This course provides a framework for understanding, diagnosing, and taking actions to improve individual, group, and system-wide effectiveness in health services organizations. Concepts from the organizational behavior literature are applied to issues in health services organizations. Some of the topics this course addresses and integrates are leadership, motivation, culture, team dynamics, organization design and coordination, and organizational change. Case studies, brief lectures, student presentations, and experiential exercises are used throughout this course, and working in teams is a large component of the course.