing the boundaries of \u201ctraditional\u201d hospitality sectors including Medallia, REEF Technology, SDS Ventures, The Culinary Edge, Toast, and WeWork in addition to the previously mentioned, Google Travel and Selina. At the heart of it, these experience-based companies, different in many ways, share a common mission to increase human interaction. Even the <\/span>BU SHA 2022 ICON awardees,<\/span><\/a> the founders of <\/span>Airbnb,<\/span><\/a> who have made a transformative impact on our industry, still ascribe to a deep tradition of hospitality: forging relationships between hosts and guests.<\/span><\/p>\n This special edition of Boston Hospitality Review on Leadership, edited by <\/span>Taylor Peyton, Ph.D.<\/span>,<\/span><\/a> Assistant Professor, Boston University School of Hospitality Administration, and <\/span>Priyanko Guchait, Ph.D.<\/span><\/a><\/span>, Associate Professor, University of Houston, Conrad N. Hilton College of Hotel and Restaurant Management, delves into the substance of leadership. Leadership conjures up that beguiling magic that we saw from the Summit stage. <\/span>At the same time, this issue addresses that strategy and vision must take equal footing with humility. Leaders are being called upon to act more responsibly and responsively by valuing their team\u2019s time (both inside and outside of work).\u00a0<\/span><\/p>\n Rising to the intensity of the <\/span>\u201cWho\u2019s Coming with Me?\u201d<\/span><\/a> scene in the movie,<\/span> Jerry Maguire<\/span><\/i> (1996), our workforce is undergoing tumultuous turnover a.k.a. \u201cThe Great Resignation.\u201d <\/span>Graham Humphreys<\/span>,<\/span><\/a> CEO of The Culinary Edge, another Summit speaker, raised the issue of the cost of emotional labor, intrinsic to the service industry. The pandemic has brought to light many disparities and injustices in wages, working conditions, and access to opportunities. Leadership is under fire to make changes, not just to \u201cwhat\u201d their companies produce or do but \u201chow\u201d work gets done.\u00a0<\/span><\/p>\n
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