{"id":5,"date":"2020-12-08T16:01:22","date_gmt":"2020-12-08T21:01:22","guid":{"rendered":"https:\/\/www.bu.edu\/ask-buzz\/ask-buzz\/"},"modified":"2026-07-16T11:02:52","modified_gmt":"2026-07-16T15:02:52","slug":"ask-buzz","status":"publish","type":"page","link":"https:\/\/www.bu.edu\/ask-buzz\/","title":{"rendered":"Ask BUzz"},"content":{"rendered":"<p><script type=\"text\/JavaScript\">\r\n function Redirect() {\r\nwindow.location = \"http:\/\/www.bu.edu\/firstpoint\";\r\n }\r\n setTimeout(function() {\r\nRedirect();\r\n }, 0);\r\n<\/script><\/p>\n<p><!--<strong>Hi, I'm BUzz, the new chatbot virtual assistant for the Office of the University Registrar, Undergraduate Admissions, Financial Assistance, Student Employment and the University Service Center. <\/strong>I provide support for your general questions related to the above departments any time, any day. Below is a video along with a few tips to get the best out of your interaction, and use me more effectively.\n\n<script type=\"text\/javascript\" src=\"https:\/\/embed.ocelotbot.com\/cms\/embed\/script\/31b7b199-a24f-425c-a1d1-bf2e1360ee18?current_entity=a65ae1ae-89e6-4298-b200-967300ddb174&amp;dim=480x270\"><\/script>\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Keep it simple<\/span><\/h4>\n\n\nI do best when asked one question at a time. Complex, lengthy, or several questions at once make it harder to support you.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Use question format<\/span><\/h4>\n\n\nI support you best when you speak to me in question format. For example, \u201cI am a high school student and cannot figure out how to apply\u201d, is better said as \u201cHow do I apply to BU?\u201d\n\n[collapsible heading=\"Some Common Questions &amp; How to Ask Them\" elem=\"h5\"]\n\n\n<ul>\n \t\n\n<li>Can I talk to a financial aid counselor?<\/li>\n\n\n \t\n\n<li>How do I apply for admission?<\/li>\n\n\n \t\n\n<li>How do I apply for financial aid?<\/li>\n\n\n \t\n\n<li>What is the admission application deadline?<\/li>\n\n\n \t\n\n<li>What is the financial aid application deadline?<\/li>\n\n\n \t\n\n<li>When will I get my admissions decision?<\/li>\n\n\n \t\n\n<li>When will I get my financial aid decision?<\/li>\n\n\n \t\n\n<li>How do I register for classes?<\/li>\n\n\n \t\n\n<li>Where do I send my transcripts from another school?<\/li>\n\n\n \t\n\n<li>Can I visit the campus?<\/li>\n\n\n \t\n\n<li>How long is the campus tour?<\/li>\n\n\n \t\n\n<li>What aid options are available for international students?<\/li>\n\n\n<\/ul>\n\n\nTry them by copying and pasting in the pop-up box, at the bottom-right of the page\n\n[\/collapsible]\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Use my Suggestions Button<\/span><\/h4>\n\n\n<img loading=\"lazy\" src=\"\/ask-buzz\/files\/2021\/05\/Suggestions-Icon.png\" alt=\"\" width=\"94\" height=\"62\" class=\"alignnone wp-image-109\" \/> My suggestions can be really helpful and may phrase your question in a way that I better understand it.\n\nFor example: When you ask a more complex question like \"Are there payment plans if I do not qualify for financial aid?\",\u00a0 I may offer you a better way to ask the question, and that can get you to a response, i.e., \"Do you offer a payment plan?\"\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Be specific\u2026but limit identifying details<\/span><\/h4>\n\n\nI cannot access account or person-specific information. However, I learn by identifying keywords and can provide relevant information and links. The links I direct you to saves time for both you and me, as many common questions are answered on our website.