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Flint Institute of Music is looking for a CRM Manager.<\/p>\n
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ABOUT THE POSITION<\/b><\/p>\n
Under the direction of the Director of CRM & Analytics, the CRM Manager will lead the strategy, implementation and optimization of Customer Relationship Management systems and data analytics to improve customer engagement, drive loyalty and enhance business performance.<\/span><\/p>\n RESPONSIBILITES QUALIFICATIONS<\/b><\/p>\n \u2022\u00a0Bachelor\u2019s degree or 2 \u2013 5 years of relevant experience (customer services, marketing, events, arts administration, etc), required.<\/span> COMPENSATION<\/b><\/p>\n \u2022\u00a0Pay Range: $55,000 \u2013 $80,000<\/span>
\n<\/b>\u2022 Responsible for the initial build of each new season, adding shows throughout and all rentals within Tessitura.<\/span>
\n\u2022 Responsible for creating promo\/source codes, price types, and maintenance of the season throughout the year.<\/span>
\n\u2022 Collaborate with the Rental Manager in effectively communicating with renters about ticketing, zoning, and on sale dates.<\/span>
\n\u2022 In collaboration with the Marketing Director and Manager, Patron Services; create sources, promotion codes and pricing rules for all performances.<\/span>
\n\u2022 Manage and implement seating zone maps for all venues.<\/span>
\n\u2022 Inventory management, including show holds and releases via communication with Marketing and Booking teams.<\/span>
\n\u2022 Identify and implement patron development strategies and tactics to move single ticket buyers along the patron journey to packages\/subscriptions and donation paths.<\/span>
\n\u2022 Work with Directors of CRM & Analytics and Marketing to carry out strategy and analysis on audience insight initiatives, such as: New-to-File, Subscriber acquisition and retention, Single Ticket campaigns, Group Sales, and Shadow Audiences.<\/span>
\n\u2022 Point-person for pre-existing CRM integrations with Logitix, TrueTickets and YesPlan.<\/span>
\n\u2022 Assist and coordinate annual renewal and invoicing segmentation and communication for package\/subscription patrons.<\/span>
\n\u2022 Prepare mail merges and invoices. Notify marketing when ready for execution.<\/span>
\n\u2022 Within Tessitura, develop lists, prepare extractions, reports and rescaling builds as needed.<\/span>
\n\u2022 Reporting duties include set-up of internal auto-distributed reports and external for tours and day-of-show settlements.<\/span>
\n\u2022 Ensure adherence to organizational policy.<\/span>
\n\u2022 Other duties, as assigned.<\/span><\/p>\n
\n\u2022 Thorough knowledge of CRMs, computerized ticketing systems and box office ticket operations. Tessitura use, preferred.<\/span>
\n\u2022 Demonstrated leadership skills including a desire to move upwards in the organization.<\/span>
\n\u2022 Strong customer service focus.<\/span>
\n\u2022 Strong excel expertise; proficient in Microsoft Suite.<\/span>
\n\u2022 Excellent verbal and written communication skills.<\/span>
\n\u2022 Excellent analytical and mathematical skills.<\/span>
\n\u2022 Demonstrated ability to work well with people of diverse backgrounds.<\/span>
\n\u2022 Demonstrated ability to be a self-starter and maintain motivation in a fully remote role.<\/span>
\n\u2022 Ability to work under pressure of deadlines in a fast-paced environment.<\/span>
\n\u2022 Ability to work flexible hours including some nights and weekends on an on-call basis.<\/span><\/p>\n
\n\u2022 Full Time Position<\/span>
\n\u2022 Medical, Dental, and Vision Insurance<\/span>
\n\u2022 Flexible Schedule\/Remote<\/span>
\n\u2022 401k Eligible<\/span>
\n\u2022 Exempt<\/span><\/p>\n