If you have any questions about the Alumni Association, alumni benefits, or anything else related to the BUAA, please browse our list of frequently asked questions below.
Can’t find the answer to your question? Please contact 617-353-5261 or 800-800-3466, or email firstname.lastname@example.org.
BU Alumni App
What is the BU Alumni App?
BU’s alumni app takes your public profile information from LinkedIn and business information you’ve shared with BU, making a super-duper powerful networking tool. The app gives you the ability to connect with other alumni in your industry and location.
How do I download the BU Alumni App?
Search for “EverTrue” in the Apple App Store or in Google Play. Once you have downloaded the app and opened it, you will be asked to select “Boston University” and prompted to log in. Please log in with your first and last name, as well as your email address. If the email address matches what we have on file, you’ll receive an authentication message in your email inbox. Be sure to open the email you receive on the mobile device you used to download the app. Click “Verify” and you will have access to the app.
What if I do not receive a confirmation email when I try to log in?
If you do not receive a confirmation email, it may mean that we do not have an email address on file for you, or that we have a different one. If this is the case, please contact email@example.com to verify your email address and update your contact information.
Which devices support the app?
The BU Alumni app is currently available for iPhone, iPad, iPod Touch, and Android devices. For iOS, we support the 5 and higher operating systems. For Android we support back to OS 2.3.
How do I search for people using the directory?
Type the name of the person you are seeking in the search box. If you are unsure of the spelling, you may type a few letters in the name, click “Search” and the app will pull a list of possible matches. You also have the option to search by class year by typing a year into the search box.
How do I search for people nearby?
Click on the “Alumni Nearby” tab in the sidebar navigation. A map will appear with pushpins indicating people in your area as you can see below. Clicking on one of the pushpins will open that individual’s listing in the directory. You may also click the icon in the top right corner of the map to view a list of people nearby. To search within the map feature, click on the search icon on the bottom of the map.
How do I connect using my LinkedIn or email account?
The app allows you to connect and network with other people using LinkedIn. This is recommended to maximize your networking ability. You can also connect using your email. When you first log in to the app, you will be asked if you would like to connect via LinkedIn or email. Choose either one. Once you are in the app, you can view business information that Terriers have included in their LinkedIn profiles along with the number of connections you have in common. Anything marked as private in LinkedIn remains private. If you are not connected to that individual, you will not see his/her private information, nor will he/she be able to view yours. Don’t forget to list “Boston University” in the education field in your LinkedIn profile, and join the Boston University Alumni LinkedIn Group! If you decide not to immediately connect your LinkedIn account, you may do so at anytime by going to “Settings” and clicking on “Manage Accounts”. Likewise, you may disconnect at any time.
How do I update my contact information?
Update your contact info here. BU will update the directory and contact you with any questions. You can also recommend other Terriers to “Update this Profile” in the event you know someone’s info is out of date. We appreciate these leads and will contact that individual inquiring about the update.
What is an Alumni Account?
Your Alumni Account is your portal which provides many ways for you to keep your social and professional connections with other alumni and Boston University strong. All degree recipients, and those that have been conferred with honorary membership status, are eligible for Alumni benefits including alumni events, directory access, and career services.
If you graduated in 2011 or later, no registration is required. You log in with your full email address (including the @bu.edu part) and Kerberos password.
If you graduated before 2011 and would like to access your Alumni Account but you do not remember your BU ID number, contact the alumni office at firstname.lastname@example.org. Our help desk will respond to your request during regular business hours at Boston University.
How do I register to access my Alumni Account if I graduated before 2011?
You will need your BU ID to set up your profile. If you do not remember your BU ID, please complete this form, or give us a call at 617-353-5261 and we’ll be happy to help
How do I register to access my Alumni Account if I graduated in 2011 or later?
Good news! If you graduated in 2011 or later, no registration is required. You log in with your full email address (including the @bu.edu part) and Kerberos password. It’s the same login you used as a student for the last four years. If you forgot your Kerberos, please visit bu.edu/tech for reset instructions.
I don’t have my BU ID number. How do I login?
