{"id":11798,"date":"2025-03-25T14:00:30","date_gmt":"2025-03-25T18:00:30","guid":{"rendered":"https:\/\/www.bu.edu\/bhr\/?p=11798"},"modified":"2025-04-08T16:05:00","modified_gmt":"2025-04-08T20:05:00","slug":"letter-from-the-editor-spring-2025","status":"publish","type":"post","link":"https:\/\/www.bu.edu\/bhr\/2025\/03\/25\/letter-from-the-editor-spring-2025\/","title":{"rendered":"Letter from the Editor &#8211; Spring 2025"},"content":{"rendered":"<figure id=\"attachment12097\" aria-describedby=\"caption-attachment12097\" style=\"width: 646px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" src=\"\/bhr\/files\/2025\/03\/shutterstock_2487244511-636x424.jpg\" alt=\"\" width=\"636\" height=\"424\" class=\"wp-image-12097 size-medium\" srcset=\"https:\/\/www.bu.edu\/bhr\/files\/2025\/03\/shutterstock_2487244511-636x424.jpg 636w, https:\/\/www.bu.edu\/bhr\/files\/2025\/03\/shutterstock_2487244511-1024x683.jpg 1024w, https:\/\/www.bu.edu\/bhr\/files\/2025\/03\/shutterstock_2487244511-768x512.jpg 768w, https:\/\/www.bu.edu\/bhr\/files\/2025\/03\/shutterstock_2487244511-1536x1024.jpg 1536w, https:\/\/www.bu.edu\/bhr\/files\/2025\/03\/shutterstock_2487244511-2048x1366.jpg 2048w\" sizes=\"(max-width: 636px) 100vw, 636px\" \/><figcaption id=\"caption-attachment12097\" class=\"wp-caption-text\">By <a href=\"https:\/\/www.shutterstock.com\/g\/ItzaVU\">ItzaVU<\/a><\/figcaption><\/figure>\n<h2>Hospitality in Action: Insights from Experience Innovators<\/h2>\n<p><span data-contrast=\"none\">The practice of hospitality is about creating experiences that are deliberate, productive, meaningful, and memorable. Authentic connection has never been more vital and our ability to craft experiences that resonate with individuals and communities has never been more essential.<\/span><span data-ccp-props=\"{&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">In this edition of the Boston Hospitality Review, we feature interviews with seven remarkable Experience Innovators who exemplify the transformative power of hospitality across various industries:<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Jenn Bouchard, <\/span><\/b><span data-contrast=\"none\">Chief People Officer of The Museum of Ice Cream<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Kevin Brown, <\/span><\/b><span data-contrast=\"none\">CEO of the Lettuce Entertain You Restaurant Group<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Chris Cloud, <\/span><\/b><span data-contrast=\"none\">Senior Director of Brand Engagement at the WNDR Museum<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Karen Lemaire, <\/span><\/b><span data-contrast=\"none\">Vice President of International Patient Services at Mass General Brigham<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Stacy Moscatelli, <\/span><\/b><span data-contrast=\"none\">CEO of Original X Productions<\/span><span data-ccp-props=\"{&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Jennifer Schwierzke, <\/span><\/b><span data-contrast=\"none\">Vice President of Customer Strategy and Innovation at United Airlines<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">DJ Bosse and award-winning Chef Christopher Coombs,<\/span><\/b> Co-Founders of\u00a0Bosse &#8211; A Premiere Pickledom Experience<\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Each of these industry leaders, hailing from diverse backgrounds and sectors, shares insights on how they are incorporating <a href=\"https:\/\/www.bu.edu\/hospitality\/about\/experience-innovation\/\">Experience Innovation<\/a> into their businesses. They demonstrate how intentional human interaction can address challenges while seizing opportunities in today\u2019s complex business landscape.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">At its core, hospitality revolves around the idea of shared experiences. These experiences are the threads that weave us together, providing common reference points that bridge our diverse backgrounds and perspectives. They shape the narrative of our lives, driving how we perceive each other and the world around us. Positive encounters not only enhance our emotional well-being but also influence our behavior, nurturing a sense of belonging and understanding. And from a business perspective, hospitality can be a powerful tool to motivate action, attract and retain internal and external customers, fortify relationships, earn trust and loyalty and ultimately contribute to the bottom line.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Every interaction can be an opportunity to create lasting impressions. By focusing on intentionality in our engagements, we can transform ordinary interactions into extraordinary experiences that inspire connection and collaboration.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">As we explore the multifaceted practice of hospitality and learn from these innovators, reflect on the experiences you create in your professional and personal lives. How can you infuse purpose and intention into your interactions? By doing so, we can create a ripple effect, fostering a culture of compassion and understanding in our businesses and society.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" src=\"\/bhr\/files\/2021\/08\/Jonathan-Katz-1-600x600-1.jpeg\" alt=\"Jonathan Katz, Lecturer in Branding and Marketing\" width=\"187\" height=\"187\" class=\"alignnone\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.bu.edu\/bhr\/profile\/jonathan-katz\/\">Jonathan Katz<\/a><br \/>\n<\/span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW16678097 BCX0\"><span class=\"NormalTextRun SCXW16678097 BCX0\">Lecturer, Director of Strategic Branding and Global Experience, <\/span><\/span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW16678097 BCX0\"><span class=\"NormalTextRun SCXW16678097 BCX0\">Interim Chair of Undergraduate Programs, <\/span><\/span><span data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" class=\"TextRun SCXW16678097 BCX0\"><span class=\"NormalTextRun SCXW16678097 BCX0\">Boston University School of Hospitality Administration<\/span><\/span><\/p>\n<ul><\/ul>\n<ul><\/ul>\n<ul><\/ul>\n<ul><\/ul>\n<ul><\/ul>\n<ul><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Hospitality in Action: Insights from Experience Innovators The practice of hospitality is about creating experiences that are deliberate, productive, meaningful, and memorable. Authentic connection has never been more vital and our ability to craft experiences that resonate with individuals and communities has never been more essential.\u00a0 In this edition of the Boston Hospitality Review, we [&hellip;]<\/p>\n","protected":false},"author":22921,"featured_media":12097,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1156,1157,1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/posts\/11798"}],"collection":[{"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/users\/22921"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/comments?post=11798"}],"version-history":[{"count":5,"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/posts\/11798\/revisions"}],"predecessor-version":[{"id":12099,"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/posts\/11798\/revisions\/12099"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/media\/12097"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/media?parent=11798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/categories?post=11798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bu.edu\/bhr\/wp-json\/wp\/v2\/tags?post=11798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}