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Overview of the University FAQ System
The major components of the University FAQ System are shown and described
below.
1. Departmental FAQ Contributor Form.
A web form that departmental Contributors use to submit and categorize FAQs for
their department. The departmental FAQ Administrator assigns Contributor privileges
to staff.
2. Departmental FAQ Admin System.
A web-based system where departmental FAQ Administrators can create topics and
subtopics for their FAQs, can assign Administrator and Contributor privileges
to staff, and can submit, review, edit, and approve FAQs for publishing. Departmental
Administrators have these privileges only within their own department's section
of the FAQ database.
3. University FAQ Database.
The centralized database that holds all FAQs from all departments. This is a MySQL
database that is fully accessible via the Web.
4. University FAQ Search Page.
All FAQs from all departments are accessible from this page, which is organized
by category, topic, and subtopic. Users can search the entire database of FAQs
(or selected categories, topics, and subtopics) by keyword. Users can also browse
the entire database or selected categories, etc.
5. Departmental FAQ Search Page.
All FAQs from a single department are accessible from this departmental page,
which a department can format like its own web site. The page is organized by
topic, then subtopic.
6. The User.
Users have access to all public FAQ search pages.
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