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Be sure you are asking questions about the offices I support<\/span><\/h4>\n\n\nI support the<strong> Office of the University Registrar, Undergraduate Admissions, Financial Assistance, Student Employment and the University Service Center<\/strong>. Boston University is a large university, and I know you will have many questions about our many departments, programs, and services. If you need graduate school admissions assistance or any of Boston University\u2019s other departments and services, <a href=\"http:\/\/www.bu.edu\/grad\/admission-funding\/graduate-admission\/\">please visit their websites<\/a>, or contact them directly.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">I speak four languages<\/span><\/h4>\n\n\nClick the globe icon <img loading=\"lazy\" src=\"\/ask-buzz\/files\/2020\/12\/Globe-icon.jpg\" alt=\"\" width=\"23\" height=\"22\" class=\"alignnone wp-image-22\" \/> at the top of my window if you need English, Spanish, Vietnamese or Simplified Chinese.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">I am not a human\u00a0<\/span><\/h4>\n\n\nWhile I am very intelligent and can support a lot of your general questions, I use artificial intelligence and work best when you follow the tips I have shared.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Need a human? Use my contact form option<\/span><\/h4>\n\n\nYou can say \u201ccontact a department\u201d and select the department you want. You will then get a series of prompts asking for your name, email, BU ID (if you don't have one that's okay), and the opportunity to add a more detailed inquiry. You will know your form has been submitted when I say, \"<em>Your information has been submitted. You can close this window and someone will get back to you soon, or you can continue to ask me questions.<\/em>\" One of our friendly and supportive <a href=\"http:\/\/www.bu.edu\/firstpoint\/\">FirstPoint<\/a> enrollment advisors will get back to you within two (2) business days.\n\n\n<h3>BUzz Departments<\/h3>\n\n\n\n\n<div class=\"row\" style=\"padding-left: 15px;\">\n\n\n<div class=\"column\"><strong>Boston University Financial Assistance<\/strong>\n881 Commonwealth Ave\nBoston, MA 02215\n<a href=\"mailto:finaid@bu.edu\">finaid@bu.edu<\/a>\n<a href=\"http:\/\/www.bu.edu\/finaid\" target=\"_blank\" rel=\"noopener noreferrer\">www.bu.edu\/finaid<\/a><\/div>\n\n\n\n\n<div class=\"column\"><strong>Boston University Admissions<\/strong>\n233 Bay State Rd\nBoston, MA 02215\nDomestic: <a href=\"mailto:admissions@bu.edu\">admissions@bu.edu<\/a>\nInternational: <a href=\"mailto:intadmis@bu.edu\">intadmis@bu.edu<\/a>\n<a href=\"http:\/\/www.bu.edu\/admissions\" target=\"_blank\" rel=\"noopener noreferrer\">www.bu.edu\/admissions<\/a><\/div>\n\n\n<\/div>\n\n\n\n\n<div class=\"row\" 15px=\"\">\n\n\n<div class=\"column\"><strong>Office of the University Registrar<\/strong>\n881 Commonwealth Ave\nBoston, MA 02215\n<a href=\"mailto:registrar@bu.edu\">registrar@bu.edu<\/a>\n<a href=\"http:\/\/www.bu.edu\/reg\" target=\"_blank\" rel=\"noopener noreferrer\">www.bu.edu\/reg<\/a><\/div>\n\n\n\n\n<div><\/div>\n\n\n\n\n<div class=\"column\"><strong>Boston University Service Center<\/strong>\n881 Commonwealth Ave\nBoston, MA 02215\n<a href=\"mailto:usc@bu.edu\">usc@bu.edu<\/a>\n<a href=\"http:\/\/www.bu.edu\/usc\" target=\"_blank\" rel=\"noopener noreferrer\">www.bu.edu\/usc<\/a><\/div>\n\n\n\n\n<div><\/div>\n\n\n\n\n<div class=\"column\"><strong>Boston University Student Employment\u00a0<\/strong>\n881 Commonwealth Ave\nBoston, MA 02215\n<a href=\"mailto:seo@bu.edu\">seo@bu.edu<\/a>\n<a href=\"http:\/\/www.bu.edu\/seo\" target=\"_blank\" rel=\"noopener noreferrer\">www.bu.edu\/seo<\/a><\/div>\n\n\n<\/div>\n\n\n&nbsp;\n\n[collapsible heading=\"Espa\u00f1ol\" elem=\"h4\"]\n\n<strong>Hola, soy BUzz, el nuevo asistente virtual de chatbot de la Oficina de Registro Universitario, Admisiones de Pregrado, Asistencia Financiera, Empleo Estudiantil <\/strong><strong>y el Centro de Servicios Universitarios. <\/strong> Brindo soporte para sus preguntas generales relacionadas con los departamentos anteriores 24\/7. A continuaci\u00f3n, se ofrecen algunos consejos para aprovechar al m\u00e1ximo su interacci\u00f3n:\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Mantenlo simple <\/span><\/h4>\n\n\nLo hago mejor cuando me hacen una pregunta a la vez. Las preguntas complejas, largas o varias a la vez dificultan su apoyo.