 Uploading Files
Issues while attempting to upload files can be the result of using an incorrect browser or Java issues, or both. Macintosh OS/X 10.2 or 10.3 users should use Firefox 1.0. Macintosh OS/X 10.4 users can use either Firefox 2.0 or Safari 2.0.
You could also be having a Java-related problem. Please check that you have a compatible version of Java by running the Browser Check. Instructions on how to check your version of Java as well as instructions on getting the correct version can be found on our Java settings page.
If you have a compatible version of Java and need to upload a file
If you have a compatible version of Java, and are seeing either a white box with a red x in it or a coffee mug with two arrows around it where the "My Computer" icon should be, the following steps should allow you to add attachments:
- Move your mouse cursor slowly to the left of where the "MyComputer" icon should be. You will want to click just off to the side of whichever item (red X or coffee mug) you are seeing.
- You'll see a new screen with a link that says "Click here to select files individually".
- When you click that link you'll be able to browse the files on your computer and upload them without using the Java My Computer applet
Please Note:
Vista can only add attachments that do not have special characters in the file name. Please ensure that your file names are short (no more than 15 characters long), and contain only letters, numbers, dashes "-", and underscores "_". File names cannot contain spaces, quotation marks, or punctuation.
Also, if you have Norton Anti-virus installed on your computer, this can also interfere with uploading attachments. Boston University offers McAfee Anti-Virus free to all students with a BU login name and password. Instructions on how to remove Norton and install McAfee are detailed in our anti-virus page.
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