Your BU ID is the number by which you were identified when you were a student at Boston University. If you used your Social Security number as your BU ID when you were a student, BU has since assigned you a BU ID number to protect your privacy. Your BU ID number is an 8-digit number with a “U” or “Z” preceding. This number appears on your old student ID cards and on student loan statements. If you don’t know your BUID, we can send it to you once you complete this form.
I don’t have my username. How do I login?
All registered alumni are assigned a default Username login in the form of either “email@example.com ” or firstname.lastname@example.org . Please try using the name you graduated with if your current name does not work. This will only work if you remember your password. If you don’t remember your password, please re-register for an account (don’t worry, it will be connected to any pre-existing accounts you have.)
I don’t have my password. How do I login?
If you have an account and forgot your password, please click on “Forgot Login or Password You will be prompted to choose a new password and answer the case-sensitive security questions that you setup when you initially registered. If you are unable to answer your security questions, you may reset your password by re-registering for the Alumni Directory using your existing username (don’t worry, past accounts will be connect to the new one you’re creating.)
Can I change my account username?
If you graduated before 2011, click here to change your account username. You will need your current username followed by @alum.bu.edu and your password.
Can I change my account password?
Yes! Click here – you will need to know your security answers (case sensitive) and your current password.
You will be prompted to choose a new password and answer the case-sensitive security questions that you setup when you initially registered. If you are unable to answer your security questions, you may reset your password by re-registering (your new account will be connected to previously created accounts).
- Be between 10 to 15 characters long
- Contain two upper case and two lower case letters
- Contain at least one number or punctuation character
- Not be a single English word, foreign word or name found in our word list
- Passwords are case sensitive, and additionally will not work if auto-fill is used
Why am I getting a message that my last name and BU ID do not match?
Please double check that you enter the “U” or “Z” that comes before your BU ID number. If you are using the correct BU ID number and still receive the error message, try any previous last names you have had such as your maiden name. If that does not work and you are still having problems, please contact the help desk 617-353-5261, and we will assist you during regular business hours (M – F, 9am – 5pm EST.)
Why am I getting a message about an invalid username/password?
Login fields are case sensitive, so first verify that your caps lock is turned off. There are three formats of your username that you may try: “email@example.com”, “firstname.lastname” or “firstname.lastname.gradyear”.
Why am I getting a message that my login name does not match existing name on account?
If you cannot remember your previous login name, please try registering with either “firstname.lastname@example.org” or “firstname.lastname.gradyear ”@alum.bu.edu as your desired login name. If you are unable to register, please contact the help desk during regular business hours (M – F, 9am – 5pm EST.)
I can’t change the username that appears on the registration form.
If you graduated before 2011, don’t worry, once you’re registered, you can click here and change your username. Use the current email@example.com and your password to login. Once in, select “Delete my previous login name(s)” and in the field provided enter your new Login Name. *Remember that anytime you login you will use your new login firstname.lastname@example.org.
Can I change my account username?
If you graduated before 2011 click here to change your account username. You will need your current username followed by @alum.bu.edu and your password.
I thought I logged in, but now I’m getting an error?
Open a new browser (if you were working in Chrome, open Internet Explorer). Once you have a new window in a new browser, click on the page you were attempting to access and enter your login (graduated before 2011: email@example.com) (graduated after 2011, firstname.lastname@example.org) and your password.
Can I Autofill my Username and Password?
BU does not allow software to auto fill usernames and passwords. You must manually enter your username and password when you login.
Online Directory & other Alumni Benefits
How do I update my Alumni Directory listing?
Once registered, log into the Alumni Directory and click on “My Profile” in the right hand column. Once you are on your personal page you can select what you want to update. Not everything listed on your personal page is public in the Directory. Alumni information listed in the directory is indicated with a small “Shared” icon in each specific information field.
How do I change my address for all BU mailings?
The mailing address you list in the Alumni Directory is the address that BU will use for Bostonia magazine and other BU correspondence. To update your address, login to the Alumni Directory and click on “My Profile” in the right hand column. Once you are on your personal page select “Home Contact Information” in the list and click the red “Edit” button to update the address fields. Or, you can update it here and we’ll take care of it for you.
How to I select what personal information is available in the Alumni Directory?
