Hotel & Lodging
-
B&Bs on Cape Cod: Is the Current Operating Model Sustainable?
January 20, 2021By: Brian Testorf, Sean Cuthbertson, & Jonathan Jaeger, MAI, LW Hospitality Advisors As one of the... [ More ]
-
Kindness is not 86’d: The Spirit of Hospitality in a World of COVID-19
July 2, 2020Source: Travel Media Group By Dr. Suzanne Markham Bagnera and Leah Tringale Beginning in... [ More ]
-
The 4 C’s of a Hotel’s COVID Communications Toolkit: Important Messaging and Touch Points to Consider for Re-Opening
June 25, 2020Source: Canva By Leora Halpern Lanz, ISHC As destinations around the globe begin to “reopen”... [ More ]
-
New Massachusetts Business Interruption Insurance Bill Could Provide Lifeline to Hotels and Restaurants During the Coronavirus Pandemic
March 27, 2020By Joshua M. Bowman On March 24, 2020, in response to the severe... [ More ]
-
Tweets, Hospitality, and the Coronavirus
March 25, 2020Picture sources: Atlanticcouncil.org ; Twitter By Dr. Sean Jung & Dr. Mark Legg A few... [ More ]
-
Navigating Hotel Operations in Times of Covid-19
March 25, 2020By Dr. Suzanne Markham Bagnera and Emily Stewart While the hotel industry has entered... [ More ]
-
The King is Naked
March 24, 2020By Dr. Apostolos Ampountolas and Dr. Mark Legg While the travel industry has been... [ More ]
-
Travel Will Not Unravel: Looking At and Beyond the COVID-19 Crisis
March 24, 2020By: Kaushik Vardharajan While the world, and the travel industry, has dealt with... [ More ]
-
Five Actions that Increase Organizational Performance: Insights from Three Hospitality Leaders
February 21, 2020By Taylor Peyton and Shashan Bao Successful hospitality companies are masterful at caring... [ More ]
-
Sleeping Under the Stars in Style: An Overview of Glamping
February 21, 2020By Stacey Dangel, Michelle LaRocca, and Jonathan Jaeger of LW Hospitality Advisors® Glamping is... [ More ]
-
On Climate Crisis: Are We Doing Too Little, Too Late?
February 13, 2020By Shanshan He, Isabella Very Why should we care about climate change? Climate change... [ More ]
-
The Future of the Gaming Industry: Challenges the Next Decade Holds for Casinos
February 13, 2020By Mark Legg With the 2010s decade in our rearview mirror, the gaming industry... [ More ]
-
Green Hotels: An Overview
March 20, 2019By Minu Agarwal and Prashant Das In this article, we adopt a real... [ More ]
-
The Necessity of Error Management Training in the Hospitality Industry
March 20, 2019By Priyanko Guchait Mistakes and errors come in all shapes and sizes. In... [ More ]
-
Panacea or peril? The implications of Neolocalism as a more intrusive form of tourism
March 20, 2019By Makarand Mody and Kyle Koslowsky The tourism industry is like a mirror:... [ More ]
-
Failure is Not Fatal: Actionable Insights on Service Failure and Recovery for the Hospitality Industry
March 20, 2019By Lisa C. Wan and Elisa Chan The service industry accounts for more... [ More ]
-
A Detailed Study of the Expected and Actual Use of Hotel Amenities
March 20, 2019By Chekitan S. Dev and Prateek Kumar[1] Introduction Choosing hotel amenities is a critical... [ More ]
-
Airbnb and the Hotel Industry: The Past, Present, and Future of Sales, Marketing, Branding, and Revenue Management
October 31, 2018By Makarand Mody and Monica Gomez For a long time, the hotel industry... [ More ]
-
How Does My Neighbor Feel About my Airbnb?
