This course will provide students with the analytical tools to analyze, manage, and improve manufacturing, service, and business processes. Coverage includes various options to lower operational costs and improve responsiveness to customers' needs, including operating system design, product & service design, capacity analysis & buffering, waiting line optimization, and process quality analysis using statistical approaches. Quantitative methods include application of stochastic simulation, analysis of random outcomes, statistical analysis routines (confidence intervals, hypothesis testing, machine learning), system reliability analysis, and statistical process control. The Deming philosophy of management, Lean operations principles, and Six Sigma process improvement methodologies form the underlying foundation of the course coverage.

Note that this information may change at any time. Please visit the Student Link for the most up-to-date course information.