The privacy of your personal information is our top priority. You may limit what information is visible to other alumni in the Alumni Directory. Login to your Alumni Account and select “My Page”. From the list on your personal page you can select the information you want to hide or show by clicking “Edit” and selecting the fields you want to hide and show. When you are finished, click “Save” at the bottom of the field selection.
How do I submit a Class Note?
How do I get an Alumni Card?
Your alumni card is available online! You no longer need to wait for your alumni card to arrive in the mail to take advantage of your alumni benefits. Click here then scroll down and click on “BU Alumni Card”. You will be asked to either login or register for an account. If you would prefer a printed card, please call 617-353-5262, email, or stop by the BUAA during business hours (M – F, 9am – 5pm EST) — we’ll be happy to print one for you.
Mailing Lists & Email Forwarding for Life
How do I select what topics and events I want BU to email me about?
Once registered, login to your Alumni Account and click on Alumni Directory. Under “Community” on the left side navigation, click on “My Profile”. Scroll down to “Subscription Management”, and click the red “Edit” button on the same line. Add a checkmark next to those categories of emails that you wish to receive from BU. You may update your selections at any time. To complete your updates, select “Save” at the bottom of the page.
As a recent graduate (2010 and after), will my student email account expire?
No. All recent graduates (2010 and after) may keep their student email accounts for life. They will never expire. If you graduated before 2010, you are invited to setup an alumni Email Forwarding for Life email address, which allows you to provide friends and family with one email address for your lifetime. This Email Forwarding for Life email address will not expire. Please visit IS&T for more information on email and email forwarding.
What is the difference between an email account and Email Forwarding for Life?
Email Forwarding for Life is not an email account, as it does not store messages for your review and reply. Rather, it forwards mail sent to your permanent (lifetime) alumni email address to your current personal email account. For example, if your username with Boston University’s Alumni Online Community is “smith” and you have a personal email account with Gmail listed as email@example.com then: firstname.lastname@example.org (Email Forwarding for Life email address) forwards mail to email@example.com (personal email account). Please visit IS&T for more information on email forwarding.
Why would I want an Email Forwarding for Life email address?
Email Forwarding for Life email address allows you to provide friends and family with one email address for your lifetime. You can explain to everyone that no matter where you reside, no matter how many times you change jobs/ISPs or email addresses, they will always be able to reach you at the lifetime email account. As long as you update the Alumni Online Community in the Email Forwarding for Life section with your current personal email account address, your lifetime forwarding service will automatically send you any messages received through your lifetime account.
Alternatively, you may create a customized automated reply to be returned to anyone who sends email to your Email Forwarding for Life address.
How may I setup an automated reply for my Email Forwarding for Life address?
If you choose to set this up, a customized automated reply will be returned to anyone who sends email to your Email Forwarding for Life address. In your automated reply message, you may wish to include an alternative contact method such as a phone number or mailing address. Once you login to the Alumni Online Community, scroll over “Alumni Online Community” in the grey navigation bar at the top of the webpage and select “Email Forwarding”. In the field marked “Email Auto-Response” please enter your automated reply text. Select “Submit” and on the next screen, select “Finish”.
Can I change the 'From' or 'Reply-to' fields to my Email Forwarding for Life email address?
Your personal email program, such as Gmail or Yahoo, determines this capability. Some email programs support this capability better than others. Please check with your email provider customer service for assistance.
What about spam?
How do I register for the Fitness & Recreation Center (FitRec)?
Alumni who want to register for FitRec need to have set up an alumni account first. Once the alumni account is active, visit the FitRec website and click “Join FitRec.” Enjoy the use of competition and recreation pools, a two-story cardiovascular fitness and weight training center, indoor jogging track, climbing wall, two gymnasiums with seven multipurpose courts, racquetball and squash courts, a cafe, and hundreds of recreational classes (i.e. yoga, fitness, dance, cycling, swimming.)
How do I post a job or internship for BU alumni and students?
The BU Center for Career Development will help you find great employees for your organization and help current BU students or recent alums at the same time. Jobs or internships can be posted throughout the year, at any time, at no charge. To post a job or internship online, visit Career Services online and click the “For Employers” tab on the upper right corner of the webpage or call (617) 353-3590.