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Usar formato de pregunta <\/span><\/h4>\n\n\nTe apoyo mejor cuando me hablas en formato de pregunta. Por ejemplo, \"Soy un estudiante de secundaria y no s\u00e9 c\u00f3mo presentar una solicitud\", se dice mejor como \"\u00bfC\u00f3mo puedo inscribirme en BU?\"\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Se espec\u00edfico\u2026 pero no use detalles identificativos<\/span><\/h4>\n\n\nNo puedo acceder a informaci\u00f3n espec\u00edfica de la cuenta o persona. Sin embargo, aprendo identificando palabras clave y puedo proporcionar informaci\u00f3n y enlaces relevantes. Los enlaces a los que le dirijo ahorran tiempo tanto para usted como para m\u00ed, ya que muchas preguntas comunes se responden en nuestro sitio web.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Aseg\u00farese de hacer preguntas sobre las oficinas que apoyo <\/span><\/h4>\n\n\nApoyo la <strong>Oficina del Registrador Universitario, Admisiones de Pregrado, Asistencia Financiera, Empleo Estudiantil y el Centro de Servicios Universitarios<\/strong>. La Universidad de Boston es una gran universidad y s\u00e9 que tendr\u00e1 muchas preguntas sobre nuestros numerosos departamentos, programas y servicios. Si necesita asistencia de admisi\u00f3n a la escuela de posgrado o cualquier otro departamento y servicio de la Universidad de Boston, visite sus sitios web o comun\u00edquese con ellos directamente.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">Hablo quatro idiomas<\/span><\/h4>\n\n\nHaga clic en el icono del globo terr\u00e1queo en la parte superior de mi ventana si necesita ingl\u00e9s, espa\u00f1ol, vietnamita o chino simplificado\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">No soy un humano <\/span><\/h4>\n\n\nSi bien soy muy inteligente y puedo respaldar muchas de sus preguntas generales, utilizo la inteligencia artificial y trabajo mejor cuando sigue los consejos que he compartido.\n\n\n<h4 style=\"padding-bottom: 0px; margin-bottom: 0px;\"><span style=\"color: #cc0000;\">\u00bfNecesitas un humano? Usar mi opci\u00f3n de formulario de contacto<\/span><\/h4>\n\n\nPuede decir \"contactar a un departamento\" y seleccionar el departamento que desee. A continuaci\u00f3n, recibir\u00e1 una serie de indicaciones que le solicitar\u00e1n su nombre, correo electr\u00f3nico, BU ID (si no tiene uno, est\u00e1 bien) y la oportunidad de agregar una consulta m\u00e1s detallada. Sabr\u00e1 que su formulario ha sido enviado cuando le diga: \"<em>Su informaci\u00f3n ha sido enviada. Puede cerrar esta ventana y alguien se comunicar\u00e1 con usted pronto, o puede continuar haci\u00e9ndome preguntas<\/em>\". Uno de nuestros amables y comprensivos asesores del servicio de inscripci\u00f3n se comunicar\u00e1 con usted dentro de los dos (2) d\u00edas h\u00e1biles.\n\n[\/collapsible]--><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1183,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/pages\/5"}],"collection":[{"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/users\/1183"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":50,"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":124,"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/pages\/5\/revisions\/124"}],"wp:attachment":[{"href":"https:\/\/www.bu.edu\/ask-buzz\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}