February 13, 2018By Makarand Mody, Courtney Suess & Tarik Dogru The sharing economy and Airbnb... [ More ]
-
A (Diamond) Cut Above the Rest: Improving Hotel Operations Based on TripAdvisor Rating Attributes
October 5, 2017By Suzanne Bagnera While TripAdvisor has been in operation since 2000 (TripAdvisor, 2012), [ More ]
-
A Place for Everything and Everything in Its Place: The Application of Feng Shui to Hotels
October 5, 2017By Ingrid Lin “You wouldn’t build anything in most parts of Asia without... [ More ]
-
The hotel industry’s Achilles Heel? Quantifying the negative impacts of Airbnb on Boston’s hotel performance
October 5, 2017By Tarik Dogru, PhD, Makarand Mody, PhD, Courtney Suess, PhD Airbnb is the... [ More ]
-
A Fragment of the Past: The System of Hotel Front Office Racks
June 12, 2017By Peter Szende and Pooja Reddy Front-of-House & Front Desk Have you ever really... [ More ]
-
Comparing apples and oranges? Examining the impacts of Airbnb on hotel performance in Boston
June 7, 2017By Tarik Dogru, Makarand Mody, and Courtney Suess If you are in the... [ More ]
-
Hotel Brand Websites, OTA’s, Meta Search and Wholesalers: A Distribution Dilemma Within The Industry
June 7, 2017By Nick Cohen The year is 2001, and the world is still recovering... [ More ]
-
Hospitality Healthscapes: The New Standard for Making Hospitals More Hospitable
June 7, 2017By Courtney Suess, Makarand Mody, & Gabrielle Guarracino What words come to mind... [ More ]
-
What do guests value most in Airbnb accommodations? An application of the hedonic pricing approach
June 7, 2017By Tarik Dogru and Osman Pekin The sharing economy has become a major... [ More ]
-
Family, Team or Something Else?
January 27, 2017By John Murtha I was on temporary assignment recently at another hotel in... [ More ]
-
Rules of Engagement: Building Brand Relationships
January 27, 2017By Alex Friedman Since my time at Boston University—back when Facebook was still... [ More ]
-
Corporate Social Responsibility in the Hospitality Sector
January 27, 2017By Manisha Singal and Yinyoung Rhou There is general consensus today that... [ More ]
-
“Hold on, I have to post this on Instagram”: Trends, Talk, and Transactions of the Experiential Consumer
January 27, 2017By Steve Kent “The universe is made of stories, not of atoms.”—Muriel Ruckeyser Just... [ More ]
-
C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison
January 27, 2017Tarik Dogru What are the main differences between C-corporation hotels, such as Marriott, [ More ]
-
Hospitality Branding in the Age of the Millennial
October 3, 2016By Allen Adamson and Chekitan S. Dev The Exponential Growth in Both Hospitality... [ More ]
-
Fragments of the Past
October 3, 2016By Peter Szende and Annie Holcombe The evolution of society and technology has... [ More ]
-
The Heart of Successful Hotels: Going Beyond the Monopoly Game Strategy
September 9, 2016By Joseph Khairallah and Andrea Foster To investors, hotels are real estate. At... [ More ]
-
Creating Memorable Experiences: How hotels can fight back against Airbnb and other sharing economy providers
May 27, 2016By Makarand Mody No one can deny that the hotel industry has a... [ More ]
-
Consumers’ Desires in Hostels: Addressing Latent and Explicit Needs in United States Hostels
May 25, 2016By Emily Horton Hostels: typically one’s mind pictures a grungy dorm-style hotel filled... [ More ]
-
Rebranding Before the Digital Age: 4 Strategies Used by the Sheraton New York Hotel and Towers During the 1992 Democratic National Convention
May 24, 2016By Leora Halpern Lanz, Juan Lesmes, & Erinn Tucker When a New York... [ More ]
-
Federal Minimum Wage Debate: Are Gubernatorial Politics Behind a Hotel Line Employee Wage?
May 16, 2016By Nicholas Thomas PhD. and Eric Brown PhD. As the United States approaches... [ More ]