Category: Restaurants

What are leading restaurant companies doing to keep talent?

By: Sean Jung, P.h.D., Assistant Professor of Hospitality Analytics, Boston University School of Hospitality Administration Contributors: R.J. Melman, President, Lettuce Entertain You Restaurants, Jerry Murrell, CEO, Five Guys, Patti Simpson, Chief Administrative Officer, Union Square Hospitality Group, and Tawanda Starms, Vice President of RSC People Experience and Chief Diversity, Equity and Inclusion Officer, Chipotle Mexican […]

A Guide To Rethinking and Reimaging Your Restaurant

By John Barton, Boston University School of Hospitality Administration, SHA’24 and Priya Tewani, Boston University School of Hospitality Administration, MMH’22, CAS‘21 The restaurant industry is still reeling after a record-breaking and expectation-shattering summer of 2021, during which many restaurants and tourism businesses saw revenues return to within 80% of pre-pandemic levels (Statistica). Despite omicron’s toll […]

What is the Recipe for Leading Successful Creative Restaurants?

By Arturo Molina-Collado, Ph.D., Professor of Marketing, Department of Business Administration, University of Castilla-La Mancha, Toledo, Spain Introduction After the pandemic, UNWTO (2021) has stated that creativity could contribute to the success of hospitality firms; for instance, creative strategies in leading restaurants provide innovative and unique experiences (WFTA, 2021). This type of restaurant uses creativity […]

Restaurants Can Innovate and Recover From the Covid-19 Pandemic

By Eojina Kim, Ph.D., Pamplin College of Business, Virginia Tech, Yoon Jung Jang, Ph.D., School of Hotel, Restaurant, & Culinary Arts, Woosong University, and Vivica Kraak, Ph.D., Department of Human Nutrition, Foods, and Exercise, Virginia Tech Addressing the Dimensions of Sustainability During the Covid-19 Pandemic Human-induced climate change is one of the greatest current challenges, and policies […]

Sanitizer Centerpieces: Concerns for Restaurant Operations in MA

Photo Source: Canva By Dr. John Palabiyik, Dr. Suzanne Markham Bagnera, and Dr. Brendan Cronin The COVID-19 virus arrived as an unidentifiable shock to the restaurant industry. The whole hospitality industry was unexpectedly crippled by an issue that it has never experienced in its prior history. Once operators got over the antecedent trauma, they immediately […]

Resetting the Table: Concerns for Restaurant Operations in MA

Photo Source: (Lueckemeyer, 2020) By Dr. Suzanne Markham Bagnera, Dr. John Palabiyik, and Dr. Brendan Cronin State of the Massachusetts Restaurant Industry The restaurant industry in the state of Massachusetts represents, as of 2018, over 15,000 restaurants (Massachusetts Restaurant Association, n.d.).  The nearly $19 billion-dollar industry was nearly brought to a complete halt of operations […]

Kindness is not 86’d: The Spirit of Hospitality in a World of COVID-19

Source: Travel Media Group By Dr. Suzanne Markham Bagnera and Leah Tringale Beginning in March of 2020, individuals started the practice of the unfamiliar act of social distancing. Along with the uncertainty of the virus, many of us are left apprehensive about the future. Having consensual physical contact with other people and enjoying the company […]

Adaptation: Restaurants Maneuver in Response to COVID-19

Source: Canva By Leora Halpern Lanz, Sara Szymanski The last few months have been a true test for restaurants, as COVID-19 has severely disrupted the food and beverage industry – likely one of the hardest hit segments of the economy. Shelter-in-place and lockdown policies inevitably restricted people from gathering and going out to dinner, essentially damaging […]

New Massachusetts Business Interruption Insurance Bill Could Provide Lifeline to Hotels and Restaurants During the Coronavirus Pandemic

By Joshua M. Bowman On March 24, 2020, in response to the severe financial impact of the COVID-19 pandemic on the hospitality industry in the Commonwealth of Massachusetts, State Senator James B. Eldridge filed S.D. 2888, a bill entitled “An Act Concerning Business Interruption Insurance.” I am proud to say that I worked closely with […]

Tweets, Hospitality, and the Coronavirus

Picture sources: ; Twitter By Dr. Sean Jung & Dr. Mark Legg A few weeks back on March 11, 2020, the U.S. federal government signed a proclamation on restricting immigrants and nonimmigrants from the European Schengen Area who pose a risk of transmitting the Coronavirus. The proclamation became effective two days later on March 13, […]