Category: Human Resources

Sanitized Practices for Human Resources in a COVID-19 Environment

By Dr. Suzanne Markham Bagnera and Meghan Steinberg The impact that COVID-19 has had on small and large businesses, is something never seen before in more than five generations.  The closure of America has basically placed a halt to business in the hospitality industry.  This has forced many businesses to implement work from home (WFH) strategies. Historical […]

Five Actions that Increase Organizational Performance: Insights from Three Hospitality Leaders

By Taylor Peyton and Shashan Bao Successful hospitality companies are masterful at caring for their guests, but do they sometimes fall short when it comes to caring for their own staff?  People-related challenges to effective performance abound, particularly regarding attracting and retaining top talent.  According to The Bureau of Labor Statistics, the leisure and hospitality […]

Outrageous

By Michael Oshins The complexity and challenges of owning and operating a hotel have changed over the years.  Traditionally most hotels were owned and managed by the same person (or company).  In today’s marketplace, several entities can be involved, including owners, developers, management companies, brands, affiliations/consortiums and asset managers, resulting in a far more complex […]

Southern New England’s Middle-Skill Gap: Dilemma for the Hospitality Industry

By Erinn D. Tucker In various parts of the United States, there is a significant workforce shortage because of an inadequate supply of workers with in-demand skills. Even though many Americans are graduating from high school and college, employers are concerned about the preparation and specific skills of new graduates. Unless major improvements are made […]

The Healthy Hotel

By John D. Murtha Doctors say that people who exercise, eat right, reduce stress, and have a balanced outlook on life stay healthy and live longer. So, could it be said that teamwork, having the right resources, maintaining a stable operation and fostering a productive culture will make a hotel healthier and more successful over […]

Self-Confidence in the Hospitality Industry

By Michael Oshins Roman philosopher Cicero believed self-confidence was critical to one’s success: “If you have no confidence in self, you are twice defeated in the race of life. With confidence, you have won even before you have started.” This key to success was reiterated by sports legends Vince Lombardi, “Confidence is contagious. So is […]

The Four ‘Ps’ of Hospitality Recruiting

By John D. Murtha The hospitality industry relies upon a supply of college graduates for entry-level management positions. Graduates can immediately contribute valuable services to employers and their initial jobs are a start toward future roles as general managers, corporate executives, consultants, and owners. The Four P’s When recruiting the most capable young women and […]