Office Setup

Wheelock Server: The S-Drive

The Server, or S-Drive, is a central location for information and storage of files and folders. The S-Drive also automatically backs up, providing a safe place for data storage. In addition to the main S-Drive, which has folders for different departments, programs, and offices across the school, each faculty member is given a personal, private folder on the S-Drive, labeled with the corresponding Kerberos Username. To find it, open the S-Drive and select Users. Folders are arranged alphabetically.

If you need assistance accessing the S-Drive, please contact the Desktop Services Specialist.

Wheelock is building a Share Point drive as a central location for information and storage of files and folders. We will distribute the link to this site once it is developed.

Connect to the S-Drive via Mac:

  1. Click on Finder then click on the “Go” from the menu bar.
  2. Select “Connect to Server”
  3. Type in: Cifs://ad.bu.edu/dfs/sed/Shared/ (for Deaf Studies, type in: cifs://ad.bu.edu/dfs/sed/deafstudies)
  4. If prompted, please enter Kerberos username and password.

Connect to the S-Drive via PC:

  1. If the PC is BU owned, it will be automatically mapped to the S:\.
  2. If it is not, click on the Start button. Then, in the Search/Run Menu type the following: \\ad.bu.edu\dfs\sed\shared
    (for Deaf Studies, type in: \\ad.bu.edu\dfs\sed\deafstudies)
  3. If prompted, please enter: ad\KERBEROS_USERNAME and password

Copy Machines & Network Printers

Our main copy and print room is located on the third floor of Two Silber Way. Two copy machines serve as scanners and printers. One color printer is available for small color printing jobs. For larger color print jobs, please use FedEx Office with the approval of your department chair.

Faculty and staff in 621 Commonwealth Avenue may access the Ricoh copier/printer located on in room 206.

Faculty and staff on the Fenway Campus may access the Ricoh copier/printer located on the first floor of the Fenway Activities Building (180 Riverway).

For access to these photocopiers, please contact the Facilities Administrator (Marc Hartigan, marchart@bu.edu). To gain wireless access to these machines, contact the Desktop Services Specialist (ithelp@bu.edu).

Fax Machine

A fax machine is located on the 7th floor of Two Silber Way. Instructions are located on the machine.

Phones & Voicemail Setup

Each office is equipped with a phone. Numbers within BU may be dialed via the last 5 digits. For example, if someone’s full number is 617-123-4567, dial 3-4567 to reach him/her.

There are two steps to setting up voice mail. You must complete both of these steps for your voice mail to function properly.

Initialize your voicemail: The first time you call into the voice mail system, you will be asked to set up your mailbox. Detailed voice instructions will guide you through each of these steps. If you miss hearing an instruction, each one will be repeated.

  1. Dial 3-9999 to access the voice mail system. The prompts will lead you through the following steps.
  2. Press * (star) to enter your mailbox.
  3. Dial your personal 7-digit mailbox account number. This is the same as your 7-digit telephone number.
  4. Enter your starter password. The starter password for all new accounts is “1234″
  5. The system will prompt you to press 1 to record your name. Simply state your name when prompted and press # (pound).
  6. The system will prompt you to press 1 to record your personal greeting. Callers will hear this recording when you don’t answer. For example, “This is Dan Jones. Please leave your name, number, and a detailed message, and I’ll return your call as soon as possible. To speak to someone immediately, press zero now.” Record your greeting when prompted and press # (pound).
  7. Create a pass code. Your pass code is a number from 4 to 10 digits long that keeps your mailbox private and secure. Choose a number you won’t forget.
  8. Your account is now set up and you will be returned to the main menu.

**Optional steps:

  1. Record your busy greeting. Callers will hear this recording when you are on the phone. For example, “This is Dan Jones. I’m currently on the line. Please leave your name, number, and a detailed message, and I’ll return your call as soon as possible. To speak to someone immediately, press zero now.” From the main menu, press 9, 1, 3. The system will prompt you to press 1 to record your busy greeting. Record your greeting when prompted and press # (pound).
  2. The BU voice messaging system includes a web portal for you to customize your voice messaging options, including the delivery of voice messages via email. For detailed instructions on using the portal, see the faculty and staff user guide.

Program call forwarding to your mailbox: Before your voice mailbox will start recording messages, you must program the call forwarding on your line. This crucial step must be done at your desk after you have initialized your voice mailbox.

To forward your voicemail when your line is busy:

  1. Lift the handset (hear dial tone)
  2. Dial 176 (hear special dial tone)
  3. Dial 3-9999
  4. Hear confirmation tone
  5. Hang up.

To forward voicemail when your line is not answered:

  1. Lift the handset (hear dial tone)
  2. Dial 178 (hear special dial tone)
  3. Dial 3-9999
  4. Hear confirmation tone
  5. Hang up.

If you have questions about phones, please contact the Facilities Administrator (Marc Hartigan, marchart@bu.edu).

Office Supplies

There are several supply closets within Wheelock. For basic office supplies, please contact your department’s Administrative Coordinator.

If you need new supplies that Wheelock does not have in its stock, please contact the Administrative Coordinator responsible for office supplies to request your supply purchase. Wheelock prefers to purchase from WB Mason. In the email, be sure to include the WB Mason weblink to the item(s) you would like.