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Flint Institute of Music is looking for a CRM Analytics Associate.<\/p>\n
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ABOUT THE POSITION<\/b><\/p>\n
Under the direction of the Director of CRM & Analytics, the CRM Analytics Associate will run weekly reports and analytics.<\/p>\n
RESPONSIBILITES
\n<\/b>\u2022 Within Tessitura- manage, run, and communicate the following weekly reports:
\n\u2022 All On Sale
\n\u2022 Concessions
\n\u2022 Promo Codes
\n\u2022 Fraud
\n\u2022 Logitix addresses
\n\u2022 WordFly unsubscribers
\n\u2022 Email data
\n\u2022 New to File Lists
\n\u2022 Pull postcard mailing lists and scrub for accuracy. Work with Marketing Operations Manager on timing of mail drops by considering audience segments and postcard frequency.
\n\u2022 Lead and expert on email list pulling, including audience segment insights and understanding of prioritization and deduplication. Work with Digital Marketing & Website Specialist to strategize on weekly email drops according to audience overlap.
\n\u2022 Acquire full knowledge of the email platform used (WordFly) for troubleshooting and optimization.
\n\u2022 Manage Google Analytics & Sourcing attribution.
\n\u2022 Ensure the Tessitura Analytics Dashboards are updated and being distributed properly; build Dashboards at the request of Marketing or other departments.
\n\u2022 Maintain and enforce the hygiene and consistency of the database.
\n\u2022 Assist the Director of CRM & Analytics as needed in performing ad-hoc analyses.
\n\u2022 Ensure adherence to organizational policy.
\n\u2022 Other duties, as assigned.<\/p>\n
QUALIFICATIONS<\/b><\/p>\n
\u2022 Bachelor\u2019s degree or 2 \u2013 5 years of relevant experience (customer services, marketing, events, arts administration, etc), required.
\n\u2022 Thorough knowledge of CRMs, computerized ticketing systems and box office ticket operations. Tessitura use, preferred.
\n\u2022 Experience and understanding of email platform providers preferred.
\n\u2022 Demonstrated leadership skills including a desire to move upwards in the organization.
\n\u2022 Strong customer service focus.
\n\u2022 Strong excel expertise; proficient in Microsoft Suite.
\n\u2022 Excellent verbal and written communication skills.
\n\u2022 Excellent analytical and mathematical skills.
\n\u2022 Demonstrated ability to work well with people of diverse backgrounds.
\n\u2022 Demonstrated ability to be a self-starter and maintain motivation in a fully remote role.
\n\u2022 Ability to work under pressure of deadlines in a fast-paced environment.<\/p>\n
COMPENSATION<\/b><\/p>\n
\u2022 Hourly Pay Range: $23.00 \u2013 $26.00
\n\u2022 Full Time Position
\n\u2022 Medical, Dental, and Vision Insurance
\n\u2022 Flexible Schedule\/Remote
\n\u2022 401k Eligible
\n\u2022 Non-Exempt<\/p>\n